# Trying to retur my unopen homey bridge

**URL:** <https://community.homey.app/t/trying-to-retur-my-unopen-homey-bridge/149369>\
**Category:** Devices\
**Tags:** homey-pro\
**Created:** [January 15, 2026, 11:43pm UTC](https://community.homey.app/t/trying-to-retur-my-unopen-homey-bridge/149369 "2026-01-15T23:43:13Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Jose\_Antonio\_Cisnero](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jose_antonio_cisnero/32/120849_2.png) [@Jose\_Antonio\_Cisnero](https://community.homey.app/u/Jose_Antonio_Cisnero)\
**Post date:** [January 15, 2026, 11:43pm UTC](https://community.homey.app/t/trying-to-retur-my-unopen-homey-bridge/149369/1 "2026-01-15T23:43:13Z")

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I recently purchased a Homey Bridge directly from your online store. After reviewing my needs more carefully, I realized that this product is not the right fit for my setup.The unit is still brand-new, unopened, and in its original packaging.I would like to request a return and refund.  
Could you please provide me with the RMA number and the instructions for sending it back?Su

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**Author:** ![s73nm](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/s73nm/32/110438_2.png) [@s73nm](https://community.homey.app/u/s73nm)\
**Post date:** [January 16, 2026, 5:31am UTC](https://community.homey.app/t/trying-to-retur-my-unopen-homey-bridge/149369/2 "2026-01-16T05:31:58Z")

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You’ve posted in the Homey Community, where Homey users like myself help each other.

You will need to reach out toe [Homey Support](https://homey.app/support/)

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [January 16, 2026, 5:53am UTC](https://community.homey.app/t/trying-to-retur-my-unopen-homey-bridge/149369/3 "2026-01-16T05:53:44Z")

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> First of all, welcome to the Homey Community!
> 
> To make sure you are aware of the forum rules, please read the _ **Welcome to the forum!** _ post [here](https://community.homey.app/t/welcome-to-the-forum/31).