# Unable to Connect SwitchBot Meter Pro CO2 to Homey App (Error 190) **URL:** \ **Category:** Devices\ **Created:** [January 20, 2025, 10:29am UTC](https://community.homey.app/t/unable-to-connect-switchbot-meter-pro-co2-to-homey-app-error-190/128361 "2025-01-20T10:29:39Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![jbrulmans](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jbrulmans/32/125666_2.png) [@jbrulmans](https://community.homey.app/u/jbrulmans)\ **Post date:** [January 20, 2025, 10:29am UTC](https://community.homey.app/t/unable-to-connect-switchbot-meter-pro-co2-to-homey-app-error-190/128361/1 "2025-01-20T10:29:39Z")
Hi everyone, I’m currently trying to connect my **SwitchBot Meter Pro with CO2 sensor** to the **Homey app** via the SwitchBot Hub, but I’m running into an issue that I can’t seem to resolve. Here’s the problem: Whenever I attempt to log in through the integration setup in the Homey app to add the device, nothing happens, and I consistently see the error message: `Invalid response code 190`. I’ve double-checked the following: - The SwitchBot Hub is correctly set up and functioning with other SwitchBot devices. - My SwitchBot account credentials are correct. - The Meter Pro with CO2 sensor is properly added to my SwitchBot app and shows live readings there. Despite this, I can’t get past the login step in the Homey app. I’ve tried restarting the hub, reinstalling the app, and even resetting the device, but the issue persists. Has anyone else encountered this issue or found a workaround? Could it be an API-related problem, or is there something I might be missing? Any insights or suggestions would be greatly appreciated! Thanks in advance for your help. 😊 ---
**Author:** ![Andy\_Henderson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andy_henderson/32/80642_2.png) [@Andy\_Henderson](https://community.homey.app/u/Andy_Henderson)\ **Post date:** [January 20, 2025, 11:21am UTC](https://community.homey.app/t/unable-to-connect-switchbot-meter-pro-co2-to-homey-app-error-190/128361/2 "2025-01-20T11:21:33Z")
I think you’re saying that you haven’t connected any of your Switchbot devices to Homey. If that’s right, have you checked that Homey and the Switchbot hub are connected to the same network in your home? You should be able to tell from your router. Andy ---
**Author:** ![jbrulmans](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jbrulmans/32/125666_2.png) [@jbrulmans](https://community.homey.app/u/jbrulmans)\ **Post date:** [January 20, 2025, 12:14pm UTC](https://community.homey.app/t/unable-to-connect-switchbot-meter-pro-co2-to-homey-app-error-190/128361/3 "2025-01-20T12:14:58Z")
Hi Andy, No I am just trying to hook it up for the first time. I am just going to the web application and add a new SwitchBot device there. Then it asks me to login into my SwitchBot account to connect Homey and Switchbot, but after logging in and authorizing, it returns that error message. ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [January 20, 2025, 1:24pm UTC](https://community.homey.app/t/unable-to-connect-switchbot-meter-pro-co2-to-homey-app-error-190/128361/4 "2025-01-20T13:24:36Z")
Do you have Homey (cloud) or Homey Pro? ---
**Author:** ![jbrulmans](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jbrulmans/32/125666_2.png) [@jbrulmans](https://community.homey.app/u/jbrulmans)\ **Post date:** [January 20, 2025, 6:07pm UTC](https://community.homey.app/t/unable-to-connect-switchbot-meter-pro-co2-to-homey-app-error-190/128361/5 "2025-01-20T18:07:32Z")
Just normal Homey for now ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [January 20, 2025, 6:44pm UTC](https://community.homey.app/t/unable-to-connect-switchbot-meter-pro-co2-to-homey-app-error-190/128361/6 "2025-01-20T18:44:23Z")
If by normal you mean cloud, then there is a known issue with the cloud servers connecting to SwitchBot. Possibly, SwitchBot has blocked the IP address of one or more Homey servers due to the number of requests coming from the same IP. Hopefully, Athom an SwitchBot are working on white listing their servers. Homey Pro appears to be OK. ---
**Author:** ![Rossi\_Abitare\_s.r.l](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rossi_abitare_s.r.l/32/122616_2.png) [@Rossi\_Abitare\_s.r.l](https://community.homey.app/u/Rossi_Abitare_s.r.l)\ **Post date:** [January 22, 2025, 5:23pm UTC](https://community.homey.app/t/unable-to-connect-switchbot-meter-pro-co2-to-homey-app-error-190/128361/7 "2025-01-22T17:23:37Z")
I have the same problem when i try to connect a new device a get `Invalid response code 190` . the connected switchbot device are working normally ---
**Author:** ![Rossi\_Abitare\_s.r.l](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rossi_abitare_s.r.l/32/122616_2.png) [@Rossi\_Abitare\_s.r.l](https://community.homey.app/u/Rossi_Abitare_s.r.l)\ **Post date:** [January 22, 2025, 5:25pm UTC](https://community.homey.app/t/unable-to-connect-switchbot-meter-pro-co2-to-homey-app-error-190/128361/8 "2025-01-22T17:25:04Z")
I have Homey premium ---
