# Unauthorized Tado thermostat and thermostatic **URL:** \ **Category:** Devices\ **Tags:** official\ **Created:** [September 24, 2018, 6:53pm UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079 "2018-09-24T18:53:01Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![kooskortekaas](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kooskortekaas/32/134_2.png) [@kooskortekaas](https://community.homey.app/u/kooskortekaas)\ **Post date:** [September 24, 2018, 6:53pm UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079/1 "2018-09-24T18:53:01Z")
When adding Tado thermostat and thermostatic they are unconnected in one day. The error is: Device has been unauthorized. Please add the device again. I tried it three times, every time i have to fix the flows within the devices. Who has the same problem or a solution? Homey firmware 1.5.12 Tado V2.0.1 ---
**Author:** ![Sytze](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sytze/32/7846_2.png) [@Sytze](https://community.homey.app/u/Sytze)\ **Post date:** [September 24, 2018, 8:12pm UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079/2 "2018-09-24T20:12:20Z")
I noticed the same issue here. No solution as of yet. ---
**Author:** ![CyberSponk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cybersponk/32/8334_2.png) [@CyberSponk](https://community.homey.app/u/CyberSponk)\ **Post date:** [September 25, 2018, 6:06am UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079/3 "2018-09-25T06:06:16Z")
Me too. Wrote to Athom-Support. Waiting \> Think they will find a Solution. @Athom: Request is #8235, Homey 1.5.13-RC11, Tado 2.0.1 ---
**Author:** ![Rdw](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rdw/32/10679_2.png) [@Rdw](https://community.homey.app/u/Rdw)\ **Post date:** [September 25, 2018, 7:46am UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079/4 "2018-09-25T07:46:05Z")
Same here. ---
**Author:** ![Bram](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bram/32/104322_2.png) [@Bram](https://community.homey.app/u/Bram)\ **Post date:** [September 25, 2018, 9:05am UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079/5 "2018-09-25T09:05:59Z")
I have notified the developer about this, he will try to fix it asap! Thanks for reporting it. ---
**Author:** ![RTimmer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rtimmer/32/591_2.png) [@RTimmer](https://community.homey.app/u/RTimmer)\ **Post date:** [September 26, 2018, 4:31pm UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079/6 "2018-09-26T16:31:05Z")
Same here last weekend, not the first time this happened unfortunately. I was only able to relink through the Homey app, browser progress wheel kept running indefinetely. All these annoying things just dim my initial Homey enthusiasm. ---
**Author:** ![Sytze](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sytze/32/7846_2.png) [@Sytze](https://community.homey.app/u/Sytze)\ **Post date:** [October 1, 2018, 11:23am UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079/7 "2018-10-01T11:23:39Z")
The issue seems to be known since August 3rd: [https://github.com/athombv/com.tado/issues/16](https://github.com/athombv/com.tado/issues/16) @Bram Is there any news about when this issue might be fixed? Since my presence detection works pretty much based on Tado, all the automations that work with this currently fail to execute properly. The WAF of Homey is dropping every day now. ---
**Author:** ![kooskortekaas](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kooskortekaas/32/134_2.png) [@kooskortekaas](https://community.homey.app/u/kooskortekaas)\ **Post date:** [October 1, 2018, 1:02pm UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079/8 "2018-10-01T13:02:04Z")
Hope the issue is fixed before the temperature is getting lower! ❄️ ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [October 4, 2018, 9:20pm UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079/9 "2018-10-04T21:20:21Z")
I also have the same problem since the 2.0.1 update. Is there anyway to roll back to version 2.0.0 as that worked fine? ---
**Author:** ![Mustang](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mustang/32/1149_2.png) [@Mustang](https://community.homey.app/u/Mustang)\ **Post date:** [October 5, 2018, 5:36am UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079/10 "2018-10-05T05:36:22Z")
Same issue here.Hope they fix this before winter. ---
**Author:** ![PhilS](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phils/32/12941_2.png) [@PhilS](https://community.homey.app/u/PhilS)\ **Post date:** [October 5, 2018, 5:46am UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079/11 "2018-10-05T05:46:11Z")
@Bram the issue with the tado app isn‘t fixend since a couple of weeks. Why? Now the heating time is coming and now it would be really useful. ---
