# TADO app stops working **URL:** \ **Category:** Questions & Help\ **Tags:** app\ **Created:** [March 23, 2021, 9:55am UTC](https://community.homey.app/t/tado-app-stops-working/45126 "2021-03-23T09:55:10Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Sune\_Andersen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sune_andersen/32/37350_2.png) [@Sune\_Andersen](https://community.homey.app/u/Sune_Andersen)\ **Post date:** [March 23, 2021, 9:55am UTC](https://community.homey.app/t/tado-app-stops-working/45126/1 "2021-03-23T09:55:10Z")
HI, I have started to have problem with my TADO app on Homey. It stops updating status, from time to time. After a restart of the app, everything is back to normal, takes only a few seconds. I have look a little into this, and there is a huge increase in memory consumption when it stops working. It grows from normally app 20Mb and goes steadily up to +50Mb to 80Mb. After a restart it is down to 20Mb again. Using TADO version 3.0.10. Pretty sure it started last week, maybe as part of one of the HOMEY updated? Anybody else expierence this problem? Br Sune ---
**Author:** ![Joka](https://avatars.discourse-cdn.com/v4/letter/j/7feea3/32.png) [@Joka](https://community.homey.app/u/Joka)\ **Post date:** [March 23, 2021, 1:00pm UTC](https://community.homey.app/t/tado-app-stops-working/45126/2 "2021-03-23T13:00:18Z")
No problems here until now, but I use app version 3.1.0 test. ---
**Author:** ![Shakesbeard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/shakesbeard/32/15112_2.png) [@Shakesbeard](https://community.homey.app/u/Shakesbeard)\ **Post date:** [March 23, 2021, 3:55pm UTC](https://community.homey.app/t/tado-app-stops-working/45126/3 "2021-03-23T15:55:56Z")
Had that a few times over the past. It is a cloud connection issue. I would suggest filing a support request about to Athom. ---
**Author:** ![Sune\_Andersen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sune_andersen/32/37350_2.png) [@Sune\_Andersen](https://community.homey.app/u/Sune_Andersen)\ **Post date:** [March 23, 2021, 5:53pm UTC](https://community.homey.app/t/tado-app-stops-working/45126/4 "2021-03-23T17:53:10Z")
I will do that. Until they fix it, I have been looking for a “flow” which can kill the TADO app based on memory usage of the app. If not possible to restart the app, then restart Homey, which I know is possible. I can not find any way to to determine the app memory usage. Not part of logic etc. maybe some app? br Sune ---
**Author:** ![Shakesbeard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/shakesbeard/32/15112_2.png) [@Shakesbeard](https://community.homey.app/u/Shakesbeard)\ **Post date:** [March 23, 2021, 5:57pm UTC](https://community.homey.app/t/tado-app-stops-working/45126/5 "2021-03-23T17:57:00Z")
> [@Sune\_Andersen](#): > > If not possible to restart the app I am actually restarting the app by schedule every morning, just in case. > [@Sune\_Andersen](#): > > Not part of logic etc. maybe some app? Not aware of any for such specific usecase. But it certainly is possible using the WebAPI. I implemented that in one of my apps to workaround an issue in the Homey core which would cause RAM usage explosion for no reason. The apps RAM utilization is not available anywhere else but by the WebAPI. ---
**Author:** ![Sune\_Andersen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sune_andersen/32/37350_2.png) [@Sune\_Andersen](https://community.homey.app/u/Sune_Andersen)\ **Post date:** [March 24, 2021, 7:04am UTC](https://community.homey.app/t/tado-app-stops-working/45126/7 "2021-03-24T07:04:11Z")
Sharkebeard, the disable/enabel of app is a good solution. I will just implement a restart every night, hanks. ---
**Author:** ![Toon\_Vos](https://avatars.discourse-cdn.com/v4/letter/t/57b2e6/32.png) [@Toon\_Vos](https://community.homey.app/u/Toon_Vos)\ **Post date:** [March 24, 2021, 11:19am UTC](https://community.homey.app/t/tado-app-stops-working/45126/8 "2021-03-24T11:19:34Z")
I’m experiencing this crashing behaviour of this app since beginning of 2019. Athom is aware of the problem. A couple of months ago they told me they were working on a update. Maybe the experimental app is the solution. I installed it to follow the behaviour, the normal app didn’t work anyway. ---
**Author:** ![Philip\_Montgomery](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/philip_montgomery/32/12434_2.png) [@Philip\_Montgomery](https://community.homey.app/u/Philip_Montgomery)\ **Post date:** [March 24, 2021, 6:52pm UTC](https://community.homey.app/t/tado-app-stops-working/45126/9 "2021-03-24T18:52:25Z")
Tado say that their system has had to expand a lot over the past couple of months to accommodate all the new devices and users. They are usually very reliable, but I have experienced 3 occasions where cloud connection went down for maybe 30 minutes ---
**Author:** ![Sune\_Andersen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sune_andersen/32/37350_2.png) [@Sune\_Andersen](https://community.homey.app/u/Sune_Andersen)\ **Post date:** [March 24, 2021, 9:12pm UTC](https://community.homey.app/t/tado-app-stops-working/45126/10 "2021-03-24T21:12:20Z")
I dont think this is related to TADO at all. The TADO system, incl their apps and web access works. I belive it is a problem in the Homey app for TADO, as it always works right after a restart. Good to hear that TADO expands, might give us (the users) even more cool stuff. ---
