# Timeline not updating (app & web)

**URL:** <https://community.homey.app/t/timeline-not-updating-app-web/83120>\
**Category:** Questions & Help\
**Created:** [June 25, 2023, 6:20am UTC](https://community.homey.app/t/timeline-not-updating-app-web/83120 "2023-06-25T06:20:37Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![rthur](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rthur/32/79780_2.png) [@rthur](https://community.homey.app/u/rthur)\
**Post date:** [June 25, 2023, 6:20am UTC](https://community.homey.app/t/timeline-not-updating-app-web/83120/1 "2023-06-25T06:20:37Z")

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Hi!

New and first time user of Homey (HP23) here! My timeline stopped updating a day after I started using the Homey. Initial update to rc.110 shows, a low battery message on a Hue motion sensor shows. Me leaving and arriving also. But after a day, no more messages on the timeline, for three days now.

A simple test flow to push a msg to the timeline works. But arriving/leaving home, backup completed, and push notifications do not appear on the timeline. Settings are so that they should.

Known bug?

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [June 26, 2023, 1:41am UTC](https://community.homey.app/t/timeline-not-updating-app-web/83120/2 "2023-06-26T01:41:30Z")

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Didn’t read about this yet.  
Is the timeline still enabled for flow, presence, backups etc?

> ![Screenshot_20230626-034028_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/5/957823ac848874ec462391bb8d5949b74a3539d0.jpeg)

> ![Screenshot_20230626-034017_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/f/3f5a24c3a2b675a831035fe21fad2fdb48e9e213.jpeg)

> [@rthur](#):
>
> push notifications do not appear on the timeline

That is by design; They should appear on the phone they’re sent to

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**Author:** ![Magnil](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/magnil/32/34348_2.png) [@Magnil](https://community.homey.app/u/Magnil)\
**Post date:** [June 26, 2023, 2:42pm UTC](https://community.homey.app/t/timeline-not-updating-app-web/83120/3 "2023-06-26T14:42:14Z")

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![IMG_0930](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/3/13302416713a0381649c8634f18aa8ae37f2b86d.jpeg)

I have all my Timeline settings to “on” but only Presence changes and App updates shows on the timeline. What could be wrong? At least Backup and Flows should appear?

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [June 26, 2023, 2:50pm UTC](https://community.homey.app/t/timeline-not-updating-app-web/83120/4 "2023-06-26T14:50:12Z")

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I only know of ‘rate limit’ (with Pro 2019), which resets after 24h or by a system reboot.  
But in that case, when you test a flow it shouldn’t work, but it does:

> [@rthur](#):
>
> A simple test flow to push a msg to the timeline works

Did you inform Athom in the meantime? Already cut Homey’s power for 15 minutes?

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**Author:** ![rthur](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rthur/32/79780_2.png) [@rthur](https://community.homey.app/u/rthur)\
**Post date:** [June 26, 2023, 3:00pm UTC](https://community.homey.app/t/timeline-not-updating-app-web/83120/5 "2023-06-26T15:00:13Z")

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Thanks for the thoughts. I did inform Athom with diagnostic report and more. Will wiat and see. And thanks for clarifying re: push notifications not appearing on timeline; did not know that!

15 minutes power cut seems a lot 🙂 I may give that a try if situation remains the same.

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [June 26, 2023, 3:10pm UTC](https://community.homey.app/t/timeline-not-updating-app-web/83120/6 "2023-06-26T15:10:29Z")

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> [@rthur](#):
>
> And thanks for clarifying re: push notifications not appearing on timeline; did not know that!

Yes only timeline notifications appear on the timeline.

You _can_ however automatically send push notifications (to the owner) along with timeline notifications, when you enable it in the timeline settings:

> ![Screenshot from 2023-06-26 17-06-21](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/6/26309995be6c8ef08e4fbac4a29e0c34344c8f4a.png)

> [@rthur](#):
>
> 15 minutes power cut seems a lot

Well it’s to be absolutely sure the power dies out completely. Probably a few minutes will do the trick 😉
