# The new Homey Pro — Ask Me Anything **URL:** \ **Category:** Official Announcements\ **Tags:** homey-pro, homey-pro-2023\ **Created:** [October 13, 2022, 12:11pm UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378 "2022-10-13T12:11:06Z")\ **Posts on this page:** 20\ **Page:** 24
**Author:** ![nielsoet](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nielsoet/32/34829_2.png) [@nielsoet](https://community.homey.app/u/nielsoet)\ **Post date:** [March 9, 2023, 7:29am UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/500 "2023-03-09T07:29:59Z")
They’re on it! Great to hear. They’re also actively hiring new people so I guess it would only go faster after this. ---
**Author:** ![nielsoet](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nielsoet/32/34829_2.png) [@nielsoet](https://community.homey.app/u/nielsoet)\ **Post date:** [March 9, 2023, 8:51pm UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/501 "2023-03-09T20:51:39Z")
Adding to that: The new app looks great! First-batch purchasers (non-Devs) will now receive e-mails for installing the beta/early app preview. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [March 9, 2023, 11:04pm UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/502 "2023-03-09T23:04:45Z")
> [@robertklep](#): > > There is no issue tracker for users or developers to see if the issue they are running in to is already known Not quite for devs indeed, but I just found this mentioned @ Slack, there is now an issue-tracker-ish page for users; There’s also a link to the Pro 23 firmware changelog, and, _an ETHERNET connection HOWTO_ 😉 😉 [https://homey.app/en-us/wiki/hp23-early-access/](https://homey.app/en-us/wiki/hp23-early-access/) > **[Homey Pro and Homey Pro mini Changelog | Homey](https://homey.app/en-us/wiki/homey-pro-firmware-changelog/)** ---
**Author:** ![Vnet](https://avatars.discourse-cdn.com/v4/letter/v/d78d45/32.png) [@Vnet](https://community.homey.app/u/Vnet)\ **Post date:** [March 10, 2023, 7:42am UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/503 "2023-03-10T07:42:49Z")
Quite some risks they have to manage during new product rollout: new hardware,new firmware,new app. Hopefully the circuitboards are fine and no unexpected interference between the cm4/esp32 and the power regulators for instance ---
**Author:** ![nielsoet](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nielsoet/32/34829_2.png) [@nielsoet](https://community.homey.app/u/nielsoet)\ **Post date:** [March 10, 2023, 9:39am UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/504 "2023-03-10T09:39:36Z")
I think they have tested that quite a lot already. The new Homey Pro has probably been in production like1-2 year prior to we knowing. The hardware & contacts with manufacturers and chipmakers would have started WAY before we getting the device, as is testing the new Homey. I’m not to worried about interference. Long-term board issues are something else, as is software and firmware. But it would be picked carefully. Also, Firmware and Software can be fixed and the Homey has a recovery mode so I think we’ll be set. Let’s just hope they do a lot of software updates and support, as much as (new) app upport, supporting App developers and migrate all older apps that are still being used a lot. ---
**Author:** ![nielsoet](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nielsoet/32/34829_2.png) [@nielsoet](https://community.homey.app/u/nielsoet)\ **Post date:** [March 10, 2023, 3:20pm UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/505 "2023-03-10T15:20:59Z")
Just got a new email on March 10, 16:19: > Your order #47XXX has shipped. Can’t wait! Great! Expect your new Homey Pro soon, people! ---
**Author:** ![Chris\_nl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chris_nl/32/27194_2.png) [@Chris\_nl](https://community.homey.app/u/Chris_nl)\ **Post date:** [March 10, 2023, 3:32pm UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/506 "2023-03-10T15:32:54Z")
Just received mine today 🥳 ![homey2023](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/b/bb028133ba71b966b042c3be472e8d1737808145.jpeg) ![homey20232](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/5/058cbadb1c34c3bce5fed87d560702352c808a2b.jpeg) Restoring a backup from the old one doesn’t seem to work yet, so hopefully, that will be added soon. (you can restore, but it won’t connect to devices without reconnecting, and seems to have issues with apps, although they seem to be installed, they are not) ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [March 10, 2023, 3:36pm UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/507 "2023-03-10T15:36:47Z")
You mean from Cloud backup or not at all? ---
**Author:** ![Chris\_nl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chris_nl/32/27194_2.png) [@Chris\_nl](https://community.homey.app/u/Chris_nl)\ **Post date:** [March 10, 2023, 3:40pm UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/508 "2023-03-10T15:40:31Z")
restore was from a Homey pro (v2019) to a Homey pro 2023 . It shows all devices, just not connected, but also you see apps under the app section of the app, but as soon as you change something you see an error message. Also in storage it doesn’t show any space taken for the apps install, so maybe that also explains why devices aren’t connected, and it’s just a minor bug. Received the Homey Pro about an hour ago, so this is just a first test, will do some more testing tonight. And it was announced they are still working on restoring backups from older versions, so didn’t really expect it to be flawless, pretty sure it will be fixed soon. ---
