# The access token was not found

**URL:** <https://community.homey.app/t/the-access-token-was-not-found/2001>\
**Category:** Questions & Help\
**Created:** [September 22, 2018, 6:17pm UTC](https://community.homey.app/t/the-access-token-was-not-found/2001 "2018-09-22T18:17:15Z")\
**Posts on this page:** 1\
**Showing post:** 19

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**Author:** ![DoctorBazinga](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/doctorbazinga/32/39686_2.png) [@DoctorBazinga](https://community.homey.app/u/DoctorBazinga)\
**Post date:** [February 1, 2024, 4:48pm UTC](https://community.homey.app/t/the-access-token-was-not-found/2001/19 "2024-02-01T16:48:25Z")

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> [@Cannot Activate a New Homey Pro (Early 2023) in first time install](https://community.homey.app/t/cannot-activate-a-new-homey-pro-early-2023-in-first-time-install/99766/5):
>
> Hey Thank you for the quick response. I actually thought about that; and connected to a t-mobile hotspot - with ample signal; and it still didn’t work. No firewall - or any special configuration It acted like it was going to work; did a firmware upgrade and just sat there for over an hour Would it just be quicker to order another one and send this back? Thanks

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