# The new Homey Pro — Ask Me Anything **URL:** \ **Category:** Official Announcements\ **Tags:** homey-pro, homey-pro-2023\ **Created:** [October 13, 2022, 12:11pm UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378 "2022-10-13T12:11:06Z")\ **Posts on this page:** 20\ **Page:** 28
**Author:** ![Jo\_San](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jo_san/32/3732_2.png) [@Jo\_San](https://community.homey.app/u/Jo_San)\ **Post date:** [March 28, 2023, 12:21pm UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/581 "2023-03-28T12:21:52Z")
If you install the test version of the (new) Brel app, you can add the 433MHz devices again without hub. ---
**Author:** ![anon78407409](https://avatars.discourse-cdn.com/v4/letter/a/e274bd/32.png) [@anon78407409](https://community.homey.app/u/anon78407409)\ **Post date:** [March 28, 2023, 12:32pm UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/582 "2023-03-28T12:32:47Z")
Interesting. I was tempted to create a new app from the old example Brel source code. Where do I find the test version? Edit Oh, lol. Just add “test” to URL. ---
**Author:** ![anon78407409](https://avatars.discourse-cdn.com/v4/letter/a/e274bd/32.png) [@anon78407409](https://community.homey.app/u/anon78407409)\ **Post date:** [March 29, 2023, 9:28am UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/583 "2023-03-29T09:28:06Z")
Seems to work fine except two of the shades not always reacting. But it’s the same with the original remote, so either an antenna issue or maybe they need to be reset. ---
**Author:** ![Martin2](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martin2/32/47946_2.png) [@Martin2](https://community.homey.app/u/Martin2)\ **Post date:** [March 30, 2023, 4:28pm UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/584 "2023-03-30T16:28:05Z")
Might not be the right place but I need some help My Homey PRO 2023 just stopped working tried everything any suggestions ? tried usb tool firmware update to stable build reset pin holding it down 30 sec plus 8 multiple power supplies and cables enthernet and wifi nothing works it spins white and the turns pulsing red ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [March 30, 2023, 4:38pm UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/586 "2023-03-30T16:38:21Z")
What happens if you do factory reset via USB? if even this do not work, you will need to contact Athom support ---
**Author:** ![Martin2](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martin2/32/47946_2.png) [@Martin2](https://community.homey.app/u/Martin2)\ **Post date:** [March 30, 2023, 4:39pm UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/587 "2023-03-30T16:39:29Z")
I tried and it says it is reset but nothing changes once I power it up without pc connection ---
**Author:** ![Arne\_Holvik](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arne_holvik/32/12817_2.png) [@Arne\_Holvik](https://community.homey.app/u/Arne_Holvik)\ **Post date:** [March 30, 2023, 4:39pm UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/588 "2023-03-30T16:39:48Z")
Just got my Homey Pro 2023, and after a check and firmware upgrade I needed to reset it with a pin into the hole at bottom to start the migration. There is no reset button, and the pin (apple iPhone pin) just reach nothing. How deep is the button, is the button missing, or is the hole misaligned (see the light coming from it but nothing else)? ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [March 30, 2023, 4:40pm UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/589 "2023-03-30T16:40:49Z")
> [@Arne\_Holvik](#): > > How deep is the button Exactly 10mm pin is required ---
**Author:** ![Martin2](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martin2/32/47946_2.png) [@Martin2](https://community.homey.app/u/Martin2)\ **Post date:** [March 30, 2023, 4:40pm UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/590 "2023-03-30T16:40:51Z")
> [@Arne\_Holvik](#): > > is the button missing, or is the hole misaligned (see the light coming from it but nothing else)? you need a longer pin it is pretty deep use a needle ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [March 30, 2023, 4:42pm UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/591 "2023-03-30T16:42:26Z")
and after reset, it’s again white → red? Anyway, if even reset do not help, then you would need to contact Athom support ☹ ---
**Author:** ![Martin2](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martin2/32/47946_2.png) [@Martin2](https://community.homey.app/u/Martin2)\ **Post date:** [March 30, 2023, 4:44pm UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/592 "2023-03-30T16:44:12Z")
it runs white for 2-4 min then pulsing red that sucks loved it otherwise but thank you for taking your time ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [March 30, 2023, 4:46pm UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/593 "2023-03-30T16:46:44Z")
and what happens if you factory reset ( via PIN, 15-20 secs) ,does it turn blue at all? ---
**Author:** ![Martin2](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martin2/32/47946_2.png) [@Martin2](https://community.homey.app/u/Martin2)\ **Post date:** [March 30, 2023, 4:47pm UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/594 "2023-03-30T16:47:20Z")
no nothing at all only white and red pulsing/static ---
**Author:** ![Arne\_Holvik](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arne_holvik/32/12817_2.png) [@Arne\_Holvik](https://community.homey.app/u/Arne_Holvik)\ **Post date:** [March 30, 2023, 4:52pm UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/596 "2023-03-30T16:52:50Z")
Pretty deep, needle was needed. Thanks, that was it. ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [March 30, 2023, 5:02pm UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/597 "2023-03-30T17:02:39Z")
…and the reset sequence goes through? > **[Resetting Homey Pro (Early 2023) to Factory Settings](https://support.homey.app/hc/en-us/articles/7261843930396)** > > Resetting Homey Pro (Early 2023) to factory settings will delete all stored data on Homey Pro, including Apps, Flows, Insights, Devices, stored Wi-Fi credentials etc. > > > > To reset Homey Pro (E... ---
**Author:** ![Martin2](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martin2/32/47946_2.png) [@Martin2](https://community.homey.app/u/Martin2)\ **Post date:** [March 30, 2023, 5:09pm UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/598 "2023-03-30T17:09:35Z")
yes did that and tried it again and now it won´t even go to red ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [March 30, 2023, 5:15pm UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/599 "2023-03-30T17:15:21Z")
last idea - you are trying it again and again, eg. you did some breaks to cooldown Homey, right? If so, I’m out of ideas, “sorry for your loss” (I know it’s a thing 🙂 ) ---
**Author:** ![Martin2](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martin2/32/47946_2.png) [@Martin2](https://community.homey.app/u/Martin2)\ **Post date:** [March 30, 2023, 5:27pm UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/600 "2023-03-30T17:27:18Z")
yes tried to leave it for a couple of hours without luck thanks for taking your time ---
**Author:** ![Borkeons](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/borkeons/32/9435_2.png) [@Borkeons](https://community.homey.app/u/Borkeons)\ **Post date:** [March 31, 2023, 3:55pm UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/601 "2023-03-31T15:55:19Z")
Same problem here. I have don’t all to reset the homey, factory reset, 30 sec reset. After that start up homey with pulsed white ring and 4 minutes later ring pulsed red. Have done this several times no luck. Send situation to homey no reply yet. All my automation stops ---
**Author:** ![Martin2](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martin2/32/47946_2.png) [@Martin2](https://community.homey.app/u/Martin2)\ **Post date:** [March 31, 2023, 4:18pm UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/602 "2023-03-31T16:18:27Z")
mine came to life after leaving it under a towel with an ice tray untop for an hour then I did a reset and manually back up but had to reset all my devices and automations [Previous page](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378.md?page=27) [Next page](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378.md?page=29)