# Tech support with Homey Pro? **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [December 21, 2023, 4:19pm UTC](https://community.homey.app/t/tech-support-with-homey-pro/98569 "2023-12-21T16:19:18Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![Latin105fm](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/latin105fm/32/12583_2.png) [@Latin105fm](https://community.homey.app/u/Latin105fm)\ **Post date:** [December 21, 2023, 4:19pm UTC](https://community.homey.app/t/tech-support-with-homey-pro/98569/1 "2023-12-21T16:19:18Z")
Hi there everyone. I’m looking to buy a Homey Pro but worried there’s no tech support. If I get stuck, what does one do? Thanks ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [December 21, 2023, 4:26pm UTC](https://community.homey.app/t/tech-support-with-homey-pro/98569/2 "2023-12-21T16:26:39Z")
Welcome back, already 4 yrs community member… You probably know this awesome community … And for defects and basic support for Homey and Athom apps you have [Support | Homey](https://homey.app/support/) So what do think you miss for type of support? ---
**Author:** ![Darrell\_Etherington](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/darrell_etherington/32/91616_2.png) [@Darrell\_Etherington](https://community.homey.app/u/Darrell_Etherington)\ **Post date:** [December 22, 2023, 10:32am UTC](https://community.homey.app/t/tech-support-with-homey-pro/98569/3 "2023-12-22T10:32:45Z")
Homey have support, it does take a few days as they are very busy but they do support you very well and you have a great community of support people on the forum, you will be able to find help if you need it. Darrell ---
**Author:** ![Michael\_Fritzsche](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michael_fritzsche/32/96689_2.png) [@Michael\_Fritzsche](https://community.homey.app/u/Michael_Fritzsche)\ **Post date:** [January 4, 2024, 9:41am UTC](https://community.homey.app/t/tech-support-with-homey-pro/98569/4 "2024-01-04T09:41:33Z")
I recently bought my Homey Pro and i somehow regret, because of the lack of support. The community did not really help with my current issues and with every ticket i get a response, that it can take up to 2 weeks! I would also use a payed hotline, just to get things done, but this is a test for patience here… ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 4, 2024, 10:09am UTC](https://community.homey.app/t/tech-support-with-homey-pro/98569/5 "2024-01-04T10:09:54Z")
> [@Michael\_Fritzsche](#): > > The community did not really help with my current issues You posted a question about Harmony hubs 11 hours ago, and opened a Github issue 9 hours ago, and you’re stating “lack of support” already? FWIW, your issue is with a community app, so Athom’s support will just refer you back to the app developer since they have nothing to do with it. ---
**Author:** ![Michael\_Fritzsche](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michael_fritzsche/32/96689_2.png) [@Michael\_Fritzsche](https://community.homey.app/u/Michael_Fritzsche)\ **Post date:** [January 4, 2024, 12:14pm UTC](https://community.homey.app/t/tech-support-with-homey-pro/98569/6 "2024-01-04T12:14:34Z")
I would prefer phone support over waiting… its just frustrating. They sell the device as „the most advanced“ and there are more issues than my old devolo home control has, althoug they stopped development 3 years ago. I simply expected a wider compatibility then with my old device. Compatibility wise z-wave is crap… there is no real standard, no one has a full support. Announcing, that a ticket will take 2 weeks is the worst 1st impression you can give to new customers. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 4, 2024, 12:18pm UTC](https://community.homey.app/t/tech-support-with-homey-pro/98569/7 "2024-01-04T12:18:07Z")
> [@Michael\_Fritzsche](#): > > I would prefer phone support over waiting Again, Athom has nothing to do with the app that you’re having issues with, so they won’t be able to help you anyway. ---
**Author:** ![Michael\_Fritzsche](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michael_fritzsche/32/96689_2.png) [@Michael\_Fritzsche](https://community.homey.app/u/Michael_Fritzsche)\ **Post date:** [January 4, 2024, 12:43pm UTC](https://community.homey.app/t/tech-support-with-homey-pro/98569/8 "2024-01-04T12:43:23Z")
Thats not the Most important issue. My most important issue are the missing devolo smoke detectors. The devolo integration is from Athom… i have 15 of them, so there is no way to replace them. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 4, 2024, 12:49pm UTC](https://community.homey.app/t/tech-support-with-homey-pro/98569/9 "2024-01-04T12:49:18Z")
The Devolo app for Homey hasn’t been updated for 2 years, so I think it’s safe to assume that you will not be seeing support for your smoke detectors any time soon 🤷🏼‍♂️ However, it fits with Athom’s desire to move away from app development towards letting the device manufacturers create their own brand app. So you could also ask Devolo to start supporting Homey. ---
