# Tado thermostat and radiators give white screen after opening in Homey app **URL:** \ **Category:** Devices\ **Created:** [February 7, 2019, 10:06am UTC](https://community.homey.app/t/tado-thermostat-and-radiators-give-white-screen-after-opening-in-homey-app/8855 "2019-02-07T10:06:11Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![Bart](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bart/32/8768_2.png) [@Bart](https://community.homey.app/u/Bart)\ **Post date:** [February 7, 2019, 10:06am UTC](https://community.homey.app/t/tado-thermostat-and-radiators-give-white-screen-after-opening-in-homey-app/8855/1 "2019-02-07T10:06:11Z")
Hi all, My Tado thermostat and radiators are still visible in Homey app, but after clicking I get a white screen and the app crashes. My Homey, the app and the Tado app are on last version. Any other having same bug? Rebooted Homey and rebooted the Tado app, without luck. Bart ---
**Author:** ![Marcel\_Ubels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcel_ubels/32/18860_2.png) [@Marcel\_Ubels](https://community.homey.app/u/Marcel_Ubels)\ **Post date:** [February 7, 2019, 10:20am UTC](https://community.homey.app/t/tado-thermostat-and-radiators-give-white-screen-after-opening-in-homey-app/8855/2 "2019-02-07T10:20:46Z")
Yep here too, reported it also. Maybe you can that Also. That wat they know it is not just me. ---
**Author:** ![bvdbos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bvdbos/32/2352_2.png) [@bvdbos](https://community.homey.app/u/bvdbos)\ **Post date:** [February 7, 2019, 10:22am UTC](https://community.homey.app/t/tado-thermostat-and-radiators-give-white-screen-after-opening-in-homey-app/8855/3 "2019-02-07T10:22:53Z")
You may try deleting and re-installing the Athom-app on your phone. Might help… ---
**Author:** ![Bart](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bart/32/8768_2.png) [@Bart](https://community.homey.app/u/Bart)\ **Post date:** [February 7, 2019, 10:33am UTC](https://community.homey.app/t/tado-thermostat-and-radiators-give-white-screen-after-opening-in-homey-app/8855/4 "2019-02-07T10:33:40Z")
Also reported it to Athom ---
**Author:** ![Marcel\_Ubels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcel_ubels/32/18860_2.png) [@Marcel\_Ubels](https://community.homey.app/u/Marcel_Ubels)\ **Post date:** [February 7, 2019, 1:23pm UTC](https://community.homey.app/t/tado-thermostat-and-radiators-give-white-screen-after-opening-in-homey-app/8855/5 "2019-02-07T13:23:22Z")
Just got a message that they are working on it ---
**Author:** ![Bram](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bram/32/104322_2.png) [@Bram](https://community.homey.app/u/Bram)\ **Post date:** [February 7, 2019, 2:10pm UTC](https://community.homey.app/t/tado-thermostat-and-radiators-give-white-screen-after-opening-in-homey-app/8855/6 "2019-02-07T14:10:03Z")
Please install the newest beta (3.0.3) of the Tado app to resolve this issue 🙂 ([https://apps.athom.com/app/com.tado](https://apps.athom.com/app/com.tado)) ---
**Author:** ![RTimmer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rtimmer/32/591_2.png) [@RTimmer](https://community.homey.app/u/RTimmer)\ **Post date:** [February 7, 2019, 2:42pm UTC](https://community.homey.app/t/tado-thermostat-and-radiators-give-white-screen-after-opening-in-homey-app/8855/8 "2019-02-07T14:42:58Z")
Same here…thought it was just me again Never a boring day in Guinea pig land 🥳 Edit: interesting find: Insights seems to still track the temperature changes whilst the app only produces the white screen ---
**Author:** ![RTimmer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rtimmer/32/591_2.png) [@RTimmer](https://community.homey.app/u/RTimmer)\ **Post date:** [February 7, 2019, 2:51pm UTC](https://community.homey.app/t/tado-thermostat-and-radiators-give-white-screen-after-opening-in-homey-app/8855/9 "2019-02-07T14:51:57Z")
This indeed also worked for me, thanks ---
