# Tuya devices broke **URL:** \ **Category:** Questions & Help\ **Created:** [April 29, 2026, 4:19am UTC](https://community.homey.app/t/tuya-devices-broke/154326 "2026-04-29T04:19:11Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Rohnny\_Stormo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rohnny_stormo/32/71552_2.png) [@Rohnny\_Stormo](https://community.homey.app/u/Rohnny_Stormo)\ **Post date:** [April 29, 2026, 4:19am UTC](https://community.homey.app/t/tuya-devices-broke/154326/1 "2026-04-29T04:19:11Z")
It is very frustrating that tuya its gone. I have 13 tuya devices and they stopped working. Do we know when it will be fixed or how to make tuya devices online again. This was not very proffesional​😔 ---
**Author:** ![Doekse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/doekse/32/109415_2.png) [@Doekse](https://community.homey.app/u/Doekse)\ **Post date:** [April 29, 2026, 6:24am UTC](https://community.homey.app/t/tuya-devices-broke/154326/2 "2026-04-29T06:24:34Z")
You can use the [official Tuya app](https://homey.app/a/com.tuya2/) which can be found in the Homey App Store. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [April 29, 2026, 9:36am UTC](https://community.homey.app/t/tuya-devices-broke/154326/3 "2026-04-29T09:36:03Z")
Just FYI, I guessume you use(d) the Tuya Cloud Community app; if so, one of these two situations below probably was the cause of “they stopped working”: A. Your internet IP address was changed by your provider > [@\[APP\]\[Pro\] Tuya Cloud - This app allows you to connect Homey to the Tuya cloud](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/1): > > ##### A2-a: When you entered your public IP address into the _ **Cloud Application IP Allow list** _: > > ![19dfa38b8fd2950cecba0628eb29a9894875615f](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/5/855784fd15ea09c8f6fd5795e22a2b104a58e224.png) > > check if your public IP changed in the meantime, it happens. Adjust it in the allow list to fix it; > If not: most probably your _IOT Core trial period_ expired, continue to A2-b please. B. You forgot to extend the free trial period by another 6 months > [@\[APP\]\[Pro\] Tuya Cloud - This app allows you to connect Homey to the Tuya cloud](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/1): > > ##### A2-b: No. After your API service expires, go to **Cloud** \> **My Services** on the [Tuya IoT Development Platform](https://iot.tuya.com) to request extending your IOT Core trial period by up to 6 months. > > 1. Click **Extend Trial Period**. > > ![1637752859b692f896447.png](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/b/1b3fa84f54635d6deddaa40c7c4eda448c722792.png) > > 1. Complete this form. > > ![16377208268f1ab65ff07.png](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/e/9e6b98ec1b1eddfecb0d0cbf9ef9e4b9c2140199.png) > > 1. You will get the result within one working day. > > ![1637720842c1cd3ab7123.png](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/5/054917a1178792b8082609ff85f5e543cf83845b.png) > > - The Trial Edition allows you to use all free API services but puts limits on the quota of API calls. For more information about the quota, see [Pricing](https://developer.tuya.com/en/docs/iot/membership-service?id=K9m8k45jwvg9j) . > [@Rohnny\_Stormo](#): > > not very proffesional​ Or you did not read the fine manual 😉 ---
**Author:** ![Rohnny\_Stormo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rohnny_stormo/32/71552_2.png) [@Rohnny\_Stormo](https://community.homey.app/u/Rohnny_Stormo)\ **Post date:** [April 29, 2026, 5:27pm UTC](https://community.homey.app/t/tuya-devices-broke/154326/4 "2026-04-29T17:27:22Z")
Of course, it’s just my luck! I’ve used the official Tuya app since it launched, but not its not working anymore. I read somewhere that Homey and Tuya aren’t working together anymore. Strange it says the tuya app is official. I don’t use the Tuya Cloud. Normally, you shouldn’t even need a manual to add a device—duuhhh! It’s good, but it’s still not a pro system; there is just too much fiddling. PS: I’ve had it since it first came out. --snip The official Tuya App for Homey is currently broken for new users due to Tuya revoking API access. You will get an error saying “No matching app user information”. We are working together with Tuya on fixing this issue. --snap ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [April 29, 2026, 5:48pm UTC](https://community.homey.app/t/tuya-devices-broke/154326/5 "2026-04-29T17:48:02Z")
> [@Rohnny\_Stormo](#): > > --snip > > The official Tuya App for Homey is currently broken for new users due to Tuya revoking API access. You will get an error saying “No matching app user information”. We are working together with Tuya on fixing this issue. > > --snap There is a new official Tuya app that does work again: > **[Tuya | Homey](https://homey.app/en-us/app/com.tuya2/Tuya/)** > > Smart Life. Smart Living. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [April 29, 2026, 5:49pm UTC](https://community.homey.app/t/tuya-devices-broke/154326/6 "2026-04-29T17:49:25Z")
You’re now mixing the issues of the “old new” Tuya app by Athom, with the the new-ish Tuya app by Drenso V.O.F. (agent of Athom), which is it’s successor. The latter, as already linked to by Abe, works fine: > [@Doekse](#): > > You can use the [official Tuya app](https://homey.app/a/com.tuya2/) which can be found in the Homey App Store. ---
**Author:** ![Rohnny\_Stormo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rohnny_stormo/32/71552_2.png) [@Rohnny\_Stormo](https://community.homey.app/u/Rohnny_Stormo)\ **Post date:** [April 29, 2026, 6:40pm UTC](https://community.homey.app/t/tuya-devices-broke/154326/7 "2026-04-29T18:40:20Z")
Peter\_Kawa: This did the trick. A little work to get things over but hopefully it will stay there. Thanks for the link. ons. 29. apr. 2026 kl. 19:59 skrev 🇳🇱 NL \<[notifications@athom.discoursemail.com](mailto:notifications@athom.discoursemail.com)\>: ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [April 29, 2026, 7:25pm UTC](https://community.homey.app/t/tuya-devices-broke/154326/8 "2026-04-29T19:25:54Z")
No problem. It’s been pretty vague when it comes to Tuya apps.