# Unable to repair Zigbee Devices after Migration

**URL:** <https://community.homey.app/t/unable-to-repair-zigbee-devices-after-migration/85627>\
**Category:** Questions & Help\
**Tags:** zigbee, homey-pro\
**Created:** [July 31, 2023, 6:24pm UTC](https://community.homey.app/t/unable-to-repair-zigbee-devices-after-migration/85627 "2023-07-31T18:24:03Z")\
**Posts on this page:** 1\
**Showing post:** 16

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**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\
**Post date:** [August 7, 2023, 9:13am UTC](https://community.homey.app/t/unable-to-repair-zigbee-devices-after-migration/85627/16 "2023-08-07T09:13:29Z")

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Thank you very much for your efforts, @Louis-RDN. However, the problem described here by the topic owner has nothing to do with what you describe. What you describe has to do with best practice at the HP19.

I have the same problem as @Magellan58 and @Xavior. After migrating from HP19 to HP23 no zigbee devices can be repaired. The Zigbee network in DevTools is empty, with the exception of HP23 as coordinator.  
I’m already in contact with Athom. On Friday, Athom had asked me to perform a certain sequence of actions and then, in addition to screenshots of the Zigbee network, send a diagnostic report. I’m waiting for their reply.

I opened already a topic in the German language section. This topic can be found here:

> [@Reparatur von Zigbee Geräten nach Migration vom HP19 auf den HP23 nicht möglich](https://community.homey.app/t/reparatur-von-zigbee-geraten-nach-migration-vom-hp19-auf-den-hp23-nicht-moglich/86315):
>
> Nach der Migration vom HP19 auf den HP23 (FW v10.0.1-rc.1) mittels Backup, ist es nicht möglich die Zigbee Geräte zu reparieren. Beim allerersten Versuch erschien folgende Fehlermeldung bevor die eigentliche Reparatur überhaupt hätte angestoßen werden konnte: Nach einem Homey Neustart kam ich zumindest so weit, dass die Beschreibung für die Reparatur erschien und ich den Reparaturversuch starten konnte. Nachdem die Reparatur angestoßen wurde (rotierende Sonne), erschien dann f…

Another user describes the same problem in the Dutch section:

> [@Om naar Homey 2023 PRO maar alle zigbee devices offline (help)](https://community.homey.app/t/om-naar-homey-2023-pro-maar-alle-zigbee-devices-offline-help/86124):
>
> Ik ben om naar Homey PRO 2023, ik heb een backup terug gezet maar ik krijg mijn zigbee devices niet actief. op de web interface kan ik wel repear doen maar dan moet ik alle devices reseten of iets (geeft die aan) wie heeft een oplossing want ik heb er een stuk of 40+ die overal en nergens zitten. voorbeeld: repear werkt niet als ik dit doe op een device krijg ik:

Therefore, I assume that the problem does not occur randomly but is a bug in the firmware. Similar to the Z-Wave problem with too much traffic.

@Magellan58, after deleting the Zigbee devices (or did you a Zigbee network reset?) and add them again with the script, have you noticed any other Zigbee problems?

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_[View the full topic](https://community.homey.app/t/unable-to-repair-zigbee-devices-after-migration/85627)._