# Unable to repair Zigbee Devices after Migration **URL:** \ **Category:** Questions & Help\ **Tags:** zigbee, homey-pro\ **Created:** [July 31, 2023, 6:24pm UTC](https://community.homey.app/t/unable-to-repair-zigbee-devices-after-migration/85627 "2023-07-31T18:24:03Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Magellan58](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/magellan58/32/16839_2.png) [@Magellan58](https://community.homey.app/u/Magellan58)\ **Post date:** [July 31, 2023, 6:24pm UTC](https://community.homey.app/t/unable-to-repair-zigbee-devices-after-migration/85627/1 "2023-07-31T18:24:03Z")
Hi, Tried to migrate from an old Homey pro (2019) to Homey pro 2023 erlier today. Had a recent backup and restred that to the new homey. Everything looked fine and as expected all Zigbee devices needed to be repaired. But here my migration stopped…I tried to repair a number of differnt devices but they all failed with an error message saying that “An error occured when adding a device, please try again”. My Homey was on 10.0 software and all devices was (but a tested a number of different devices) from IKEA. I have Zigbee from different vendors also, but they all are of the type EndDevice and most of the IKEA devices are routers so therefore I want to repair them first and havent tried the other ones. It was possible to add new IKEA devices but repair a device from the backup always failed. Any suggestion on how to fix it? I have quit many flows that uses the Zigbee devices so remove and add is not really what I want to do //Mats ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [August 1, 2023, 6:14am UTC](https://community.homey.app/t/unable-to-repair-zigbee-devices-after-migration/85627/2 "2023-08-01T06:14:29Z")
How your [https://tools.developer.homey.app/tools/zigbee](https://tools.developer.homey.app/tools/zigbee) looks like ? (don’t share the bottom part System information with your keys etc.) How old is your HP19 backup you have restored from and HP23 is on v10rc1 ? ---
**Author:** ![Magellan58](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/magellan58/32/16839_2.png) [@Magellan58](https://community.homey.app/u/Magellan58)\ **Post date:** [August 1, 2023, 8:32am UTC](https://community.homey.app/t/unable-to-repair-zigbee-devices-after-migration/85627/3 "2023-08-01T08:32:03Z")
The Zigbee status page in developer tools has only one node, and thats homey… The backup was done manually just before the restore, but my HP23 is on the last “stable” version (10.0.0), perhaps I should upgrade and see if that makes any difference. ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [August 1, 2023, 8:47am UTC](https://community.homey.app/t/unable-to-repair-zigbee-devices-after-migration/85627/4 "2023-08-01T08:47:03Z")
There is experimental version with this comment in the [changelog](https://homey.app/en-us/wiki/homey-pro-early-2023-firmware-changelog/) **Backups** - Fixes an issue that could cause restoring a backup to fail. So maybe it’s worth trying. To get RC1, you first need to enable exp. upgrades on [Homey Developer Tools](https://tools.developer.homey.app/tools/settings) (after upgrade you can turn it off) ---
**Author:** ![Magellan58](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/magellan58/32/16839_2.png) [@Magellan58](https://community.homey.app/u/Magellan58)\ **Post date:** [August 1, 2023, 10:24am UTC](https://community.homey.app/t/unable-to-repair-zigbee-devices-after-migration/85627/5 "2023-08-01T10:24:28Z")
Tried RC1 but with the same result. This time I also tried to repair a device from another brand, but that did not work either. It is still possible to add new Zigbee devices, it’s only the repair function that doesn’t work. ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [August 1, 2023, 10:37am UTC](https://community.homey.app/t/unable-to-repair-zigbee-devices-after-migration/85627/6 "2023-08-01T10:37:00Z")
And just to be sure,how you are doing repair? Because there are two ways… ---
**Author:** ![Magellan58](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/magellan58/32/16839_2.png) [@Magellan58](https://community.homey.app/u/Magellan58)\ **Post date:** [August 1, 2023, 12:48pm UTC](https://community.homey.app/t/unable-to-repair-zigbee-devices-after-migration/85627/7 "2023-08-01T12:48:38Z")
Mostly using the web app, right click and select repair. But I have also tried open device settings in the iPhone APP and from there selected repair, this method is however hard to use because the phone app are not so responsive when all those zigbee devices have failed. I have waited for almost an hour but even then it’s hard to get in to the device settings. ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [August 1, 2023, 12:59pm UTC](https://community.homey.app/t/unable-to-repair-zigbee-devices-after-migration/85627/8 "2023-08-01T12:59:21Z")
