# Thirdreality R3 not updating Presence Alarm **URL:** \ **Category:** Devices\ **Tags:** zigbee, flow, presence, homey-pro, homey-pro-2023\ **Created:** [July 17, 2026, 7:00pm UTC](https://community.homey.app/t/thirdreality-r3-not-updating-presence-alarm/157296 "2026-07-17T19:00:37Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Bulltipper](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bulltipper/32/168247_2.png) [@Bulltipper](https://community.homey.app/u/Bulltipper)\ **Post date:** [July 17, 2026, 7:00pm UTC](https://community.homey.app/t/thirdreality-r3-not-updating-presence-alarm/157296/1 "2026-07-17T19:00:37Z")
Hi everyone, first post in the community forum. I am setting up my Homey Pro 2023 for the first time, its been going great and super simple. I’m trying to setup a Thirdreality R3 Presence Sensor and having a weird issue. No problems adding the device or even setting up in the app/flows. BUT the presence alarm does not seem to change. Is there a time frame for how long the device checks in? I’ve waited over 13 min and the presence alarm would not change. I hope someone has some insight. I loved this sensor in my Hubitat environment, but I’m loving homey and dont wanna go back. TYiA. ---
**Author:** ![Bulltipper](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bulltipper/32/168247_2.png) [@Bulltipper](https://community.homey.app/u/Bulltipper)\ **Post date:** [July 17, 2026, 7:15pm UTC](https://community.homey.app/t/thirdreality-r3-not-updating-presence-alarm/157296/2 "2026-07-17T19:15:41Z")
Curious is this is a polling frequency issue, I just unplugged it and its still showing online in the app… Just adding to my confusion. lol ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [July 17, 2026, 7:34pm UTC](https://community.homey.app/t/thirdreality-r3-not-updating-presence-alarm/157296/3 "2026-07-17T19:34:13Z")
Welcome! Which app version? Which protocol (like, zigbee)? Issue seems to be reported 3 mo ago: > > > I have dozens of ThirdReality products throughout my home. Great products and va…lue! About a month ago, I purchased the R3 Presence Sensor (Zigbee version, connected via Homey Pro 2026). The product works well and does exactly what I need for the area it covers. Having said that, each time Homey is restarted/updated, the Presence Sensor becomes unreachable. All of my other ThirdReality sensors work fine after a Homey restart/update. To address the issue, I need to restart the Homey App for ThirdReality (https://homey.app/en-us/app/com.thirdreality.app/Third-Reality/). After the restart, the device works fine again...until the next time Homey is restarted/updated. But apparently it’s not fully solved. Please use the developers’ preferred way to report issues, in this case we should use the github link 😉 > [@Welcome to the forum!](https://community.homey.app/t/welcome-to-the-forum/31/1): > > 1. If you have questions about a community app or want to report a bug, please use the appropriate topic, the developer platform (e.g. GitHub, Bitbucket) or contact the app developer. Links can be found in the App Store, otherwise please search for an appropriate topic in the forum. > [@Bulltipper](#): > > Is there a time frame for how long the device checks in? I’ve waited over 13 min No, it should report the first values after a few seconds/minutes, except for battery levels (when using zigbee f.i.) \> these can take up to 24h to appear. > [@Bulltipper](#): > > Curious is this is a polling frequency issue Usually Homey doesn’t poll, sensors send changed values to Homey; in case something’s wrong with the connection, no event data arrives @ Homey (and there’s no error notification of any kind 🫣 ) > [@Bulltipper](#): > > I just unplugged it and its still showing online in the app For zigbee devices this is unfortunately completely normal @ Homey. It just doesn’t consider, f.i. zigbee, devices to be offline / unreachable after a certain amount of time of no data traffic ---
**Author:** ![Bulltipper](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bulltipper/32/168247_2.png) [@Bulltipper](https://community.homey.app/u/Bulltipper)\ **Post date:** [July 17, 2026, 7:45pm UTC](https://community.homey.app/t/thirdreality-r3-not-updating-presence-alarm/157296/4 "2026-07-17T19:45:29Z")
Hey @Peter_Kawa , thank you for the quick response. Homey App version: Android 10.0.0 Third Reality app version: 1.0.266 Protocol: Zigbee (but setup via the app when adding the device) I will browse that other thread, thank you again! ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [July 17, 2026, 7:47pm UTC](https://community.homey.app/t/thirdreality-r3-not-updating-presence-alarm/157296/5 "2026-07-17T19:47:50Z")
If the issue with the ThirdReality Zigbee app is not yet fixed, you can also consider getting a ThirdReality Smart Hub Gen2+ and adding it using this app: > **[ThirdReality Hub | Homey](https://homey.app/en-us/app/com.3reality.cloud/ThirdReality-Hub/)** > > Add ThirdReality devices via the hub The presence sensor is not yet supported by the app, but I can definitely add support for it. ---
**Author:** ![Bulltipper](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bulltipper/32/168247_2.png) [@Bulltipper](https://community.homey.app/u/Bulltipper)\ **Post date:** [July 17, 2026, 9:45pm UTC](https://community.homey.app/t/thirdreality-r3-not-updating-presence-alarm/157296/6 "2026-07-17T21:45:32Z")
I’m hoping to not have too many external hubs, but I do like this sensor alot lol. Thanks I’ll try it out! ---
**Author:** ![Bulltipper](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bulltipper/32/168247_2.png) [@Bulltipper](https://community.homey.app/u/Bulltipper)\ **Post date:** [July 18, 2026, 10:47pm UTC](https://community.homey.app/t/thirdreality-r3-not-updating-presence-alarm/157296/7 "2026-07-18T22:47:06Z")
Ok so what does this hub and app do for me though I’m confused? Do I add the hub to the homey app? Or do I do it with it’s own app, add the sensor to the hub in that app? How can homey pair the sensor through the hub? Sorry I’m a little confused.