# Tado-x via matter or homey/bridge

**URL:** <https://community.homey.app/t/tado-x-via-matter-or-homey-bridge/119575>\
**Category:** Devices\
**Tags:** tado\
**Created:** [November 2, 2024, 1:44pm UTC](https://community.homey.app/t/tado-x-via-matter-or-homey-bridge/119575 "2024-11-02T13:44:12Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [November 5, 2024, 5:09pm UTC](https://community.homey.app/t/tado-x-via-matter-or-homey-bridge/119575/4 "2024-11-05T17:09:42Z")

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This points to an internal Homey error (see [this thread](https://community.homey.app/t/some-matter-thread-devices-unreachable-matter-error-0x00ac/102373)).

You have to contact Athom: [https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request](https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request)

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_[View the full topic](https://community.homey.app/t/tado-x-via-matter-or-homey-bridge/119575)._