# Unable to add a new user

**URL:** https://community.homey.app/t/unable-to-add-a-new-user/150380
**Category:** Questions & Help
**Created:** [January 31, 2026, 10:45pm UTC](https://community.homey.app/t/unable-to-add-a-new-user/150380 "2026-01-31T22:45:40Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![Steven\_Jones](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/steven_jones/32/121227_2.png) [@Steven\_Jones](https://community.homey.app/u/Steven_Jones)
#### Post date: [January 31, 2026, 10:45pm UTC](https://community.homey.app/t/unable-to-add-a-new-user/150380/1 "2026-01-31T22:45:41Z")

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Hi all, trying to add a new member but I keep getting unknown api? I’ve tried using the app and on a webpage and get the same there, any ideas?

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### Author: ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)
#### Post date: [February 1, 2026, 12:43am UTC](https://community.homey.app/t/unable-to-add-a-new-user/150380/2 "2026-02-01T00:43:17Z")

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Is this like the error message?

 ![Screenshot_20260125_223129_Ecosia](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/1/91de9bfb95ddfde68d15bab2a29d744acad6414b.jpeg)

Please share the exact error message.