# Timeout adding devices **URL:** \ **Category:** Questions & Help\ **Tags:** app, homey-pro\ **Created:** [June 11, 2024, 8:33am UTC](https://community.homey.app/t/timeout-adding-devices/111351 "2024-06-11T08:33:17Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Jan\_Peeters](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan_peeters/32/86660_2.png) [@Jan\_Peeters](https://community.homey.app/u/Jan_Peeters)\ **Post date:** [June 11, 2024, 8:33am UTC](https://community.homey.app/t/timeout-adding-devices/111351/1 "2024-06-11T08:33:17Z")
Hi, I am experiencing timeouts when adding devices in specifics apps and I was wondering if anyone is experiencing the same issue. Maybe even somebody has an answer? In short: When adding devices in some apps I am directed to a website of the manufacturer. Here I can login successfully using my credentials. Next step, there is a screen showing that I can close the tab and return to Homey. Back in Homey, there is still a message “_Please log in on the website of the manufacturer._” Which I just did in the previous step. So Homey does not detect the login onto the concerned platform. The message stays until the message about the timeout pops up. The End. I have experienced this already in “Google Sheets”, “Strava” and “Witghings”. This leads me to two possible conclusions: - Homey is fundamentally broken and many users will experience this issue, but I can’t find anything on this forum and therefor: very unlickely. - There is something wrong with my Homey (or it’s settings). But i can’t figure out what it could be. Anyone? ![Screenshot_2024-06-11-10-16-11-51_4bbfc4a7dd885a2bb189f300112a7ed4](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/4/7432fa1bfa16786880b8748d8bba3e5dafcd0e10.jpeg) ![Screenshot_2024-06-11-10-16-21-65_4bbfc4a7dd885a2bb189f300112a7ed4](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/0/70ad463cd45284230c814124b63b5b2db3eb8f34.jpeg) ![Screenshot_2024-06-11-10-16-52-49_4bbfc4a7dd885a2bb189f300112a7ed4](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/e/7efb0fc02278eeda784a73affa2a97f841a6626d.jpeg) ![Screenshot_2024-06-11-10-18-54-37_4bbfc4a7dd885a2bb189f300112a7ed4](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/b/3b0bce2e94aa730b21893d77564a31c53c43898a.jpeg) ![Screenshot_2024-06-11-10-23-28-61_4bbfc4a7dd885a2bb189f300112a7ed4](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/5/0513c0f257fcd88bc32028d5a92a851997ae2f23.jpeg) ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [June 11, 2024, 8:34am UTC](https://community.homey.app/t/timeout-adding-devices/111351/2 "2024-06-11T08:34:40Z")
This looks like a local network misconfiguration, the apps are connecting through IPv6 which might be incorrectly configured in your router. ---
**Author:** ![Jan\_Peeters](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan_peeters/32/86660_2.png) [@Jan\_Peeters](https://community.homey.app/u/Jan_Peeters)\ **Post date:** [June 13, 2024, 2:19pm UTC](https://community.homey.app/t/timeout-adding-devices/111351/3 "2024-06-13T14:19:12Z")
> [@robertklep](#): > > IPv6 The post below points in the same direction. But how to solve this? [https://repost.aws/questions/QUVPH0yEIqSYenXWvZ0TCEwA/mwaa-timeout-on-googleapiclient-connection](https://repost.aws/questions/QUVPH0yEIqSYenXWvZ0TCEwA/mwaa-timeout-on-googleapiclient-connection) Mijn DNS staat nu op ‘auto’. Misschien aanpassen? Maar dit is niet gewijzigd en Google Sheets heeft gewerkt!? ![Screenshot_2024-06-13-16-26-23-71_7a88092b433fc9edf47191719f8416b4](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/b/1bce1dc6bff5019fc01b37af7953ff3ec12354ef.jpeg) ![Screenshot_2024-06-13-16-26-14-50_7a88092b433fc9edf47191719f8416b4](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/1/3142d0ccf3c1f1f58c483d6dac79a2bfbb5e347d.jpeg) ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [June 13, 2024, 2:40pm UTC](https://community.homey.app/t/timeout-adding-devices/111351/4 "2024-06-13T14:40:28Z")
The problem seems to be that Homey thinks you have a working IPv6 network, where either you might not have, or your router has a firewall that is blocking outgoing IPv6 packets. DHCP and DNS are unrelated to this. Perhaps it’s possible to disable IPv6 in your internal network completely, which might solve the problem. ---
**Author:** ![Jan\_Peeters](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan_peeters/32/86660_2.png) [@Jan\_Peeters](https://community.homey.app/u/Jan_Peeters)\ **Post date:** [June 13, 2024, 2:58pm UTC](https://community.homey.app/t/timeout-adding-devices/111351/5 "2024-06-13T14:58:26Z")
Interesting! Can’t wait to get home! ![rtaImage.jpeg](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/d/adba1a8dd7097b16db6622805db80eb6e404cfea.png) ---
**Author:** ![Jan\_Peeters](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan_peeters/32/86660_2.png) [@Jan\_Peeters](https://community.homey.app/u/Jan_Peeters)\ **Post date:** [June 16, 2024, 6:00pm UTC](https://community.homey.app/t/timeout-adding-devices/111351/6 "2024-06-16T18:00:27Z")
Thank you for your reply. In the end the problem was located in my provider’s modem that wasn’t functioning as a bridge anymore. Thus messing with my network addresses. Problem solved, case closed.