# The zigbee of my homey says it is busy
**URL:** https://community.homey.app/t/the-zigbee-of-my-homey-says-it-is-busy/62180
**Category:** Questions & Help
**Tags:** app, zigbee
**Created:** [March 30, 2022, 7:41pm UTC](https://community.homey.app/t/the-zigbee-of-my-homey-says-it-is-busy/62180 "2022-03-30T19:41:50Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@Thali](https://community.homey.app/u/Thali)
#### Post date: [March 30, 2022, 7:41pm UTC](https://community.homey.app/t/the-zigbee-of-my-homey-says-it-is-busy/62180/1 "2022-03-30T19:41:50Z")
The homey doesnt work the way I want. It says the zigbee is busy. First it didn’t work… also Philip Hue didnt work. I am new and not very familiar with how this works.
---
### Author:  [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)
#### Post date: [March 31, 2022, 1:18am UTC](https://community.homey.app/t/the-zigbee-of-my-homey-says-it-is-busy/62180/2 "2022-03-31T01:18:09Z")
Please read this and provide us with some more specific info. Thanks
> [@\[Tip\] Problems with Homey?](https://community.homey.app/t/topic/35744/1):
>
> When u have problems with Homey and you are reaching out to the community members here on the forums it’s important to give as much info as u can. First of All: New Homey Family members! Since September 2021: Homey (Service / Premium), and the first “old” Homey is rebranded as Homey Pro (early 201x) Since Januari 2023:\* Homey Pro Early 2023 started to get shipped. And while using Homey with or without a Homey Bridge on many aspects CAN be the same as the Homey Pro, they differ in capabili…
---
### Author:  [@Thali](https://community.homey.app/u/Thali)
#### Post date: [March 31, 2022, 8:25am UTC](https://community.homey.app/t/the-zigbee-of-my-homey-says-it-is-busy/62180/3 "2022-03-31T08:25:51Z")
I have a Homey pro, Early 2019 it says… software version 7.3.0, yhe app 6.11.2.893. We tried reinstall, add a new homey, reset the zigbee. But nothing works
---
### Author:  [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)
#### Post date: [March 31, 2022, 3:10pm UTC](https://community.homey.app/t/the-zigbee-of-my-homey-says-it-is-busy/62180/4 "2022-03-31T15:10:35Z")
Thanks.
> [@Thali](#):
>
> also Philip Hue didnt work
Which of the 3 apps? With or without the bridge?
Can you show a screenshot of the “zigbee is busy” error?
Did you tune wifi/zigbee channels (and check your neighbours’ wifi channels too!)
- [Interference check](http://ostgardh.se/wifi_zigbee/index.html)
- [Background](https://support.metageek.com/hc/en-us/articles/203845040-ZigBee-and-WiFi-Coexistence)
- [Hints](http://wifimetrix.com/channels-1-6-11-only)
Did you report the whole issue at Athom also?
[https://support.homey.app/hc/en-us/requests/new](https://support.homey.app/hc/en-us/requests/new)