# Unable to connect homey bridge **URL:** \ **Category:** Questions & Help\ **Tags:** homey-bridge\ **Created:** [August 17, 2022, 8:04pm UTC](https://community.homey.app/t/unable-to-connect-homey-bridge/67526 "2022-08-17T20:04:33Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Henrik\_Engh](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henrik_engh/32/54289_2.png) [@Henrik\_Engh](https://community.homey.app/u/Henrik_Engh)\ **Post date:** [August 17, 2022, 8:04pm UTC](https://community.homey.app/t/unable-to-connect-homey-bridge/67526/1 "2022-08-17T20:04:33Z")
Hi, Finally got our homey bridge in the mail yesterday. Full of eager and excitement i unboxed the bridge, and plugged it in. I started up my homey app, and logged on to my already established beta account in the app. Have not set up anything on the app previously. I read online at this forum that i just had to add the bridge unit in the app. Problem starts after the app finds the bridge, and i press the “connect bridge button” in the app. I get an error in the app, telling me to try again. After a few repeated and unsuccessful goes, i get a “timeout error”. What should i do to get this bridge to work? Plz help a noob out… ---
**Author:** ![8bt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/8bt/32/58819_2.png) [@8bt](https://community.homey.app/u/8bt)\ **Post date:** [August 17, 2022, 8:23pm UTC](https://community.homey.app/t/unable-to-connect-homey-bridge/67526/2 "2022-08-17T20:23:11Z")
I do not own a bridge but found a similar topic, I think the second link (wifi) may do the trick for you; > [@Homey Bridge not accessable anymore - How can i hard reset?](https://community.homey.app/t/homey-bridge-not-accessable-anymore-how-can-i-hard-reset/52594): > > Homey Bridge not accessable anymore - How can i hard reset? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [August 17, 2022, 8:35pm UTC](https://community.homey.app/t/unable-to-connect-homey-bridge/67526/3 "2022-08-17T20:35:14Z")
Probably wifi related. Bridge hasn’t got a sophisticated state-of-the-art wifi ~~chip~~ implementation (The title says ‘Homey Pro’, but with the bridge similar connect issues seem to occur) > [@Problems connecting your new Homey Pro to your WiFi? Try this!](https://community.homey.app/t/problems-connecting-your-new-homey-pro-to-your-wifi-try-this/10161): > > Make sure your WiFi is using the 2.4 GHz network. Make sure your WiFi uses the b / g standard, only n or ac does not work. Turn off your Homey. Restart your Router and any Access Points that distribute IP addresses. Start your Homey again. If the above do not work, turn off 5 GHz WiFi and support for n and ac in your Router / Access Point during Homey installation. Ensure that your SSID (the name of your WiFi) does not use characters other than numbers and letters - do not us… ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [August 18, 2022, 5:13am UTC](https://community.homey.app/t/unable-to-connect-homey-bridge/67526/4 "2022-08-18T05:13:37Z")
> [@Peter\_Kawa](#): > > The title says Homey Pro, but the bridge has a similar chip. The Bridge has a very different chip than Homey Pro (it’s still not a very sophisticated WiFi chip, but I’ve never had issues with them myself; it seems more of a software issue than a hardware issue). ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [August 18, 2022, 12:49pm UTC](https://community.homey.app/t/unable-to-connect-homey-bridge/67526/5 "2022-08-18T12:49:45Z")
OK, I adjusted some words 🙃 ---
**Author:** ![Henrik\_Engh](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henrik_engh/32/54289_2.png) [@Henrik\_Engh](https://community.homey.app/u/Henrik_Engh)\ **Post date:** [August 19, 2022, 2:59pm UTC](https://community.homey.app/t/unable-to-connect-homey-bridge/67526/6 "2022-08-19T14:59:57Z")
Solutions was to turn off any 5 GHz wifi in the house. Kind of stupid that that is not a possibility with Google wifi. Had to set the ssid on another router first, and disable 5 GHz radio before completing setup. Thanks for the help! ---
**Author:** ![johan\_bendz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johan_bendz/32/10344_2.png) [@johan\_bendz](https://community.homey.app/u/johan_bendz)\ **Post date:** [August 22, 2022, 12:43pm UTC](https://community.homey.app/t/unable-to-connect-homey-bridge/67526/7 "2022-08-22T12:43:38Z")
Nice going @Peter_Kawa, I wonder how many ppl you have helped so far… wifi problems and faulty power adapters must make up quite a part of the total issues out there 🙂 ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [August 22, 2022, 12:59pm UTC](https://community.homey.app/t/unable-to-connect-homey-bridge/67526/8 "2022-08-22T12:59:23Z")
Thx, Johan. No clue how many times I’ve shared your wifi hints post 🤪 ---
**Author:** ![Danbar78](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/danbar78/32/57455_2.png) [@Danbar78](https://community.homey.app/u/Danbar78)\ **Post date:** [September 10, 2022, 10:28am UTC](https://community.homey.app/t/unable-to-connect-homey-bridge/67526/9 "2022-09-10T10:28:14Z")
So if i understand right. I must turn off 5ghz permanently? I have a mesh network. I could connect first time but its not accessable anymore. In The router i have device Athom with ip.