# Unable to reach my homey (PRO 2019) **URL:** \ **Category:** Questions & Help\ **Created:** [April 24, 2025, 4:32pm UTC](https://community.homey.app/t/unable-to-reach-my-homey-pro-2019/135348 "2025-04-24T16:32:30Z")\ **Posts on this page:** 1\ **Showing post:** 5
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [April 25, 2025, 9:49pm UTC](https://community.homey.app/t/unable-to-reach-my-homey-pro-2019/135348/5 "2025-04-25T21:49:05Z")
When you use Access Points, make sure Homey is “glued” to one AP, to prevent hopping Here’s more useful info: > [@Problems connecting your new Homey Pro to your WiFi? Try this!](https://community.homey.app/t/problems-connecting-your-new-homey-pro-to-your-wifi-try-this/10161): > > Make sure your WiFi is using the 2.4 GHz network. Make sure your WiFi uses the b / g standard, only n or ac does not work. Turn off your Homey. Restart your Router and any Access Points that distribute IP addresses. Start your Homey again. If the above do not work, turn off 5 GHz WiFi and support for n and ac in your Router / Access Point during Homey installation. Ensure that your SSID (the name of your WiFi) does not use characters other than numbers and letters - do not us… --- _[View the full topic](https://community.homey.app/t/unable-to-reach-my-homey-pro-2019/135348)._