# The gateway has been in a single blue light state and cannot be used

**URL:** <https://community.homey.app/t/the-gateway-has-been-in-a-single-blue-light-state-and-cannot-be-used/49104>\
**Category:** Questions & Help\
**Tags:** app, official\
**Created:** [July 5, 2021, 1:04am UTC](https://community.homey.app/t/the-gateway-has-been-in-a-single-blue-light-state-and-cannot-be-used/49104 "2021-07-05T01:04:25Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Kim](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kim/32/38714_2.png) [@Kim](https://community.homey.app/u/Kim)\
**Post date:** [July 5, 2021, 1:04am UTC](https://community.homey.app/t/the-gateway-has-been-in-a-single-blue-light-state-and-cannot-be-used/49104/1 "2021-07-05T01:04:25Z")

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The gateway has been in a single blue light state and cannot be used，

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/2/02873cf09ffabab00281749025e28e3be041c495.jpeg)

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [July 5, 2021, 5:53am UTC](https://community.homey.app/t/the-gateway-has-been-in-a-single-blue-light-state-and-cannot-be-used/49104/2 "2021-07-05T05:53:37Z")

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Did you pull the plug on it for a few minutes?

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [July 5, 2021, 10:30am UTC](https://community.homey.app/t/the-gateway-has-been-in-a-single-blue-light-state-and-cannot-be-used/49104/3 "2021-07-05T10:30:11Z")

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It is downloading something according to:

> **[How to interpret the feedback from Homey's LED ring](https://support.athom.com/hc/en-us/articles/360009618514-How-to-interpret-the-feedback-from-Homey-s-LED-ring)**
>
> The LED ring is one of the most distinguishable parts of Homey. Of course it is shiny and beautiful, but it also provides valuable feedback if you interpret it correctly. Read on for information on...

But that should take a few mins and Homey should be available still.

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<div class="post-metadata">

**Author:** ![Kim](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kim/32/38714_2.png) [@Kim](https://community.homey.app/u/Kim)\
**Post date:** [July 6, 2021, 4:31am UTC](https://community.homey.app/t/the-gateway-has-been-in-a-single-blue-light-state-and-cannot-be-used/49104/4 "2021-07-06T04:31:21Z")

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I tried to power off again for an hour, but it still keeps the previous state

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**Author:** ![Kim](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kim/32/38714_2.png) [@Kim](https://community.homey.app/u/Kim)\
**Post date:** [July 6, 2021, 4:36am UTC](https://community.homey.app/t/the-gateway-has-been-in-a-single-blue-light-state-and-cannot-be-used/49104/5 "2021-07-06T04:36:33Z")

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Is there a way to restore factory settings

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [July 6, 2021, 5:07am UTC](https://community.homey.app/t/the-gateway-has-been-in-a-single-blue-light-state-and-cannot-be-used/49104/6 "2021-07-06T05:07:42Z")

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> **[How to factory reset Homey](https://support.athom.com/hc/en-us/articles/360024602314-How-to-factory-reset-Homey)**
>
> Sometimes you want to fully reset Homey and wipe all information stored on Homey. This article will explain how to do a full factory reset.
> 1. Power on Homey
> Make sure Homey is powered on in uprigh...