**Author:** ![Friedi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/friedi/32/11574_2.png) [@Friedi](https://community.homey.app/u/Friedi)\ **Post date:** [March 25, 2021, 11:11am UTC](https://community.homey.app/t/tado-app-stops-working/45126/11 "2021-03-25T11:11:00Z")
I am facing the same problems. Never had a problem with version 5 of homey. I opened a support request and maybe it would be a good idea to do the same. ---
**Author:** ![Philip\_Montgomery](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/philip_montgomery/32/12434_2.png) [@Philip\_Montgomery](https://community.homey.app/u/Philip_Montgomery)\ **Post date:** [March 25, 2021, 12:00pm UTC](https://community.homey.app/t/tado-app-stops-working/45126/12 "2021-03-25T12:00:06Z")
I use the Homey Tado app for little more than reporting temperatures and don’t have any flows which activate Tado. That said everything appears to be working for me, no red triangles ---
**Author:** ![Sune\_Andersen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sune_andersen/32/37350_2.png) [@Sune\_Andersen](https://community.homey.app/u/Sune_Andersen)\ **Post date:** [March 26, 2021, 8:46am UTC](https://community.homey.app/t/tado-app-stops-working/45126/13 "2021-03-26T08:46:32Z")
Hi Philip, You might not be aware that the app is not working. It will not give any indication, no red triangles or anything. It will just stop updating the temperature. I have now been running the test version for 24 hours, it is certainly more stable, running for 24 hours with no errors. Nice. Do not think the testversion is public, however the link is here if you would like to try. [https://homey.app/nl-nl/app/com.tado/tado°/test/](https://homey.app/nl-nl/app/com.tado/tado%C2%B0/test/) ---
**Author:** ![Sune\_Andersen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sune_andersen/32/37350_2.png) [@Sune\_Andersen](https://community.homey.app/u/Sune_Andersen)\ **Post date:** [March 26, 2021, 8:47am UTC](https://community.homey.app/t/tado-app-stops-working/45126/14 "2021-03-26T08:47:34Z")
Hi Friedi, I have already raised a support case, and I got the reply they are working on a new version. The new version is much better, seen from my side. No crash in 24 hours:-) [https://homey.app/nl-nl/app/com.tado/tado°/test/](https://homey.app/nl-nl/app/com.tado/tado%C2%B0/test/) ---
**Author:** ![Friedi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/friedi/32/11574_2.png) [@Friedi](https://community.homey.app/u/Friedi)\ **Post date:** [March 26, 2021, 9:16am UTC](https://community.homey.app/t/tado-app-stops-working/45126/15 "2021-03-26T09:16:12Z")
I did this also. Right now no problem… ---
**Author:** ![Toon\_Vos](https://avatars.discourse-cdn.com/v4/letter/t/57b2e6/32.png) [@Toon\_Vos](https://community.homey.app/u/Toon_Vos)\ **Post date:** [March 26, 2021, 10:16am UTC](https://community.homey.app/t/tado-app-stops-working/45126/16 "2021-03-26T10:16:06Z")
I also installed the test version, but unfortunately it is stuck in the values it got in start up. It doesn’t crash like the old one but it doesn’t work as it is supposed to. ---
**Author:** ![Friedi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/friedi/32/11574_2.png) [@Friedi](https://community.homey.app/u/Friedi)\ **Post date:** [March 26, 2021, 11:02am UTC](https://community.homey.app/t/tado-app-stops-working/45126/17 "2021-03-26T11:02:58Z")
What do you mean exactly? What does not work and what values stuck? ---
**Author:** ![Toon\_Vos](https://avatars.discourse-cdn.com/v4/letter/t/57b2e6/32.png) [@Toon\_Vos](https://community.homey.app/u/Toon_Vos)\ **Post date:** [March 26, 2021, 11:59am UTC](https://community.homey.app/t/tado-app-stops-working/45126/18 "2021-03-26T11:59:04Z")
What I mean is that when I start the app all information is refreshed, but after a little time the app is not reflecting the values from Tado any more and the app is not responding to commands anymore. This is the way the app is for my somehow since the beginning of 2019. Only it always crashed in the past and now the devices look as if they work (which they don’t). ---
**Author:** ![Friedi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/friedi/32/11574_2.png) [@Friedi](https://community.homey.app/u/Friedi)\ **Post date:** [March 26, 2021, 1:05pm UTC](https://community.homey.app/t/tado-app-stops-working/45126/19 "2021-03-26T13:05:18Z")
Ah, OK. I need to have a close look. But when you change e.g. the temperature by homey or tado it works? ---
**Author:** ![Sune\_Andersen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sune_andersen/32/37350_2.png) [@Sune\_Andersen](https://community.homey.app/u/Sune_Andersen)\ **Post date:** [March 26, 2021, 7:50pm UTC](https://community.homey.app/t/tado-app-stops-working/45126/20 "2021-03-26T19:50:03Z")
Toon\_Vos, the behaviour you describe was exactly the what I expierenced in the official version, called 3.0.10. The new test version called 3.10.0 have solve this in in my system. Which version are you using? ---
**Author:** ![Edwin\_D](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/edwin_d/32/136417_2.png) [@Edwin\_D](https://community.homey.app/u/Edwin_D)\ **Post date:** [March 26, 2021, 8:30pm UTC](https://community.homey.app/t/tado-app-stops-working/45126/21 "2021-03-26T20:30:38Z")
Do you use the cards to put a zone back to the smart schedule in the test app? That card is replaced by a card to set the mode according to the app store, but I see neither card for my zones. For me that makes the app unusable. I know this is to be expected from a test app, but it is a pity because I really like to test it out. [Next page](https://community.homey.app/t/tado-app-stops-working/45126.md?page=2)