**Author:** ![FHeijnen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fheijnen/32/5834_2.png) [@FHeijnen](https://community.homey.app/u/FHeijnen)\ **Post date:** [February 8, 2019, 5:16pm UTC](https://community.homey.app/t/tado-thermostat-and-radiators-give-white-screen-after-opening-in-homey-app/8855/10 "2019-02-08T17:16:36Z")
I have installed the beta yesterday because I had the same problems. Until now no problems. ---
**Author:** ![Marcel\_Ubels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcel_ubels/32/18860_2.png) [@Marcel\_Ubels](https://community.homey.app/u/Marcel_Ubels)\ **Post date:** [February 8, 2019, 6:55pm UTC](https://community.homey.app/t/tado-thermostat-and-radiators-give-white-screen-after-opening-in-homey-app/8855/11 "2019-02-08T18:55:09Z")
Warm water does not function. When you lower it from 55 celsius towards 40 celsius you can’t go back ---
**Author:** ![Pascal\_Gysels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pascal_gysels/32/12633_2.png) [@Pascal\_Gysels](https://community.homey.app/u/Pascal_Gysels)\ **Post date:** [March 12, 2019, 9:43pm UTC](https://community.homey.app/t/tado-thermostat-and-radiators-give-white-screen-after-opening-in-homey-app/8855/12 "2019-03-12T21:43:52Z")
Same here with FIBARO thermostats. Running the latest version of the Figaro app. Anybody the same problem and fix ? ---
**Author:** ![Bart](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bart/32/8768_2.png) [@Bart](https://community.homey.app/u/Bart)\ **Post date:** [March 13, 2019, 12:38pm UTC](https://community.homey.app/t/tado-thermostat-and-radiators-give-white-screen-after-opening-in-homey-app/8855/14 "2019-03-13T12:38:06Z")
I guess everybody in this thread has Tado and not Fibaro. We have updated to a beta version of the Tado app and this solved it. ---
**Author:** ![Paul\_Kessels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/paul_kessels/32/3750_2.png) [@Paul\_Kessels](https://community.homey.app/u/Paul_Kessels)\ **Post date:** [March 17, 2019, 3:15pm UTC](https://community.homey.app/t/tado-thermostat-and-radiators-give-white-screen-after-opening-in-homey-app/8855/15 "2019-03-17T15:15:17Z")
@Bart No, the app still doesn’t work (tried the Beta). When adding Tado devices, the app asks to authorize. After authorizing, I get the message ‘You can now close this window’. When closing the window, you go back to the app and there is a blank screen which stays there forever. Devices are not added/authorized. ---
**Author:** ![Bart](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bart/32/8768_2.png) [@Bart](https://community.homey.app/u/Bart)\ **Post date:** [March 18, 2019, 8:11am UTC](https://community.homey.app/t/tado-thermostat-and-radiators-give-white-screen-after-opening-in-homey-app/8855/16 "2019-03-18T08:11:14Z")
Hi Paul, sorry to hear this. It worked for me and quite some others I have heard. The blank screen only appeared when opening a Tado device from the Devices menu. I think you should open a support ticket at Athom directly. I’m still on the Beta version of Tado and latest version of Homey and Homey app (iOS). ---
**Author:** ![Paul\_Kessels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/paul_kessels/32/3750_2.png) [@Paul\_Kessels](https://community.homey.app/u/Paul_Kessels)\ **Post date:** [March 18, 2019, 11:39am UTC](https://community.homey.app/t/tado-thermostat-and-radiators-give-white-screen-after-opening-in-homey-app/8855/17 "2019-03-18T11:39:20Z")
ok, different ‘white screen of death’ problem then 🙂 I already submitted it to Athom, but no adequate support as usual. ---
**Author:** ![Pascal\_Gysels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pascal_gysels/32/12633_2.png) [@Pascal\_Gysels](https://community.homey.app/u/Pascal_Gysels)\ **Post date:** [March 18, 2019, 6:51pm UTC](https://community.homey.app/t/tado-thermostat-and-radiators-give-white-screen-after-opening-in-homey-app/8855/18 "2019-03-18T18:51:16Z")
Better change the title of this topic to : Fibaro and Tado thermostats… After I reported to Athom, nice E-mail back that there are more reports like this and they are working on it. Yesterday, update Homey 2.0.5, I say to myself “Yes this is it”, 👎👎😧🙁☹ Too bad no change.