# The access token was not found **URL:** \ **Category:** Questions & Help\ **Created:** [September 22, 2018, 6:17pm UTC](https://community.homey.app/t/the-access-token-was-not-found/2001 "2018-09-22T18:17:15Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![Roald\_Kooij](https://avatars.discourse-cdn.com/v4/letter/r/858c86/32.png) [@Roald\_Kooij](https://community.homey.app/u/Roald_Kooij)\ **Post date:** [September 22, 2018, 6:17pm UTC](https://community.homey.app/t/the-access-token-was-not-found/2001/1 "2018-09-22T18:17:15Z")
Hi, I.ve bought a homey today. Running setup i got an error after connection tot wifi was succesfull. The firmware server was “degraded” (athom status). That server is fine now and i seem to get one step further but now it reports “The access token was not found” on the page searching for firmware. What is going wrong?? grtz, Roald ---
**Author:** ![Sikko](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sikko/32/941_2.png) [@Sikko](https://community.homey.app/u/Sikko)\ **Post date:** [September 22, 2018, 7:35pm UTC](https://community.homey.app/t/the-access-token-was-not-found/2001/2 "2018-09-22T19:35:34Z")
Me to, bought today. The access token was not found ---
**Author:** ![Michael\_R](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michael_r/32/12885_2.png) [@Michael\_R](https://community.homey.app/u/Michael_R)\ **Post date:** [September 22, 2018, 7:38pm UTC](https://community.homey.app/t/the-access-token-was-not-found/2001/3 "2018-09-22T19:38:01Z")
Same Here. Received my new Homey today “butThe access token was not found” and looks like he’s looking for updates(for hours now) ---
**Author:** ![TedTolboom](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tedtolboom/32/12081_2.png) [@TedTolboom](https://community.homey.app/u/TedTolboom)\ **Post date:** [September 22, 2018, 8:07pm UTC](https://community.homey.app/t/the-access-token-was-not-found/2001/4 "2018-09-22T20:07:42Z")
There are some more reports on a issue with logging into the cloud connection; which could explain the “Access token was not found” error… The Athom team has been informed. Hopefully it is fixed soon. ---
**Author:** ![TedTolboom](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tedtolboom/32/12081_2.png) [@TedTolboom](https://community.homey.app/u/TedTolboom)\ **Post date:** [September 22, 2018, 8:38pm UTC](https://community.homey.app/t/the-access-token-was-not-found/2001/5 "2018-09-22T20:38:03Z")
Experts are looking into it at this moment. ---
**Author:** ![TedTolboom](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tedtolboom/32/12081_2.png) [@TedTolboom](https://community.homey.app/u/TedTolboom)\ **Post date:** [September 22, 2018, 9:02pm UTC](https://community.homey.app/t/the-access-token-was-not-found/2001/6 "2018-09-22T21:02:38Z")
> There was a failed node in our main cluster, which caused irregular and occasional problems. The node failed to trigger automatic replacement because it was very slow but still functional. It has been replaced and the problems should be resolved now. ---
**Author:** ![Sikko](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sikko/32/941_2.png) [@Sikko](https://community.homey.app/u/Sikko)\ **Post date:** [September 22, 2018, 9:12pm UTC](https://community.homey.app/t/the-access-token-was-not-found/2001/7 "2018-09-22T21:12:29Z")
Thanks! Now it working ---
**Author:** ![Roald\_Kooij](https://avatars.discourse-cdn.com/v4/letter/r/858c86/32.png) [@Roald\_Kooij](https://community.homey.app/u/Roald_Kooij)\ **Post date:** [September 23, 2018, 8:19am UTC](https://community.homey.app/t/the-access-token-was-not-found/2001/8 "2018-09-23T08:19:18Z")
Thanks! its working now ---
**Author:** ![TedTolboom](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tedtolboom/32/12081_2.png) [@TedTolboom](https://community.homey.app/u/TedTolboom)\ **Post date:** [September 23, 2018, 8:23am UTC](https://community.homey.app/t/the-access-token-was-not-found/2001/9 "2018-09-23T08:23:20Z")
Thanks for confirming it is working again… Enjoy your first Sunday with Homey 😉 ---
**Author:** ![Evolative](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/evolative/32/9454_2.png) [@Evolative](https://community.homey.app/u/Evolative)\ **Post date:** [September 23, 2018, 1:36pm UTC](https://community.homey.app/t/the-access-token-was-not-found/2001/10 "2018-09-23T13:36:11Z")
Is this problem related? I am pretty sure I had Homey work with Google Assistant earlier but it seems to have stopped working recently. ![Google-Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/2X/d/d6500abc29156cc0765b29f3f4c42b4339762442.jpeg) ---
