# Tado timeout **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [March 25, 2024, 4:04pm UTC](https://community.homey.app/t/tado-timeout/107057 "2024-03-25T16:04:39Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Jo\_B](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jo_b/32/9084_2.png) [@Jo\_B](https://community.homey.app/u/Jo_B)\ **Post date:** [March 25, 2024, 4:04pm UTC](https://community.homey.app/t/tado-timeout/107057/1 "2024-03-25T16:04:39Z")
I’m using the Tado app already for some time and I noticed that I can’t control my thermostats anymore. Its complaining about an authorization failure. I tried to repair one of the devices and logged on using my Tado id and pw. when I select allow nothing happens and it times out. Same happens with the tadozones app. Any idea what can be wrong? I’m using a homey pro 2023 with latest sw and also Tado app is latest. ---
**Author:** ![Walter\_vande\_kerkhof](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/walter_vande_kerkhof/32/28963_2.png) [@Walter\_vande\_kerkhof](https://community.homey.app/u/Walter_vande_kerkhof)\ **Post date:** [March 25, 2024, 4:53pm UTC](https://community.homey.app/t/tado-timeout/107057/2 "2024-03-25T16:53:33Z")
Same over here. Installing the latest sw-version of my homey and restarting it, solved the issue for me. Maybe a full restart will do the trick for you as well. ---
**Author:** ![Jo\_B](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jo_b/32/9084_2.png) [@Jo\_B](https://community.homey.app/u/Jo_B)\ **Post date:** [March 25, 2024, 5:49pm UTC](https://community.homey.app/t/tado-timeout/107057/3 "2024-03-25T17:49:19Z")
I tried this and didn’t work. I read somewhere that IPV6 could give an issue so i changed my Ziggo Giga router to stateful, restarted the Homey and now all is working. Also a connection issue with my Dyson is fixed…. ---
**Author:** ![Walter\_vande\_kerkhof](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/walter_vande_kerkhof/32/28963_2.png) [@Walter\_vande\_kerkhof](https://community.homey.app/u/Walter_vande_kerkhof)\ **Post date:** [March 26, 2024, 7:29am UTC](https://community.homey.app/t/tado-timeout/107057/4 "2024-03-26T07:29:42Z")
mmm… IPV6 isn’t activated in my router and this morning I noticed having the same issue again. After repairing and restarting the APP it works again. Only repair doesn’t work. Don’t know if only Restart works. Opened a support ticket at Athom last week but didn’t hear from them yet. Seems to me it happens after the update of the Tado app.