# Stuck on solid red ring - tried everything but factory reset

**URL:** <https://community.homey.app/t/stuck-on-solid-red-ring-tried-everything-but-factory-reset/20124>\
**Category:** Questions & Help\
**Created:** [November 2, 2019, 11:42am UTC](https://community.homey.app/t/stuck-on-solid-red-ring-tried-everything-but-factory-reset/20124 "2019-11-02T11:42:51Z")\
**Posts on this page:** 1\
**Showing post:** 8

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**Author:** ![Stone](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/stone/32/17294_2.png) [@Stone](https://community.homey.app/u/Stone)\
**Post date:** [November 3, 2019, 9:54am UTC](https://community.homey.app/t/stuck-on-solid-red-ring-tried-everything-but-factory-reset/20124/8 "2019-11-03T09:54:17Z")

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As an update I managed to finally get Homey to boot by following the instructions here [Homey went offline/ crash](https://community.homey.app/t/homey-went-offline-crash/19336/52)

You need to press ALT, then select download full update and again press ALT to get a Next option. My Homey is now 3.0 but unfortunately I had already resetted the device so have to add back all devices and flows. I am happy it seems to work again but if it turns out the update was forced it could have been done in a better way.

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_[View the full topic](https://community.homey.app/t/stuck-on-solid-red-ring-tried-everything-but-factory-reset/20124)._