# Stuck on solid red ring - tried everything but factory reset

**URL:** <https://community.homey.app/t/stuck-on-solid-red-ring-tried-everything-but-factory-reset/20124>\
**Category:** Questions & Help\
**Created:** [November 2, 2019, 11:42am UTC](https://community.homey.app/t/stuck-on-solid-red-ring-tried-everything-but-factory-reset/20124 "2019-11-02T11:42:51Z")\
**Posts on this page:** 1\
**Showing post:** 9

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**Author:** ![iZwag](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/izwag/32/5899_2.png) [@iZwag](https://community.homey.app/u/iZwag)\
**Post date:** [November 6, 2019, 9:39am UTC](https://community.homey.app/t/stuck-on-solid-red-ring-tried-everything-but-factory-reset/20124/9 "2019-11-06T09:39:51Z")

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Hello again! I’m back, and I’ve troubleshooted some more. Tried the solution you proposed (indeed described furthermore [here](https://community.homey.app/t/homey-went-offline-crash/19336/52) ) , and that **WORKED** for me! I was finally able to download updates and reboot the intended way. Now I am however left to a factory resetted state and with version 3.0, so that’s demoralizing and completely unnecessary, but it’s also complaints and feedback for a different place.

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_[View the full topic](https://community.homey.app/t/stuck-on-solid-red-ring-tried-everything-but-factory-reset/20124)._