# Unable to add more than 3 devices without subscription?

**URL:** <https://community.homey.app/t/unable-to-add-more-than-3-devices-without-subscription/139540>\
**Category:** Questions & Help\
**Created:** [July 10, 2025, 10:39am UTC](https://community.homey.app/t/unable-to-add-more-than-3-devices-without-subscription/139540 "2025-07-10T10:39:27Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![CarstenG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/carsteng/32/49383_2.png) [@CarstenG](https://community.homey.app/u/CarstenG)\
**Post date:** [July 10, 2025, 10:39am UTC](https://community.homey.app/t/unable-to-add-more-than-3-devices-without-subscription/139540/1 "2025-07-10T10:39:27Z")

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Hi all

I have with no luck for the last 3 months created numerous support tickets regarding this issue, so perhaps I have more luck here: I can suddenly only add up to 3 devices on my homey bridge - the 4th will get a lock prompting me for subscription. Are there no longer up to 5 devices included without subscription?  
Thanks in advance  
Carsten

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [July 10, 2025, 11:07am UTC](https://community.homey.app/t/unable-to-add-more-than-3-devices-without-subscription/139540/2 "2025-07-10T11:07:41Z")

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> [@CarstenG](#):
>
> Are there no longer up to 5 devices included without subscription?

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/f/1fe08208bebd88f0a5d7c24a5d36825d2527f343.png)

I can imagine that virtual devices, and possibly even groups, also count towards that limit of 5.

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**Author:** ![CarstenG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/carsteng/32/49383_2.png) [@CarstenG](https://community.homey.app/u/CarstenG)\
**Post date:** [July 10, 2025, 11:27am UTC](https://community.homey.app/t/unable-to-add-more-than-3-devices-without-subscription/139540/3 "2025-07-10T11:27:32Z")

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Thank you for sharing. I dont have any groups or anything else - only 3 aqara devices and 1 that I cant add 🙂

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [July 10, 2025, 11:30am UTC](https://community.homey.app/t/unable-to-add-more-than-3-devices-without-subscription/139540/4 "2025-07-10T11:30:50Z")

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In that case, support needs to fix your issue.

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<div class="post-metadata">

**Author:** ![CarstenG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/carsteng/32/49383_2.png) [@CarstenG](https://community.homey.app/u/CarstenG)\
**Post date:** [July 10, 2025, 1:30pm UTC](https://community.homey.app/t/unable-to-add-more-than-3-devices-without-subscription/139540/5 "2025-07-10T13:30:17Z")

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Yes that was also my fear since I never hear back from them…

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [July 10, 2025, 3:51pm UTC](https://community.homey.app/t/unable-to-add-more-than-3-devices-without-subscription/139540/6 "2025-07-10T15:51:57Z")

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Try to install something else, which doesn’t need a physical device, like devices for Spotify or K(N)MI;  
If that succeeds, the Aqara device or zigbee controller is the problem, and not the 5-device limit.

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<div class="post-metadata">

**Author:** ![CarstenG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/carsteng/32/49383_2.png) [@CarstenG](https://community.homey.app/u/CarstenG)\
**Post date:** [July 10, 2025, 6:03pm UTC](https://community.homey.app/t/unable-to-add-more-than-3-devices-without-subscription/139540/7 "2025-07-10T18:03:26Z")

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Good idea - I just tried to add Denon infrared and same issue - everything above 3 devices are locked. So focus on my request is more: How on earth do I get Homey support to reply to my tickets?! I even answered two newsletter mails and got some reply that they will help - without any result.

 ![IMG_1759](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/7/1764a899f6728fdcd4cfb0e2f6018d234c028f66.jpeg)

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<div class="post-metadata">

**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [July 10, 2025, 9:57pm UTC](https://community.homey.app/t/unable-to-add-more-than-3-devices-without-subscription/139540/8 "2025-07-10T21:57:19Z")

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Okay, that’s sorted.  
Did you use this link [https://homey.app/support](https://homey.app/support) ?

As far as I know they don’t respond to any support requests by email.

A long shot: maybe restarting the Homey cloud instance helps.  
Quickest way: temporary change the language. This generates a restart.