Try to simply pair it as new device without removing it - does it work then? ---
**Author:** ![Magellan58](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/magellan58/32/16839_2.png) [@Magellan58](https://community.homey.app/u/Magellan58)\ **Post date:** [August 1, 2023, 1:11pm UTC](https://community.homey.app/t/unable-to-repair-zigbee-devices-after-migration/85627/9 "2023-08-01T13:11:12Z")
Ok, will try that later… ---
**Author:** ![Xavior](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/xavior/32/83008_2.png) [@Xavior](https://community.homey.app/u/Xavior)\ **Post date:** [August 1, 2023, 2:16pm UTC](https://community.homey.app/t/unable-to-repair-zigbee-devices-after-migration/85627/10 "2023-08-01T14:16:54Z")
I’m having the exact same issue as Magellan. I can’t for the life of me migrate my Zigbee devices to the new Homey, I last tried back in may, and went back to my 2019 for the same reason. Eager to try again, I’ve spent the past 2 days for nothing but trouble. I’ve also tried to add them as a new device, and they will be added, but as a “new device”. Totally different from my 2019, where I now needed to repair the devices I failed to add to my 2023. The 2019 handles this perfectly and they show up as existing devices, no messing up my flows. ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [August 1, 2023, 11:33pm UTC](https://community.homey.app/t/unable-to-repair-zigbee-devices-after-migration/85627/11 "2023-08-01T23:33:36Z")
> [@Xavior](#): > > I last tried back in may, and went back to my 2019 for the same reason There were several fixes since then, so you should be OKay, however also @Magellan58 shall be OKay and he is not. @Magellan58, seems the only way is to report to Athom again. _Note : I do expect, that your HP2019 was also on the most recent firmware…_ > [@Xavior](#): > > where I now needed to repair the devices I failed to add to my 2023 Ou, if it added as completely new device, then I believe Zigbee DB is broken and actually HP23 knows nothing about previous devices, which isn’t good. I hope Athom will fix then - @Xavior did you report it back in May to Athom ? Also not a solution but might be handy for any future cases - [[HOW-TO][Pro][Cloud] - Tool to FIX (advanced) flows after removing and re-adding devices](https://community.homey.app/t/how-to-pro-cloud-tool-to-fix-advanced-flows-after-removing-and-re-adding-devices/65018/1) ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [August 2, 2023, 7:17am UTC](https://community.homey.app/t/unable-to-repair-zigbee-devices-after-migration/85627/12 "2023-08-02T07:17:49Z")
Also if this will not help (test on one device only), try to start from scratch - there are positive reports, that second restore AFTER Factory reset of HP23 has been successful. ---
**Author:** ![Magellan58](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/magellan58/32/16839_2.png) [@Magellan58](https://community.homey.app/u/Magellan58)\ **Post date:** [August 2, 2023, 12:38pm UTC](https://community.homey.app/t/unable-to-repair-zigbee-devices-after-migration/85627/13 "2023-08-02T12:38:19Z")
Finally I succeeded with my migration to HP23. I had to add all Zigbee devices again, and then I run the script you so kindly provided on the link above. It was some work, but the script updated all my flows and then I just deleted the old Zigbee devices (those from the backup). ---
**Author:** ![Louis-RDN](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/louis-rdn/32/15505_2.png) [@Louis-RDN](https://community.homey.app/u/Louis-RDN)\ **Post date:** [August 6, 2023, 3:28pm UTC](https://community.homey.app/t/unable-to-repair-zigbee-devices-after-migration/85627/14 "2023-08-06T15:28:45Z")
Hi there, I have some Zigbee issues since about half a year now. Within contact with Homey Helpdesk, a realy nice and for all things patient co-worker helpt me out with this thing. I’m like to share this with you. First make a print of your Homey infra structure. Best thing to do so is from a desktop device. Then make sure that your Zigbeenetwork is first of all setup with wired devices, like Zigbee switches, or lamps. If you have fixed this, then you can add battery devices like sensors or wireles switches or dimmers and so on. Now you should have build a steady Zigbee network. Second thing, not unimprtant, there is a maximum number of Zigbee devices that Homey seems to be able to handle. More than about 35 devices will make your Zigbee network instabile. Eventhough that is not a fixed number. I find that out after I included 9 Frient smokedetectors… If I had knewn this before, I’ve waited a little while to save some money and bought some Z-Wave devices … Hopefully It may help you to fix the Zigbee-error. Louis. ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [August 6, 2023, 3:45pm UTC](https://community.homey.app/t/unable-to-repair-zigbee-devices-after-migration/85627/15 "2023-08-06T15:45:21Z")