**Author:** ![Bram](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bram/32/104322_2.png) [@Bram](https://community.homey.app/u/Bram)\ **Post date:** [October 5, 2018, 7:28am UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079/12 "2018-10-05T07:28:11Z")
Let me check it with the developer what the status is ---
**Author:** ![PhilS](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phils/32/12941_2.png) [@PhilS](https://community.homey.app/u/PhilS)\ **Post date:** [October 5, 2018, 10:35am UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079/13 "2018-10-05T10:35:04Z")
thank you @Bram ---
**Author:** ![2Be](https://avatars.discourse-cdn.com/v4/letter/2/2bfe46/32.png) [@2Be](https://community.homey.app/u/2Be)\ **Post date:** [October 5, 2018, 12:59pm UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079/14 "2018-10-05T12:59:59Z")
@OpenMind_NL, Can you shed a light on these problems? ---
**Author:** ![OpenMind\_NL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/openmind_nl/32/9771_2.png) [@OpenMind\_NL](https://community.homey.app/u/OpenMind_NL)\ **Post date:** [October 5, 2018, 8:29pm UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079/15 "2018-10-05T20:29:18Z")
244/5000 A few weeks ago I noticed that the connection between Homey and a number of tado devices was broken. If I remember correctly this was after a Homey update (experimental) but it could also have been an update of the tado app. I think I solved it by removing all tado devices and adding them again, but I do not know for sure. In any case, the tado app has been running here for a while without any problems. tado v2.0.1 on Homey 1.5.13-rc.11 (experimental). About the development of the app. I stopped after version 2.0.0 was completed. Further development is now in the hands of Athom. ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [October 5, 2018, 11:38pm UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079/16 "2018-10-05T23:38:32Z")
Removing and re-adding the tado devices is only a temporary fix. The problem comes back as soon as there is a single issue with contacting a device, e.g. internet disconnects or even a simple timeout. A single failure to connect permanently marks the device as unauthorized and then no further attempts to connect are made. Is there any way to roll back until the problem is fixed? ---
**Author:** ![PhilS](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phils/32/12941_2.png) [@PhilS](https://community.homey.app/u/PhilS)\ **Post date:** [October 6, 2018, 8:36pm UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079/17 "2018-10-06T20:36:37Z")
Right: remove and readd the devices only Works for one or two days. Then the chains are seen as the device icon. When @OpenMind_NL was the Developer of the app you could be save that the issues were fixed. But from the Point of Athom develope the app nothing is made. @Bram do you have an answer from your Developer now? It is a heating app! One of the Most important apps now. Music apps etc. can really wait but a heating app which is Broken really sucks!! ---
**Author:** ![Bram](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bram/32/104322_2.png) [@Bram](https://community.homey.app/u/Bram)\ **Post date:** [October 8, 2018, 7:13am UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079/18 "2018-10-08T07:13:22Z")
I will do some QA testing this week with the Tado app to see if I can reproduce this bug. Please report the issues you have via the “report an issue” button in the Appstore. Try to give a clear explanation what the exact issue is. This way I can forward it to the developers so they can try to fix it asap. ---
**Author:** ![Mustang](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mustang/32/1149_2.png) [@Mustang](https://community.homey.app/u/Mustang)\ **Post date:** [October 8, 2018, 7:33am UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079/19 "2018-10-08T07:33:57Z")
@Bram the bug is reported on 9 july and 2 aug > > ---
**Author:** ![PhilS](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phils/32/12941_2.png) [@PhilS](https://community.homey.app/u/PhilS)\ **Post date:** [October 8, 2018, 10:26am UTC](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079/20 "2018-10-08T10:26:32Z")
And here a new one: > So when can we expect that someone at athom will take a Look? [Next page](https://community.homey.app/t/unauthorized-tado-thermostat-and-thermostatic/2079.md?page=2)