# Tado unable to control radiator thermostats after a while

**URL:** <https://community.homey.app/t/tado-unable-to-control-radiator-thermostats-after-a-while/31170>\
**Category:** Devices\
**Created:** [June 12, 2020, 7:43am UTC](https://community.homey.app/t/tado-unable-to-control-radiator-thermostats-after-a-while/31170 "2020-06-12T07:43:13Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Maikel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/maikel/32/12410_2.png) [@Maikel](https://community.homey.app/u/Maikel)\
**Post date:** [June 12, 2020, 7:43am UTC](https://community.homey.app/t/tado-unable-to-control-radiator-thermostats-after-a-while/31170/1 "2020-06-12T07:43:13Z")

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I am using Tado for a while now, but I notice after a while the app can’t control the radiator thermostats anymore. It looks like it’s working and doesn’t show an error, but the radiator thermostat doesn’t respond at all. When I restart the app in Homey, it works fine again for a while.

I have no issues using the Tado app directly, so it seems to be something related to Homey. The fact that restarting the app resolves it, also proves this.

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**Author:** ![Shakesbeard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/shakesbeard/32/15112_2.png) [@Shakesbeard](https://community.homey.app/u/Shakesbeard)\
**Post date:** [June 12, 2020, 8:37am UTC](https://community.homey.app/t/tado-unable-to-control-radiator-thermostats-after-a-while/31170/2 "2020-06-12T08:37:38Z")

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I’m using tado for quite a long time with homey but but I have not seen this happen. But that only suggests that the homey app works fine. Perhaps it is a firmware issue. I only have the new tado bridge (this small thing with homekit support) the firmware of it shows v60.6.

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<div class="post-metadata">

**Author:** ![Maikel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/maikel/32/12410_2.png) [@Maikel](https://community.homey.app/u/Maikel)\
**Post date:** [June 12, 2020, 8:41am UTC](https://community.homey.app/t/tado-unable-to-control-radiator-thermostats-after-a-while/31170/3 "2020-06-12T08:41:42Z")

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My bridge also has firmware 60.6 installed.

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<div class="post-metadata">

**Author:** ![Shakesbeard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/shakesbeard/32/15112_2.png) [@Shakesbeard](https://community.homey.app/u/Shakesbeard)\
**Post date:** [June 12, 2020, 11:33am UTC](https://community.homey.app/t/tado-unable-to-control-radiator-thermostats-after-a-while/31170/4 "2020-06-12T11:33:11Z")

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hmm… did you contact Athom support about it? Maybe the diagnostic logs can tell them something about this when it happens.

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<div class="post-metadata">

**Author:** ![Maikel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/maikel/32/12410_2.png) [@Maikel](https://community.homey.app/u/Maikel)\
**Post date:** [June 12, 2020, 12:05pm UTC](https://community.homey.app/t/tado-unable-to-control-radiator-thermostats-after-a-while/31170/5 "2020-06-12T12:05:56Z")

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I did log an issue on Github, even though the Tado-app issue tracker was disabled and the one they refered to didn’t exist.

I just made a support request.