**Author:** ![Klaus\_Lund\_Nielsen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/klaus_lund_nielsen/32/57690_2.png) [@Klaus\_Lund\_Nielsen](https://community.homey.app/u/Klaus_Lund_Nielsen)\ **Post date:** [January 23, 2025, 9:45pm UTC](https://community.homey.app/t/unable-to-connect-switchbot-meter-pro-co2-to-homey-app-error-190/128361/9 "2025-01-23T21:45:37Z")
I have same problem with Homey Pro 2019 and have had the problem for since last year. I contacted SwitchBot but they cannot help and say they need logs from Homey. Any ideas how to get logs from Homey? The only thing I can find is this in the SwitchBot app. ![IMG_5506](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/7/471884604b3fb5a1c0359c353204213153e7976a.png) ![IMG_5505](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/b/6b3e1dce712ac946bc0dd101b6afda89c4e7e770.png) ---
**Author:** ![Robb](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robb/32/32672_2.png) [@Robb](https://community.homey.app/u/Robb)\ **Post date:** [January 26, 2025, 11:26am UTC](https://community.homey.app/t/unable-to-connect-switchbot-meter-pro-co2-to-homey-app-error-190/128361/10 "2025-01-26T11:26:46Z")
Same issue here in trying to add my Lock Pro to Homey Pro 2023 ☹ There is a thread on Github about the same error but no solution in this thread for me. > > > Hello, > Old Remote working. But if i want add Smart Lock or Bot i get error 190.… > O have two hubs, one at office (with Smart Lock), other at Home. ---
**Author:** ![theboss\_be](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/theboss_be/32/13510_2.png) [@theboss\_be](https://community.homey.app/u/theboss_be)\ **Post date:** [January 30, 2025, 5:04pm UTC](https://community.homey.app/t/unable-to-connect-switchbot-meter-pro-co2-to-homey-app-error-190/128361/11 "2025-01-30T17:04:42Z")
Had the same problem and found this solution in the githb thread. Worked for me! Could you open the SwitchBot phone app, go to Profile, Preferences, About and then keep tapping on the version number (at least 11 times). At some point a new item should appear called Developer Options. Once you have done that, try to add the lock again. ---
**Author:** ![Klaus\_Lund\_Nielsen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/klaus_lund_nielsen/32/57690_2.png) [@Klaus\_Lund\_Nielsen](https://community.homey.app/u/Klaus_Lund_Nielsen)\ **Post date:** [January 31, 2025, 8:02pm UTC](https://community.homey.app/t/unable-to-connect-switchbot-meter-pro-co2-to-homey-app-error-190/128361/12 "2025-01-31T20:02:38Z")
Yes it worked for me now. After getting the developer options in Switcbot app I can now add the SwitchBot devices in Homey. Thanks ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [January 31, 2025, 8:11pm UTC](https://community.homey.app/t/unable-to-connect-switchbot-meter-pro-co2-to-homey-app-error-190/128361/13 "2025-01-31T20:11:49Z")
I have reported this to SwitchBot. It seems to be an issue if you have a lock in your account. ---
**Author:** ![Gellert\_Toth](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gellert_toth/32/121678_2.png) [@Gellert\_Toth](https://community.homey.app/u/Gellert_Toth)\ **Post date:** [March 21, 2025, 6:53pm UTC](https://community.homey.app/t/unable-to-connect-switchbot-meter-pro-co2-to-homey-app-error-190/128361/14 "2025-03-21T18:53:35Z")
Now I’ve tried this bu I already had this option available. Did the “reset token” and still same 190 code ☹ ---
**Author:** ![George\_Martinez](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/george_martinez/32/162901_2.png) [@George\_Martinez](https://community.homey.app/u/George_Martinez)\ **Post date:** [April 29, 2026, 9:59pm UTC](https://community.homey.app/t/unable-to-connect-switchbot-meter-pro-co2-to-homey-app-error-190/128361/15 "2026-04-29T21:59:03Z")
> **[SwitchBot | Homey](https://homey.app/en-us/app/com.switchbot/SwitchBot/test/)** > > A simple way to make your entire home a Smart Home installing test version of the switchbot app fixed the 190 code for me ---
**Author:** ![OH2TH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oh2th/32/111414_2.png) [@OH2TH](https://community.homey.app/u/OH2TH)\ **Post date:** [April 30, 2026, 3:07pm UTC](https://community.homey.app/t/unable-to-connect-switchbot-meter-pro-co2-to-homey-app-error-190/128361/16 "2026-04-30T15:07:21Z")
Closed on April 30, 2026, 3:07pm UTC Please use app topic > [@\[APP\]\[Cloud & Pro\] SwitchBot (Release 2.0.57, Test 2.0.60)](https://community.homey.app/t/42296): > > This app is used to control SwitchBot devices. It supports both BLE and the hub methods for Curtains, Bots and the temperature / Humidity modules. If you are interested in purchasing SwitchBot products and would like to support me then use the following link to their store as I will get 10% commission on your purchase. [SwitchBot | Homey](https://homey.app/en-gb/app/com.switchbot/SwitchBot/test/) When adding BLE devices, it is strongly recommended that you keep Homey and the device as close together as possible. If the distance is too large then Hom…