# Unable to connect to Homey using app

**URL:** <https://community.homey.app/t/unable-to-connect-to-homey-using-app/21878>\
**Category:** Questions & Help\
**Created:** [December 4, 2019, 10:32am UTC](https://community.homey.app/t/unable-to-connect-to-homey-using-app/21878 "2019-12-04T10:32:45Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![vince](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/vince/32/18209_2.png) [@vince](https://community.homey.app/u/vince)\
**Post date:** [December 4, 2019, 10:32am UTC](https://community.homey.app/t/unable-to-connect-to-homey-using-app/21878/1 "2019-12-04T10:32:45Z")

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Hello, I’ve received my Homey a few hours ago, plug it using provided cables, and installed the homey app on my oneplus 3 android phone. I’ve connected to the HomeySetup-0XXXXX wifi and… Homey application is unable to connect, try again. 😪 I’ve rebooted the homey / app / phone several times, no way. I’m a little bit confused, any help ?🙂

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**Author:** ![Neuron44](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/neuron44/32/9492_2.png) [@Neuron44](https://community.homey.app/u/Neuron44)\
**Post date:** [December 4, 2019, 10:54am UTC](https://community.homey.app/t/unable-to-connect-to-homey-using-app/21878/2 "2019-12-04T10:54:44Z")

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A few things you could try:

- Uninstall and reinstall the app on your phone
- Rebooting it again (you made sure it was upside down long enough, right?
- Try a different power adapter
- Tell us in detail which procedure you’ve followed when setting it up, and show us (screenshot) where it goes wrong
- Search the forum:  
[Homey setup does not continue](https://community.homey.app/t/homey-setup-does-not-continue/4746)  
[Can't access my Homey after setup](https://community.homey.app/t/cant-access-my-homey-after-setup/5941)  
[Unable to setup](https://community.homey.app/t/unable-to-setup/3460)
- Search the Athom website:  
[https://support.athom.com/hc/nl/articles/360009667354](https://support.athom.com/hc/nl/articles/360009667354)

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**Author:** ![vince](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/vince/32/18209_2.png) [@vince](https://community.homey.app/u/vince)\
**Post date:** [December 4, 2019, 11:04am UTC](https://community.homey.app/t/unable-to-connect-to-homey-using-app/21878/3 "2019-12-04T11:04:25Z")

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Thx, it works with another android phone =\> strange  
Thanks for your help!

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**Author:** ![Neuron44](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/neuron44/32/9492_2.png) [@Neuron44](https://community.homey.app/u/Neuron44)\
**Post date:** [December 4, 2019, 11:29am UTC](https://community.homey.app/t/unable-to-connect-to-homey-using-app/21878/4 "2019-12-04T11:29:20Z")

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That’s strange, perhaps the other android phone was running on an outdated android version? Glad to hear it works

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**Author:** ![vince](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/vince/32/18209_2.png) [@vince](https://community.homey.app/u/vince)\
**Post date:** [December 4, 2019, 5:16pm UTC](https://community.homey.app/t/unable-to-connect-to-homey-using-app/21878/5 "2019-12-04T17:16:19Z")

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Android 9

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**Author:** ![Robin\_van\_Kekem](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robin_van_kekem/32/8187_2.png) [@Robin\_van\_Kekem](https://community.homey.app/u/Robin_van_Kekem)\
**Post date:** [December 5, 2019, 6:18am UTC](https://community.homey.app/t/unable-to-connect-to-homey-using-app/21878/6 "2019-12-05T06:18:04Z")

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Are you able to use the OnePlus 3 with the app now Homey is set up?