# Unable to add zigbee device **URL:** \ **Category:** Questions & Help\ **Tags:** zigbee, homey-pro\ **Created:** [April 26, 2024, 4:37pm UTC](https://community.homey.app/t/unable-to-add-zigbee-device/108913 "2024-04-26T16:37:25Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![PLISSKEN](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/plissken/32/106331_2.png) [@PLISSKEN](https://community.homey.app/u/PLISSKEN)\ **Post date:** [April 26, 2024, 4:37pm UTC](https://community.homey.app/t/unable-to-add-zigbee-device/108913/1 "2024-04-26T16:37:26Z")
Hi yall, New homey user here trying to add a zigbee device (ikea parasoll, E27 bulb) but I get this screen. What am I doing wrong? ![IMG_2174](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/8/e817aac851fe6bf0815f88176ad43b506ac6b476.jpeg) Thanks! ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [April 26, 2024, 5:28pm UTC](https://community.homey.app/t/unable-to-add-zigbee-device/108913/2 "2024-04-26T17:28:33Z")
You’re not doing anything wrong, this is one of the issues that Homey’s have with Zigbee. Usually a [PTP](https://community.homey.app/t/how-to-ptp/17304) will solve it. ---
**Author:** ![PLISSKEN](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/plissken/32/106331_2.png) [@PLISSKEN](https://community.homey.app/u/PLISSKEN)\ **Post date:** [April 26, 2024, 5:38pm UTC](https://community.homey.app/t/unable-to-add-zigbee-device/108913/3 "2024-04-26T17:38:32Z")
Thanks, I’ll try that. ---
**Author:** ![PLISSKEN](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/plissken/32/106331_2.png) [@PLISSKEN](https://community.homey.app/u/PLISSKEN)\ **Post date:** [April 26, 2024, 6:56pm UTC](https://community.homey.app/t/unable-to-add-zigbee-device/108913/4 "2024-04-26T18:56:24Z")
Ok, PTP didn’t work. I pulled the plug and let it sit for \>10 mins. Trying to “reset network” for Zigbee at [Homey Developer Tools](https://tools.developer.homey.app/tools/zigbee) it says: ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/b/cb26afd95009adbd600b73ffb5ab5963635fa609.png) Any other ideas? Thanks! ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [April 26, 2024, 9:02pm UTC](https://community.homey.app/t/unable-to-add-zigbee-device/108913/5 "2024-04-26T21:02:56Z")
You are on HP2023 ? I would try to update to latest firmware - if OTA will not work (or you are already on latest), try the USB method. > **[Connecting Homey Pro (Early 2023) to a PC / Mac with USB](https://support.homey.app/hc/en-us/articles/7263435817116-Connecting-Homey-Pro-Early-2023-to-a-PC-Mac-with-USB)** > > Homey Pro (Early 2023) can be connected to a PC or Mac for various tasks: > > Create a Local Backup > Restore a Local Backup > Updating Software > Factory Resetting > > > To start, unplug Homey Pro (Early 2023)... ---
**Author:** ![PLISSKEN](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/plissken/32/106331_2.png) [@PLISSKEN](https://community.homey.app/u/PLISSKEN)\ **Post date:** [April 27, 2024, 5:00pm UTC](https://community.homey.app/t/unable-to-add-zigbee-device/108913/6 "2024-04-27T17:00:18Z")
Hi Sharkys, thanks for you help. I updated last night to 11.0.0 but still no Zigbee. Any other thoughts on this? Thanks! ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [April 27, 2024, 5:18pm UTC](https://community.homey.app/t/unable-to-add-zigbee-device/108913/7 "2024-04-27T17:18:43Z")
> [@PLISSKEN](#): > > Any other thoughts on this? Since it’s new (?) I would suggest contacting the seller, since it sounds like it might be broken. ---
**Author:** ![PLISSKEN](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/plissken/32/106331_2.png) [@PLISSKEN](https://community.homey.app/u/PLISSKEN)\ **Post date:** [April 27, 2024, 5:36pm UTC](https://community.homey.app/t/unable-to-add-zigbee-device/108913/8 "2024-04-27T17:36:29Z")
Ok, just making sure this is not something I can fix myself. Will contact the seller, Thanks! ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [April 27, 2024, 5:45pm UTC](https://community.homey.app/t/unable-to-add-zigbee-device/108913/9 "2024-04-27T17:45:49Z")
I don’t see any comment on the USB method / firmware… ---
**Author:** ![PLISSKEN](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/plissken/32/106331_2.png) [@PLISSKEN](https://community.homey.app/u/PLISSKEN)\ **Post date:** [April 27, 2024, 8:10pm UTC](https://community.homey.app/t/unable-to-add-zigbee-device/108913/10 "2024-04-27T20:10:31Z")
Oh I missed that, I only though you meant that I should try to update to the latest ver. I will try your suggestion tomorrow. Thanks Sharkys!