**Author:** ![DaneedeKruyff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daneedekruyff/32/964_2.png) [@DaneedeKruyff](https://community.homey.app/u/DaneedeKruyff)\ **Post date:** [March 10, 2023, 3:44pm UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/509 "2023-03-10T15:44:24Z")
Give it some time, it could be the apps are queued to be downloaded. ---
**Author:** ![Chris\_nl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chris_nl/32/27194_2.png) [@Chris\_nl](https://community.homey.app/u/Chris_nl)\ **Post date:** [March 10, 2023, 3:47pm UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/510 "2023-03-10T15:47:04Z")
Yeah, thought that might be it, but 0 network traffic yet, just reset the Homey 2023 and will try again tonight to see what happens. UPDATE After resetting and restoring a backups, now it’s downloading all apps instantly and some devices already work (other apps still downloading) Update2: Zigbee devices restored from a backup don’t seem to be working yet, will still test a bit more. Also not all apps (even compatible ones) will be installed from the backup, but after manually installing them everything works fine ---
**Author:** ![Marcel\_Visser](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcel_visser/32/66024_2.png) [@Marcel\_Visser](https://community.homey.app/u/Marcel_Visser)\ **Post date:** [March 10, 2023, 5:00pm UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/511 "2023-03-10T17:00:01Z")
The new beta app is still very slow and randomly crashing on my Galaxy S21 connected to an old Homey, 2018 model. New Homey is on its way but I was hoping that it was also working better and faster on earlier models. ---
**Author:** ![Henk\_Renting](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_renting/32/87634_2.png) [@Henk\_Renting](https://community.homey.app/u/Henk_Renting)\ **Post date:** [March 10, 2023, 6:05pm UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/512 "2023-03-10T18:05:20Z")
> [@Marcel\_Visser](#): > > The new beta app is still very slow and randomly crashing on my Galaxy S21 My older Homey is working fine on my S21(+), just an manual backup gives an error. > [@Chris\_nl](#): > > Zigbee devices restored from a backup don’t seem to be working yet It was announces that Zigbee devices would need to be re-paired after restoring a backup on the new HP23. Or do you mean something else? ---
**Author:** ![Undertaker](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/undertaker/32/53278_2.png) [@Undertaker](https://community.homey.app/u/Undertaker)\ **Post date:** [March 10, 2023, 6:11pm UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/513 "2023-03-10T18:11:36Z")
I have just removed the beta app from my devices. Permanent crashes, very slow, the widgets only work partially and the variables are no longer displayed. The app is simply not usable. I will try it again in a few weeks. ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [March 10, 2023, 6:21pm UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/514 "2023-03-10T18:21:03Z")
> [@Chris\_nl](#): > > restore was from a Homey pro (v2019) to a Homey pro 2023 . So there is a restore option without having purchased Cloud backups? I’m asking because currently Cloud backups do not work for me (insufficient space…) > [@Undertaker](#): > > Permanent crashes, very slow, the widgets only work +1, quite a disappointment 😞 ---
**Author:** ![Chris\_nl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chris_nl/32/27194_2.png) [@Chris\_nl](https://community.homey.app/u/Chris_nl)\ **Post date:** [March 10, 2023, 6:22pm UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/515 "2023-03-10T18:22:52Z")
I used cloud backups, not sure if there is any other option ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [March 10, 2023, 6:27pm UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/516 "2023-03-10T18:27:24Z")
> [@Sharkys](#): > > I’m asking because currently Cloud backups do not work for me (insufficient space…) No you need a successfull Cloud Backup! > [@Chris\_nl](#): > > I used cloud backups, not sure if there is any other option The other option is rebuild from scratch… > edit: clarified ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [March 10, 2023, 6:30pm UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/517 "2023-03-10T18:30:04Z")
> [@Dijker](#): > > No you need a correct Cloud Backup! ? There is some other Cloud backup solution? Or you mean I need successfull backup ---
**Author:** ![Marcel\_Visser](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcel_visser/32/66024_2.png) [@Marcel\_Visser](https://community.homey.app/u/Marcel_Visser)\ **Post date:** [March 10, 2023, 7:18pm UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/518 "2023-03-10T19:18:34Z")
So, I’m not the only one… Same experience here. However, variables are displayed on my app… So, what are you missing exactly? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [March 10, 2023, 9:28pm UTC](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378/519 "2023-03-10T21:28:12Z")
No, you just > [@Sharkys](#): > > need successfull backup Find them here: > **[Mijn back-ups | Homey](https://homey.app/nl-nl/account/backups/)** > > Al je Homey back-ups op één plek. [Previous page](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378.md?page=23) [Next page](https://community.homey.app/t/the-new-homey-pro-ask-me-anything/70378.md?page=25)