# Tado - Token cannot be refreshed

**URL:** <https://community.homey.app/t/tado-token-cannot-be-refreshed/6291>\
**Category:** Devices\
**Created:** [January 4, 2019, 2:47pm UTC](https://community.homey.app/t/tado-token-cannot-be-refreshed/6291 "2019-01-04T14:47:28Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![Erik\_M\_Madsen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/erik_m_madsen/32/18191_2.png) [@Erik\_M\_Madsen](https://community.homey.app/u/Erik_M_Madsen)\
**Post date:** [January 4, 2019, 2:47pm UTC](https://community.homey.app/t/tado-token-cannot-be-refreshed/6291/1 "2019-01-04T14:47:28Z")

</div>

Hi all

I lost connection with one of my Tado thermostat, and tried to re-connect it, but when I try I get the message: _ **Token cannot be refreshed** _

Anyone with a good idea?

---

<div class="post-metadata">

**Author:** ![Ranney](https://avatars.discourse-cdn.com/v4/letter/r/848f3c/32.png) [@Ranney](https://community.homey.app/u/Ranney)\
**Post date:** [January 14, 2019, 6:59pm UTC](https://community.homey.app/t/tado-token-cannot-be-refreshed/6291/2 "2019-01-14T18:59:52Z")

</div>

Got this very often. Remove app and reinstall helps. Maybe anyone have an idea why TaDo gives very often the message that token cannot be refreshed?

---

<div class="post-metadata">

**Author:** ![RTimmer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rtimmer/32/591_2.png) [@RTimmer](https://community.homey.app/u/RTimmer)\
**Post date:** [January 14, 2019, 7:34pm UTC](https://community.homey.app/t/tado-token-cannot-be-refreshed/6291/3 "2019-01-14T19:34:53Z")

</div>

It broke again with me too, this time only 1 of the two devices. I thought it was fixed with version 3…  
Pretty sick of it, since after reinstalling the broken link devices, I have to update my flows since those are broken as well, I do not want to replace my thermostat, but this is becoming quite annoying now. 🤬

edit: the **no\_mobile** error/bug is also back trying to add the 2nd device

---

<div class="post-metadata">

**Author:** ![Arjan\_Rooyens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arjan_rooyens/32/120089_2.png) [@Arjan\_Rooyens](https://community.homey.app/u/Arjan_Rooyens)\
**Post date:** [January 4, 2026, 10:11am UTC](https://community.homey.app/t/tado-token-cannot-be-refreshed/6291/4 "2026-01-04T10:11:28Z")

</div>

For those reading now: there is an easy fix now. You can repair the Device in Homey:  
Open the Tado device in the Homey app.  
Tap the gear icon (Settings) \> Maintenance \> Try to Repair.  
From there you have to log in to Tado, a new token will be issued.

Unfortunately Tado refreshes tokens every 12 months, so every year you have to do this once.