# Unable to reach my homey (PRO 2019) **URL:** \ **Category:** Questions & Help\ **Created:** [April 24, 2025, 4:32pm UTC](https://community.homey.app/t/unable-to-reach-my-homey-pro-2019/135348 "2025-04-24T16:32:30Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Jonas\_Hedberg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jonas_hedberg/32/30818_2.png) [@Jonas\_Hedberg](https://community.homey.app/u/Jonas_Hedberg)\ **Post date:** [April 24, 2025, 4:32pm UTC](https://community.homey.app/t/unable-to-reach-my-homey-pro-2019/135348/1 "2025-04-24T16:32:30Z")
For a couple of days, I’ve had major issues accessing my Homey from both the Android app and PC. I get various error messages, including “Cannot connect to Homey” and “handshake error.” It works occasionally, though—if I try accessing it via the app or PC about 15 times in a day, I might get through 1-2 times total. Homey has an IP address the whole time, and everything looks fine in my Wi-Fi (Unifi network). If I go to Homey’s local IP address, I reach a page that directs me to download the app for Apple or Android, so it seems to be working fine with my Wi-Fi. Does anyone have an idea what could be causing this? Both Homey and my network have been restarted multiple times without success. ---
**Author:** ![Jeroen\_Tebbens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeroen_tebbens/32/62246_2.png) [@Jeroen\_Tebbens](https://community.homey.app/u/Jeroen_Tebbens)\ **Post date:** [April 24, 2025, 4:35pm UTC](https://community.homey.app/t/unable-to-reach-my-homey-pro-2019/135348/2 "2025-04-24T16:35:40Z")
Any adblocking dns (adguard/pilhole) used? ---
**Author:** ![Jonas\_Hedberg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jonas_hedberg/32/30818_2.png) [@Jonas\_Hedberg](https://community.homey.app/u/Jonas_Hedberg)\ **Post date:** [April 24, 2025, 9:20pm UTC](https://community.homey.app/t/unable-to-reach-my-homey-pro-2019/135348/3 "2025-04-24T21:20:48Z")
No, and no changes made to anything (homey or unifi network) ---
**Author:** ![Jeroen\_Tebbens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeroen_tebbens/32/62246_2.png) [@Jeroen\_Tebbens](https://community.homey.app/u/Jeroen_Tebbens)\ **Post date:** [April 25, 2025, 6:05am UTC](https://community.homey.app/t/unable-to-reach-my-homey-pro-2019/135348/4 "2025-04-25T06:05:09Z")
Some users experience ipv6 issues, not sure if used with you internally. If so temporarily turn it off and see if it improves. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [April 25, 2025, 9:49pm UTC](https://community.homey.app/t/unable-to-reach-my-homey-pro-2019/135348/5 "2025-04-25T21:49:05Z")
When you use Access Points, make sure Homey is “glued” to one AP, to prevent hopping Here’s more useful info: > [@Problems connecting your new Homey Pro to your WiFi? Try this!](https://community.homey.app/t/problems-connecting-your-new-homey-pro-to-your-wifi-try-this/10161): > > Make sure your WiFi is using the 2.4 GHz network. Make sure your WiFi uses the b / g standard, only n or ac does not work. Turn off your Homey. Restart your Router and any Access Points that distribute IP addresses. Start your Homey again. If the above do not work, turn off 5 GHz WiFi and support for n and ac in your Router / Access Point during Homey installation. Ensure that your SSID (the name of your WiFi) does not use characters other than numbers and letters - do not us… ---
**Author:** ![Jonas\_Hedberg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jonas_hedberg/32/30818_2.png) [@Jonas\_Hedberg](https://community.homey.app/u/Jonas_Hedberg)\ **Post date:** [April 27, 2025, 6:56am UTC](https://community.homey.app/t/unable-to-reach-my-homey-pro-2019/135348/6 "2025-04-27T06:56:26Z")
Problem now solved, it was a faulty power adapter 🙈