# Support for zipato devices **URL:** \ **Category:** Apps\ **Tags:** z-wave\ **Created:** [June 6, 2021, 6:06pm UTC](https://community.homey.app/t/support-for-zipato-devices/48166 "2021-06-06T18:06:53Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![Jasper\_Simmer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jasper_simmer/32/34037_2.png) [@Jasper\_Simmer](https://community.homey.app/u/Jasper_Simmer)\ **Post date:** [June 6, 2021, 6:06pm UTC](https://community.homey.app/t/support-for-zipato-devices/48166/1 "2021-06-06T18:06:53Z")
After 6 years of zipabox I recently switched to homey. Did a lot of research beforehand into compatibility of all devices and finally took the chance. I am very impressed with the homey itself. However, the support for zipato sensors and switches is very poor. Sensors are not or partially recognized and a double switch, for example, can only be controlled as a single. Because I couldn’t find anything about this beforehand, I’m now posting this in the hopes of saving others from such disappointment. If another potential switcher wants more details, I;d be glad to help. ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [June 7, 2021, 9:16am UTC](https://community.homey.app/t/support-for-zipato-devices/48166/2 "2021-06-07T09:16:23Z")
Hi Jasper, welcome to Homey and the Homey Community. I can’t say much about Zipato devices, but you can check in the [app store](https://homey.app/de-de/app/nl.aartse.zipato/Zipato/) which devices are actually supported and what is possible with these devices (Flow cards). Also you can come in contact with the developer of the app via [GitHub](https://github.com/aartse/athom.zipato). There you can report issues and request for implementing of new devices. ---
**Author:** ![Rens\_Hoekema](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rens_hoekema/32/12848_2.png) [@Rens\_Hoekema](https://community.homey.app/u/Rens_Hoekema)\ **Post date:** [June 7, 2021, 11:51am UTC](https://community.homey.app/t/support-for-zipato-devices/48166/3 "2021-06-07T11:51:00Z")
hi Jasper, I came from zipato as well before I went to Homey. I did not own any zipato branded devices, but from what I know is that most zipato devices are just rebranded. So you should be able to use those apps for that ---
**Author:** ![Jasper\_Simmer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jasper_simmer/32/34037_2.png) [@Jasper\_Simmer](https://community.homey.app/u/Jasper_Simmer)\ **Post date:** [June 7, 2021, 1:34pm UTC](https://community.homey.app/t/support-for-zipato-devices/48166/4 "2021-06-07T13:34:55Z")
Hi Rens, Thanx for your response! I think they’re all Philio devices under the hood and so is Neo Coolcam. So I’ve tried those two apps but no luck so far. Any other apps/brands that are wordt trying? ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [June 7, 2021, 1:49pm UTC](https://community.homey.app/t/support-for-zipato-devices/48166/5 "2021-06-07T13:49:45Z")
In most cases it will probably not be possible to use another Z-Wave app. As far as I know each Z-Wave device has a zw\_manufacturer\_id, a zw\_product\_type\_id and a zw\_product\_id. If these IDs do not match the IDs defined in the apps, then it will not work. ---
**Author:** ![Rens\_Hoekema](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rens_hoekema/32/12848_2.png) [@Rens\_Hoekema](https://community.homey.app/u/Rens_Hoekema)\ **Post date:** [June 7, 2021, 1:50pm UTC](https://community.homey.app/t/support-for-zipato-devices/48166/6 "2021-06-07T13:50:08Z")
Hi Jasper, this is strange I expected that to work. Just to make sure that you have tried this app : [Zipato App voor Homey | Homey](https://homey.app/nl-nl/app/nl.aartse.zipato/Zipato/) edit: @DirkG you are right I forgot about that, but you can add them as generic z-wave and then ask the developers of the app(s) to support it ( providing them this info from the properties of the device) ---