> [@Louis-RDN](#): > > More than about 35 devices will make your Zigbee network instabile Not really, I’m / I was on HP19 on more then 70 devices Btw, there is article on building stable ZigBee - [https://support.homey.app/hc/en-us/articles/360019239879-Creating-a-stable-Zigbee-network-with-Homey-Pro](https://support.homey.app/hc/en-us/articles/360019239879-Creating-a-stable-Zigbee-network-with-Homey-Pro) ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [August 7, 2023, 9:13am UTC](https://community.homey.app/t/unable-to-repair-zigbee-devices-after-migration/85627/16 "2023-08-07T09:13:29Z")
Thank you very much for your efforts, @Louis-RDN. However, the problem described here by the topic owner has nothing to do with what you describe. What you describe has to do with best practice at the HP19. I have the same problem as @Magellan58 and @Xavior. After migrating from HP19 to HP23 no zigbee devices can be repaired. The Zigbee network in DevTools is empty, with the exception of HP23 as coordinator. I’m already in contact with Athom. On Friday, Athom had asked me to perform a certain sequence of actions and then, in addition to screenshots of the Zigbee network, send a diagnostic report. I’m waiting for their reply. I opened already a topic in the German language section. This topic can be found here: > [@Reparatur von Zigbee Geräten nach Migration vom HP19 auf den HP23 nicht möglich](https://community.homey.app/t/reparatur-von-zigbee-geraten-nach-migration-vom-hp19-auf-den-hp23-nicht-moglich/86315): > > Nach der Migration vom HP19 auf den HP23 (FW v10.0.1-rc.1) mittels Backup, ist es nicht möglich die Zigbee Geräte zu reparieren. Beim allerersten Versuch erschien folgende Fehlermeldung bevor die eigentliche Reparatur überhaupt hätte angestoßen werden konnte: Nach einem Homey Neustart kam ich zumindest so weit, dass die Beschreibung für die Reparatur erschien und ich den Reparaturversuch starten konnte. Nachdem die Reparatur angestoßen wurde (rotierende Sonne), erschien dann f… Another user describes the same problem in the Dutch section: > [@Om naar Homey 2023 PRO maar alle zigbee devices offline (help)](https://community.homey.app/t/om-naar-homey-2023-pro-maar-alle-zigbee-devices-offline-help/86124): > > Ik ben om naar Homey PRO 2023, ik heb een backup terug gezet maar ik krijg mijn zigbee devices niet actief. op de web interface kan ik wel repear doen maar dan moet ik alle devices reseten of iets (geeft die aan) wie heeft een oplossing want ik heb er een stuk of 40+ die overal en nergens zitten. voorbeeld: repear werkt niet als ik dit doe op een device krijg ik: Therefore, I assume that the problem does not occur randomly but is a bug in the firmware. Similar to the Z-Wave problem with too much traffic. @Magellan58, after deleting the Zigbee devices (or did you a Zigbee network reset?) and add them again with the script, have you noticed any other Zigbee problems? ---
**Author:** ![Magellan58](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/magellan58/32/16839_2.png) [@Magellan58](https://community.homey.app/u/Magellan58)\ **Post date:** [August 13, 2023, 2:13pm UTC](https://community.homey.app/t/unable-to-repair-zigbee-devices-after-migration/85627/17 "2023-08-13T14:13:51Z")
I added them as new devices (with new names) ran the script on each of them, then I removed all the old ones. I have not had any problems, it seems that I have got a stable and well working zigbee network and all my old flows work as expected. ---
**Author:** ![svergie2](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/svergie2/32/79578_2.png) [@svergie2](https://community.homey.app/u/svergie2)\ **Post date:** [September 6, 2023, 5:01pm UTC](https://community.homey.app/t/unable-to-repair-zigbee-devices-after-migration/85627/18 "2023-09-06T17:01:44Z")
I’m also having this issue. I tried upgrading to RC10, but it still doesn’t work. “An error occured when adding a device, please try again”. Anyone with the same issue? ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [September 6, 2023, 5:09pm UTC](https://community.homey.app/t/unable-to-repair-zigbee-devices-after-migration/85627/19 "2023-09-06T17:09:44Z")
Please contact Athom. I faced this as well, try restarting Homey, it helped me ---
**Author:** ![svergie2](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/svergie2/32/79578_2.png) [@svergie2](https://community.homey.app/u/svergie2)\ **Post date:** [September 6, 2023, 8:03pm UTC](https://community.homey.app/t/unable-to-repair-zigbee-devices-after-migration/85627/20 "2023-09-06T20:03:28Z")
I did a factory reset, it fixed the issue! 🙂