**Author:** ![Michael\_Fritzsche](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michael_fritzsche/32/96689_2.png) [@Michael\_Fritzsche](https://community.homey.app/u/Michael_Fritzsche)\ **Post date:** [January 4, 2024, 1:03pm UTC](https://community.homey.app/t/tech-support-with-homey-pro/98569/10 "2024-01-04T13:03:10Z")
Devolo definitely won’t! The devices are running fine and will be as long as the service is up and this will be the case for the next couple of years until they really need to be replaced. These smoke detectors are not genuine Devolo, they are also sold identical from other vendors, but none can be found. At least i found the Devolo siren from one of those resellers. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 4, 2024, 1:11pm UTC](https://community.homey.app/t/tech-support-with-homey-pro/98569/11 "2024-01-04T13:11:46Z")
As with any type of home automation platform: _check if it supports your devices_ before you commit. ---
**Author:** ![Michael\_Fritzsche](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michael_fritzsche/32/96689_2.png) [@Michael\_Fritzsche](https://community.homey.app/u/Michael_Fritzsche)\ **Post date:** [January 4, 2024, 1:18pm UTC](https://community.homey.app/t/tech-support-with-homey-pro/98569/12 "2024-01-04T13:18:38Z")
How? I asked in some facebook groups and since Homey does not offer support at all, there is also no presales support! How should it work? The only way to figure out is with a actual device. Btw. I did not expect the „most advanced“ system would not be able to handle some smoke detectors which are widely spread and not from some minor vendor. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 4, 2024, 2:14pm UTC](https://community.homey.app/t/tech-support-with-homey-pro/98569/13 "2024-01-04T14:14:53Z")
> [@Michael\_Fritzsche](#): > > How? I asked in some facebook groups and since Homey does not offer support at all, there is also no presales support! How should it work? The only way to figure out is with a actual device. There are many related posts about this on the forum, including answers. TL;DR: check the app store. The Devolo app page doesn’t show smoke detectors, for example. > [@](#): > > Btw. I did not expect the „most advanced“ system would not be able to handle some smoke detectors which are widely spread and not from some minor vendor. That’s what everyone says about their unsupported device 🤷🏼‍♂️ To make your life easier in the future: don’t assume that something is supported, research and verify first. ---
**Author:** ![Darrell\_Etherington](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/darrell_etherington/32/91616_2.png) [@Darrell\_Etherington](https://community.homey.app/u/Darrell_Etherington)\ **Post date:** [February 16, 2024, 2:26pm UTC](https://community.homey.app/t/tech-support-with-homey-pro/98569/14 "2024-02-16T14:26:37Z")
Michael As Robert suggests, check App Store here ([Apps for Homey Pro](https://homey.app/en-gb/apps/homey-pro/)) first is the best option as you will see what is and isn’t suported (both officially and via the community). Your other option might be to link via IFTTT if the detectors are supported via IFTTT? then use this in Homey Pro flow - just a thought. Darrell ---
**Author:** ![Darrell\_Etherington](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/darrell_etherington/32/91616_2.png) [@Darrell\_Etherington](https://community.homey.app/u/Darrell_Etherington)\ **Post date:** [February 16, 2024, 4:15pm UTC](https://community.homey.app/t/tech-support-with-homey-pro/98569/15 "2024-02-16T16:15:58Z")
Michael Just to add, I understand your frustration that everything is not there and not 100% but it is a fairly new product and lots of work going on. To give you and example, I’ve just added the new SwitchBot K10+Vacuum to my collection of Smart Home devices and its very new so nothing was supported but reached out to Adrian Rockall (the developer) 2 weeks ago and this morning he contacted me, added full support for the devices after a couple of questions to help him with logs/device ID’s etc. and now, this afternoon, it is pretty much all supported and working in the test version. So patience as well as choice of product is key but support is out there for many products. Donating a device to developers or making a donation towards development also helps and is well received by the development community and encourages further work on the Apps. Darrell ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [February 16, 2024, 4:23pm UTC](https://community.homey.app/t/tech-support-with-homey-pro/98569/16 "2024-02-16T16:23:04Z")
Great to see the addiction of so many community members, Special for the user that is already 4 years here, ![Screenshot_20240216_171614_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/3/d38a251071048097c442f9c14db7cb5bc3edc83c.jpeg) But didn’t show up after posting this question almost 2 months ago. 😟