**Author:** ![Jasper\_Simmer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jasper_simmer/32/34037_2.png) [@Jasper\_Simmer](https://community.homey.app/u/Jasper_Simmer)\ **Post date:** [June 7, 2021, 3:03pm UTC](https://community.homey.app/t/support-for-zipato-devices/48166/7 "2021-06-07T15:03:23Z")
@Rens_Hoekema that is the app i’ve installed. @DirkG Thanx for the github tip. There seems to be an open issue with the quad sensor. ---
**Author:** ![Larry\_03](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/larry_03/32/48986_2.png) [@Larry\_03](https://community.homey.app/u/Larry_03)\ **Post date:** [January 11, 2022, 9:14am UTC](https://community.homey.app/t/support-for-zipato-devices/48166/8 "2022-01-11T09:14:53Z")
Hi, I have already ordered Homey bridge and when is delivered I noticed and Google it that I can’t connect zipato devices (who I still use). Do you have information when will be available to use Zipato devices on Homey bridge? ---
**Author:** ![Rens\_Hoekema](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rens_hoekema/32/12848_2.png) [@Rens\_Hoekema](https://community.homey.app/u/Rens_Hoekema)\ **Post date:** [January 11, 2022, 1:06pm UTC](https://community.homey.app/t/support-for-zipato-devices/48166/9 "2022-01-11T13:06:37Z")
Not sure if it will get supported for Homey bridge as Athom’s intension is to have official app support from the manufacturer (zipato) for Homey bridge. And my experience coming from the zipato platform myself is that zipato is not going to provide this support. ---
**Author:** ![Florian\_Hutter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/florian_hutter/32/49010_2.png) [@Florian\_Hutter](https://community.homey.app/u/Florian_Hutter)\ **Post date:** [February 13, 2022, 4:24pm UTC](https://community.homey.app/t/support-for-zipato-devices/48166/10 "2022-02-13T16:24:19Z")
If I include Zipato PIR sensor it will be included as indoor siren (test) everytime I try it. Does someone knows why? And how can I fix it? ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [February 13, 2022, 5:50pm UTC](https://community.homey.app/t/support-for-zipato-devices/48166/11 "2022-02-13T17:50:16Z")
Have you already tried the mentioned suggestions? If yes, please contact the developer (see GitHub link above). ---
**Author:** ![Florian\_Hutter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/florian_hutter/32/49010_2.png) [@Florian\_Hutter](https://community.homey.app/u/Florian_Hutter)\ **Post date:** [February 13, 2022, 6:04pm UTC](https://community.homey.app/t/support-for-zipato-devices/48166/12 "2022-02-13T18:04:02Z")
I’ve seen at GitHub that same issue is almost known, but until now no fixing ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [February 14, 2022, 11:35am UTC](https://community.homey.app/t/support-for-zipato-devices/48166/13 "2022-02-14T11:35:28Z")
Please have look at my answer to a similar problem with Heiman Smoke Sensors. > [@Heiman app bug?](https://community.homey.app/t/heiman-app-bug/60394/2): > > In the last time I’ve read already several times that Z-Wave devices are detected incorrectly. In the last experimental firmware version release a fix seems to have been made regarding this problem. But if this fix really refers to this, I don’t know. It is only a guess. So my suggestion is to ask Athom, if the firmware v7.3.0-rc.6 can fix your issue. ---
**Author:** ![Florian\_Hutter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/florian_hutter/32/49010_2.png) [@Florian\_Hutter](https://community.homey.app/u/Florian_Hutter)\ **Post date:** [February 14, 2022, 6:17pm UTC](https://community.homey.app/t/support-for-zipato-devices/48166/14 "2022-02-14T18:17:04Z")
Where can I ask? Sorry I am a newbie, fresh changed from zipato gateway to homey gateway ---
**Author:** ![Jasper\_Simmer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jasper_simmer/32/34037_2.png) [@Jasper\_Simmer](https://community.homey.app/u/Jasper_Simmer)\ **Post date:** [February 15, 2022, 7:54am UTC](https://community.homey.app/t/support-for-zipato-devices/48166/15 "2022-02-15T07:54:10Z")
With regards to the zipato app you can only ask the creator via Github. He doesn’t work for athom of course, so it is entirely up to him if and when he fixes certain issues. I chose to replace all my zipato sensors since a solution didn’t seem to be coming in the short term.