# The custom icon that wouldn't show on the web app

**URL:** <https://community.homey.app/t/the-custom-icon-that-wouldnt-show-on-the-web-app/60782>\
**Category:** Questions & Help\
**Tags:** app, devices, webapp, homey-pro, homey-bridge\
**Created:** [February 21, 2022, 5:00am UTC](https://community.homey.app/t/the-custom-icon-that-wouldnt-show-on-the-web-app/60782 "2022-02-21T05:00:32Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [February 21, 2022, 5:00am UTC](https://community.homey.app/t/the-custom-icon-that-wouldnt-show-on-the-web-app/60782/1 "2022-02-21T05:00:32Z")

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Hi Homey guys and girls,

This is about “The custom\*\*\* icon that wouldn’t show on the web app.”  
Completely suddenly I noticed one of my subwoofer devices showed no custom icon @ the web app my.homey.app  
So I tried to swap it with a few other custom icons (not all of 'em) and they just showed like they’re supposed to…  
I tested with Homey Cloud and Homey Pro, same results.  
Anyone can confirm this?  
(Athom has been notified)

- Mobile app

> ![Mobiele_app](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/a/dad5ddc5dfae968d33e2d11097ea5cbc8f56dac6.jpeg)

- Web app (also no icon in night mode)

> ![web_app](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/a/5a49f162e70933daa43be6aa253fcc60bbbded74.jpeg)

`Android10 Homey app v6.11.1.884 (beta)`  
`HomeyPro v7.3.0-rc6`

\*\*\*] With custom icons I mean the additional icons you can select at a device settings page:

 ![Screenshot_20220221-060446_QuickPic](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/f/9fede0a344ccd6dbe8255815c76004d94c114ab8.jpeg)

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**Author:** ![Rob\_Veenis](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rob_veenis/32/30144_2.png) [@Rob\_Veenis](https://community.homey.app/u/Rob_Veenis)\
**Post date:** [February 21, 2022, 7:39am UTC](https://community.homey.app/t/the-custom-icon-that-wouldnt-show-on-the-web-app/60782/2 "2022-02-21T07:39:16Z")

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Hi Peter,

I tried and have the same result with Homey pro  
In the app I see the subwoofer pictogram and in my homey not

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**Author:** ![woto](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/woto/32/33967_2.png) [@woto](https://community.homey.app/u/woto)\
**Post date:** [February 21, 2022, 12:48pm UTC](https://community.homey.app/t/the-custom-icon-that-wouldnt-show-on-the-web-app/60782/3 "2022-02-21T12:48:42Z")

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Had a look - only the Subwoofer Glif not showing in the Web app - tried the others and they all seem fine

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [February 21, 2022, 7:04pm UTC](https://community.homey.app/t/the-custom-icon-that-wouldnt-show-on-the-web-app/60782/4 "2022-02-21T19:04:16Z")

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Thanks for checking, @woto  
I got a reply from support yesterday:

 ![Screenshot from 2022-02-21 20-00-51](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/e/5e23719ffba3bf25ea007ce52e3857a7344da999.png)