**Author:** ![Evolative](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/evolative/32/9454_2.png) [@Evolative](https://community.homey.app/u/Evolative)\ **Post date:** [September 23, 2018, 1:57pm UTC](https://community.homey.app/t/the-access-token-was-not-found/2001/11 "2018-09-23T13:57:10Z")
I just visited Googe support and there are at least 12 people experiencing the same problem but no answer yet. 😞 ---
**Author:** ![Michael\_R](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michael_r/32/12885_2.png) [@Michael\_R](https://community.homey.app/u/Michael_R)\ **Post date:** [September 23, 2018, 3:36pm UTC](https://community.homey.app/t/the-access-token-was-not-found/2001/12 "2018-09-23T15:36:28Z")
thanks it’s working ---
**Author:** ![Ludwig](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ludwig/32/95401_2.png) [@Ludwig](https://community.homey.app/u/Ludwig)\ **Post date:** [December 22, 2023, 12:59pm UTC](https://community.homey.app/t/the-access-token-was-not-found/2001/13 "2023-12-22T12:59:55Z")
Hi, I have the same problem… How to solve it? Thanks in advance ---
**Author:** ![Rob\_Art\_76](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rob_art_76/32/91516_2.png) [@Rob\_Art\_76](https://community.homey.app/u/Rob_Art_76)\ **Post date:** [December 25, 2023, 4:38pm UTC](https://community.homey.app/t/the-access-token-was-not-found/2001/14 "2023-12-25T16:38:25Z")
Hello, I have also the same problem whit my new Homy Pro 2023. How to solve it? Thanks in advance ![IMG_2769](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/2/522f7fa32d19f5ec393689b3f48b2c8fb694a5db.jpeg) ---
**Author:** ![gilesmitchell](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gilesmitchell/32/81500_2.png) [@gilesmitchell](https://community.homey.app/u/gilesmitchell)\ **Post date:** [December 26, 2023, 10:42am UTC](https://community.homey.app/t/the-access-token-was-not-found/2001/15 "2023-12-26T10:42:42Z")
Hi Rob, did you get this solved? Having the same issue here in Norway at a mates house with his new Pro also… Be great if you could let us know how you solved it (if you did) please. ---
**Author:** ![Rob\_Art\_76](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rob_art_76/32/91516_2.png) [@Rob\_Art\_76](https://community.homey.app/u/Rob_Art_76)\ **Post date:** [December 26, 2023, 2:46pm UTC](https://community.homey.app/t/the-access-token-was-not-found/2001/16 "2023-12-26T14:46:19Z")
Hello Mitchell, The problem has now been solved for me, the following is what I did; - Installing (via my iPhone) didn’t go well for me and I had 2 Homey Pro’s in my account (whereas there should only be 1), deleted everything and I kept having the same error code. - Then I started the installation again with my iPad and everything went well. in my case I had to install via a (cloud) backup, that too eventually went well. Hopefully it works the same for you via installing whit another device. ---
**Author:** ![Mitch\_Pike](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mitch_pike/32/79653_2.png) [@Mitch\_Pike](https://community.homey.app/u/Mitch_Pike)\ **Post date:** [December 27, 2023, 3:19pm UTC](https://community.homey.app/t/the-access-token-was-not-found/2001/17 "2023-12-27T15:19:30Z")
Hi Robert. Thanks alot for the reply. I found out the same last night as well. Using an Android device it was simple to set up with no error messages. Weird that the problem was linked to iphones. But good to have it up and running now ! ---
**Author:** ![DoctorBazinga](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/doctorbazinga/32/39686_2.png) [@DoctorBazinga](https://community.homey.app/u/DoctorBazinga)\ **Post date:** [February 1, 2024, 4:47pm UTC](https://community.homey.app/t/the-access-token-was-not-found/2001/18 "2024-02-01T16:47:59Z")
I Had the same problem yesterday and athom support helped me to solve it 🙂 logout from and deinstall/remove the Homey app from your device. Restart the device. Install the app again on your device again. Login in the app again. and start the + add device option… (worked for me !) Support said that the login token for your app/device was lost/timed-out and could cause the problem. ---
**Author:** ![DoctorBazinga](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/doctorbazinga/32/39686_2.png) [@DoctorBazinga](https://community.homey.app/u/DoctorBazinga)\ **Post date:** [February 1, 2024, 4:48pm UTC](https://community.homey.app/t/the-access-token-was-not-found/2001/19 "2024-02-01T16:48:25Z")
> [@Cannot Activate a New Homey Pro (Early 2023) in first time install](https://community.homey.app/t/cannot-activate-a-new-homey-pro-early-2023-in-first-time-install/99766/5): > > Hey Thank you for the quick response. I actually thought about that; and connected to a t-mobile hotspot - with ample signal; and it still didn’t work. No firewall - or any special configuration It acted like it was going to work; did a firmware upgrade and just sat there for over an hour Would it just be quicker to order another one and send this back? Thanks