# Trouble pairing the Aeotec Smart Switches in Australia **URL:** \ **Category:** Questions & Help\ **Tags:** z-wave\ **Created:** [November 16, 2018, 1:57am UTC](https://community.homey.app/t/trouble-pairing-the-aeotec-smart-switches-in-australia/4117 "2018-11-16T01:57:59Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![DanR](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/danr/32/941_2.png) [@DanR](https://community.homey.app/u/DanR)\ **Post date:** [November 16, 2018, 1:57am UTC](https://community.homey.app/t/trouble-pairing-the-aeotec-smart-switches-in-australia/4117/1 "2018-11-16T01:57:59Z")
Hi Tony, I wonder if you can help - my new Homey arrived this week and I am having trouble pairing the Aeotec Smart Switches with it (I have about 6 of them). I have downloaded the Aeotec App, and it shows the switch there as a device - I select the Smart Switch, and it then says to put the switch in to learning mode. I then press the action button once and it starts flashing green - however the Homey doesn’t seem to be picking it up. What am I doing wrong? Any help is appreciated. I am in Australia if that makes any difference. Cheers Dan ---
**Author:** ![Tony\_Burn](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tony_burn/32/2030_2.png) [@Tony\_Burn](https://community.homey.app/u/Tony_Burn)\ **Post date:** [November 16, 2018, 3:24am UTC](https://community.homey.app/t/trouble-pairing-the-aeotec-smart-switches-in-australia/4117/2 "2018-11-16T03:24:09Z")
How close is the switch to Homey, I found they had to be within 10cm of the homey unit to be found and included ---
**Author:** ![Tony\_Burn](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tony_burn/32/2030_2.png) [@Tony\_Burn](https://community.homey.app/u/Tony_Burn)\ **Post date:** [November 16, 2018, 6:30am UTC](https://community.homey.app/t/trouble-pairing-the-aeotec-smart-switches-in-australia/4117/3 "2018-11-16T06:30:17Z")
Also, if you havent already, switch to the beta Aeotec app in the app store, it has better support for AU/NZ device types. ---
**Author:** ![Caseda](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/caseda/32/138695_2.png) [@Caseda](https://community.homey.app/u/Caseda)\ **Post date:** [November 16, 2018, 7:00am UTC](https://community.homey.app/t/trouble-pairing-the-aeotec-smart-switches-in-australia/4117/4 "2018-11-16T07:00:28Z")
@DanR Also check if your homey has the correct zwave chip (region) inside, you can see this on the [developer pages](https://developer.athom.com/tools/zwave) under hardware region. If not, you should take contact with [support@athom.com](mailto:support@athom.com). ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [November 16, 2018, 7:15am UTC](https://community.homey.app/t/trouble-pairing-the-aeotec-smart-switches-in-australia/4117/5 "2018-11-16T07:15:33Z")
> @DanR I Split your post as it doesn’t have anything to do with @Tony_Burn 's Initial Question. > Please keep topic’s on topic 😉 > And Now I see you already created a post with the same question, Please don’t double-post! > Before posting, please check the [forum rules/guidelines](https://community.homey.app/t/welcome-to-the-forum/31) > Your other Post is deleted! ---
**Author:** ![DanR](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/danr/32/941_2.png) [@DanR](https://community.homey.app/u/DanR)\ **Post date:** [November 16, 2018, 8:13am UTC](https://community.homey.app/t/trouble-pairing-the-aeotec-smart-switches-in-australia/4117/6 "2018-11-16T08:13:26Z")
Thanks Tony - that worked perfectly. I put the switch next to the Homey and it paired first time. The trouble I have now is that I can’t get Homey to control the switch when I put it back in the socket which is only 5m away in the same room… it can control it when I have the switch right next to the Homey, but not once I move it. ---
**Author:** ![Tony\_Burn](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tony_burn/32/2030_2.png) [@Tony\_Burn](https://community.homey.app/u/Tony_Burn)\ **Post date:** [November 16, 2018, 8:41am UTC](https://community.homey.app/t/trouble-pairing-the-aeotec-smart-switches-in-australia/4117/7 "2018-11-16T08:41:04Z")
Hi @DanR is the switch the first device you have added? If so I suggest that you leave it close to the homey, say 1-2 meters. Then add in the other switches. You will find that the switch that is closest to Homey will function as a repeater and give out a stronger signal to all other devices, or so I have found. ---
**Author:** ![DanR](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/danr/32/941_2.png) [@DanR](https://community.homey.app/u/DanR)\ **Post date:** [November 16, 2018, 9:17am UTC](https://community.homey.app/t/trouble-pairing-the-aeotec-smart-switches-in-australia/4117/8 "2018-11-16T09:17:51Z")
Thanks Tony, but I haven’t had any luck trying that approach. I have tried connecting a few switches and a range extender - the range limit seems to be less than a meter from the Homey. I am starting to wonder if my Homey is a dud and needs sending back. All the other devices have connected perfectly and smoothly - but none of the Z Wave devices have any range more than a meter. ---
**Author:** ![DanR](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/danr/32/941_2.png) [@DanR](https://community.homey.app/u/DanR)\ **Post date:** [November 16, 2018, 9:42am UTC](https://community.homey.app/t/trouble-pairing-the-aeotec-smart-switches-in-australia/4117/9 "2018-11-16T09:42:12Z")
Hi Caseda, I checked it out and the Hardware region is “AH” and the software region is “ANZ”. Not sure where AH is, and if that is potentially the issue? Regards Dan ---
**Author:** ![danone](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/danone/32/115743_2.png) [@danone](https://community.homey.app/u/danone)\ **Post date:** [November 16, 2018, 10:22am UTC](https://community.homey.app/t/trouble-pairing-the-aeotec-smart-switches-in-australia/4117/10 "2018-11-16T10:22:21Z")
You’ve got the right z-wave frequency AUS/NZ else, you would not have been able to include the devices. 1m range only on a mains powered device? Strange, unless something is really jamming the z-wave frequency, your Homey is having indeed a problem. ---
**Author:** ![DanR](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/danr/32/941_2.png) [@DanR](https://community.homey.app/u/DanR)\ **Post date:** [November 16, 2018, 10:34am UTC](https://community.homey.app/t/trouble-pairing-the-aeotec-smart-switches-in-australia/4117/11 "2018-11-16T10:34:24Z")
Cheers Danone I am starting to think the Homey has an issue - having no range doesn’t make sense. There are no other Z Wave devices or controllers running in the house, so the frequency shouldn’t be jammed. I have logged a support call with Athom and will post their response once I get it. Regards Dan ---
**Author:** ![Richard\_Morgan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/richard_morgan/32/13125_2.png) [@Richard\_Morgan](https://community.homey.app/u/Richard_Morgan)\ **Post date:** [August 16, 2019, 4:55am UTC](https://community.homey.app/t/trouble-pairing-the-aeotec-smart-switches-in-australia/4117/12 "2019-08-16T04:55:02Z")
I am in Australia as well, lucky us 🙂 Changing to the BETA Aeotec app solved my pairing problems for the Wallmate Quad Switch and some Smart Switches. As ALWAYS with Aeotec products I find you need to factory default them after every failed pairing attempt, dont just keep trying to pair failure after failure. Working on the Smart Sensor 6 this weekend, fingers crossed.