# Unable to connect to Homey using app

**URL:** <https://community.homey.app/t/unable-to-connect-to-homey-using-app/21878>\
**Category:** Questions & Help\
**Created:** [December 4, 2019, 10:32am UTC](https://community.homey.app/t/unable-to-connect-to-homey-using-app/21878 "2019-12-04T10:32:45Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Neuron44](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/neuron44/32/9492_2.png) [@Neuron44](https://community.homey.app/u/Neuron44)\
**Post date:** [December 4, 2019, 10:54am UTC](https://community.homey.app/t/unable-to-connect-to-homey-using-app/21878/2 "2019-12-04T10:54:44Z")

</div>

A few things you could try:

- Uninstall and reinstall the app on your phone
- Rebooting it again (you made sure it was upside down long enough, right?
- Try a different power adapter
- Tell us in detail which procedure you’ve followed when setting it up, and show us (screenshot) where it goes wrong
- Search the forum:  
[Homey setup does not continue](https://community.homey.app/t/homey-setup-does-not-continue/4746)  
[Can't access my Homey after setup](https://community.homey.app/t/cant-access-my-homey-after-setup/5941)  
[Unable to setup](https://community.homey.app/t/unable-to-setup/3460)
- Search the Athom website:  
[https://support.athom.com/hc/nl/articles/360009667354](https://support.athom.com/hc/nl/articles/360009667354)

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