# Tado X is already present in Homey, but not visible **URL:** \ **Category:** Devices\ **Created:** [November 25, 2024, 11:14am UTC](https://community.homey.app/t/tado-x-is-already-present-in-homey-but-not-visible/121595 "2024-11-25T11:14:09Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Gertjan\_Hendriks](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gertjan_hendriks/32/11183_2.png) [@Gertjan\_Hendriks](https://community.homey.app/u/Gertjan_Hendriks)\ **Post date:** [November 25, 2024, 11:14am UTC](https://community.homey.app/t/tado-x-is-already-present-in-homey-but-not-visible/121595/1 "2024-11-25T11:14:09Z")
I am trying to pair the Tado X Thermostat with Homey. However, Homey indicates during the pairing process that the device is already added. This is not the case, as I cannot find the device. The Tado X Thermostat is working fine in both the Tado app and the Apple Home app. The Tado X is connected to the Tado X Bridge. Who knows what I need to do to get the Tado X paired with Homey? ---
**Author:** ![Rob\_Weteling](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rob_weteling/32/121861_2.png) [@Rob\_Weteling](https://community.homey.app/u/Rob_Weteling)\ **Post date:** [December 16, 2024, 8:55pm UTC](https://community.homey.app/t/tado-x-is-already-present-in-homey-but-not-visible/121595/2 "2024-12-16T20:55:15Z")
I had it paired to homey (and Tado X bridge), then after a few days my homey had some connectivity issues (offline). When back online, it didn’t show the actual status. As I couldn’t resolve it, I tried to delete and reconnect. But now I have the same issue: it indicates the device is already added. I’m at the point of a factory reset of the homey. But then in doubt if I should first create a backup (as restoring it might cause the issue to re-occur)… I hope someone knows how to look into homey to check the paired devices and properly remove it. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 17, 2024, 1:03am UTC](https://community.homey.app/t/tado-x-is-already-present-in-homey-but-not-visible/121595/3 "2024-12-17T01:03:06Z")
See if you can find them in here: [https://tools.developer.homey.app/tools/devices](https://tools.developer.homey.app/tools/devices) When you do, use the bin icon at the right-hand side to delete them. ---
**Author:** ![Rob\_Weteling](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rob_weteling/32/121861_2.png) [@Rob\_Weteling](https://community.homey.app/u/Rob_Weteling)\ **Post date:** [December 18, 2024, 5:29am UTC](https://community.homey.app/t/tado-x-is-already-present-in-homey-but-not-visible/121595/4 "2024-12-18T05:29:05Z")
Unfortunately it is not visible there. ---
**Author:** ![Rob\_Weteling](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rob_weteling/32/121861_2.png) [@Rob\_Weteling](https://community.homey.app/u/Rob_Weteling)\ **Post date:** [December 18, 2024, 5:39am UTC](https://community.homey.app/t/tado-x-is-already-present-in-homey-but-not-visible/121595/5 "2024-12-18T05:39:25Z")
And to add, I checked if I can connect the device. I still can’t. When using the either Homey app or web, using Tado app or Matter directly, doesn’t matter. Only difference is, that when trying to connect it via Homey app → connect Matter → use Android, it does seem to pair (according to Android) but as soon as it re-opens Homey it says ‘already connected’. ---
**Author:** ![Gertjan\_Hendriks](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gertjan_hendriks/32/11183_2.png) [@Gertjan\_Hendriks](https://community.homey.app/u/Gertjan_Hendriks)\ **Post date:** [December 18, 2024, 8:19pm UTC](https://community.homey.app/t/tado-x-is-already-present-in-homey-but-not-visible/121595/6 "2024-12-18T20:19:59Z")
tadoZones works for me ---
**Author:** ![Rob\_Weteling](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rob_weteling/32/121861_2.png) [@Rob\_Weteling](https://community.homey.app/u/Rob_Weteling)\ **Post date:** [December 23, 2024, 1:32pm UTC](https://community.homey.app/t/tado-x-is-already-present-in-homey-but-not-visible/121595/7 "2024-12-23T13:32:16Z")
Thanks, that works indeed. Meenwhile: I have actually tried a factory reset of Homey, with no result. ---
**Author:** ![Qwerty\_mpu](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/qwerty_mpu/32/120896_2.png) [@Qwerty\_mpu](https://community.homey.app/u/Qwerty_mpu)\ **Post date:** [January 11, 2025, 2:06pm UTC](https://community.homey.app/t/tado-x-is-already-present-in-homey-but-not-visible/121595/8 "2025-01-11T14:06:46Z")
Hi everyone, I’m experiencing the same issue. TadoZones is working fine, but I’d like to understand how to resolve the “This device is already connected to Homey” error. Has anyone found a solution? Marcello ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 12, 2025, 1:54am UTC](https://community.homey.app/t/tado-x-is-already-present-in-homey-but-not-visible/121595/9 "2025-01-12T01:54:15Z")
From what I’ve learned about Matter, it looks like the tado device is telling Homey it’s already paired when you want to add it. (It’s not a ‘leftover’ in Homey somewhere). If possible, reset the tado device and try again.