# Suddenly unable to install any new devices **URL:** \ **Category:** Questions & Help\ **Tags:** devices\ **Created:** [January 22, 2024, 5:12pm UTC](https://community.homey.app/t/suddenly-unable-to-install-any-new-devices/101983 "2024-01-22T17:12:45Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Jan\_Lindqvist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan_lindqvist/32/78924_2.png) [@Jan\_Lindqvist](https://community.homey.app/u/Jan_Lindqvist)\ **Post date:** [January 22, 2024, 5:12pm UTC](https://community.homey.app/t/suddenly-unable-to-install-any-new-devices/101983/1 "2024-01-22T17:12:45Z")
Hi, Suddenly I am not able to add any new devices. First discovered this with the Nimly App and thought something was wrong with the App. But I have now discovered that I am unable to install any kind of new device. The symptom is (in the Add device process) that the installation dialogue hangs with a black screen. It never seem to timeout and I have to force the window to close or exit the installation process. Any ideas? Regards Jan ---
**Author:** ![Michael\_Evans](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michael_evans/32/80256_2.png) [@Michael\_Evans](https://community.homey.app/u/Michael_Evans)\ **Post date:** [January 22, 2024, 5:33pm UTC](https://community.homey.app/t/suddenly-unable-to-install-any-new-devices/101983/2 "2024-01-22T17:33:57Z")
> [@Multiple Apps not installing/starting](https://community.homey.app/t/multiple-apps-not-installing-starting/101658): > > If anyone could shed some light on my issues it would be great. I have a ticket open with support and waiting for a reply. A couple of days ago I had an issue with the Aqara app not installing properly. It would show as installed on my HP23 but wouldn’t work. If I pressed restart it would notify that the app was not installed. Raised a ticket with support and magically later that day it suddenly worked. Yesterday morning I noticed a couple of Zigbee devices had gone offline so I restarted … Sounds like you might be having the same issue as me. Waiting for support to come back to me. ---
**Author:** ![Jan\_Lindqvist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan_lindqvist/32/78924_2.png) [@Jan\_Lindqvist](https://community.homey.app/u/Jan_Lindqvist)\ **Post date:** [January 22, 2024, 5:39pm UTC](https://community.homey.app/t/suddenly-unable-to-install-any-new-devices/101983/3 "2024-01-22T17:39:19Z")
Well, I have not seen any problems with Apps not started or installed, yet. The problem I have is with Devices (in general). ---
**Author:** ![Jan\_Lindqvist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan_lindqvist/32/78924_2.png) [@Jan\_Lindqvist](https://community.homey.app/u/Jan_Lindqvist)\ **Post date:** [January 23, 2024, 8:42am UTC](https://community.homey.app/t/suddenly-unable-to-install-any-new-devices/101983/4 "2024-01-23T08:42:05Z")
Problem solved by restarting the Safari WebBrowser.