# Tuya Camera Unbind

**URL:** <https://community.homey.app/t/tuya-camera-unbind/35925>\
**Category:** Questions & Help\
**Tags:** camera\
**Created:** [October 14, 2020, 12:49am UTC](https://community.homey.app/t/tuya-camera-unbind/35925 "2020-10-14T00:49:35Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![baucic\_mario](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/baucic_mario/32/30008_2.png) [@baucic\_mario](https://community.homey.app/u/baucic_mario)\
**Post date:** [October 14, 2020, 12:49am UTC](https://community.homey.app/t/tuya-camera-unbind/35925/1 "2020-10-14T00:49:35Z")

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Hi there!  
I’m new here but was hoping you can help me out.  
I got a tuya smart camera as a gift from a friend of mine who works at a home security firm.

The only problem is he can’t recall the account it was bound to and tuya doesn’t let me bind it to mine even if I reset it until I Unbind it from the previous one.

Tuya support just sends me a copy pasted response and tells me to Unbind it from the account.

Any suggestions on who I should try and contact or is there another way to fix this?