# Steady Green light - Homey Pro dead? **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [June 10, 2022, 7:44pm UTC](https://community.homey.app/t/steady-green-light-homey-pro-dead/64580 "2022-06-10T19:44:14Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![Skjellaug](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/skjellaug/32/33968_2.png) [@Skjellaug](https://community.homey.app/u/Skjellaug)\ **Post date:** [June 10, 2022, 7:44pm UTC](https://community.homey.app/t/steady-green-light-homey-pro-dead/64580/1 "2022-06-10T19:44:14Z")
Hi guys! I have a Homey Pro that have worked just fine for me, untill now. After a power interruption my Homey Pro dont respond to anything. The LED-Ring have a steady green light on the side. The green light shows up right away when starting HP up, with no visualisation/flashing on the LED-ring. Nothing happens when i turn it up side down to restore it either…is my Homey Pro dead or is it something i can do to fix it? I have tried to let Homey stay whitout power over night, but no luck in getting it back in business. I have also tried to change power cable with another orginal Homey Pro cable… Soooo…any ideas? ---
**Author:** ![Mike1233](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mike1233/32/20991_2.png) [@Mike1233](https://community.homey.app/u/Mike1233)\ **Post date:** [June 10, 2022, 10:18pm UTC](https://community.homey.app/t/steady-green-light-homey-pro-dead/64580/2 "2022-06-10T22:18:06Z")
Also tried an other adapter? Or did you mean that you have tried another adapter and cable? ---
**Author:** ![Skjellaug](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/skjellaug/32/33968_2.png) [@Skjellaug](https://community.homey.app/u/Skjellaug)\ **Post date:** [June 11, 2022, 6:13am UTC](https://community.homey.app/t/steady-green-light-homey-pro-dead/64580/3 "2022-06-11T06:13:07Z")
Yes, did try another adapter and cable (original since i have another Homey Pro at home) ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [June 11, 2022, 6:44am UTC](https://community.homey.app/t/steady-green-light-homey-pro-dead/64580/4 "2022-06-11T06:44:37Z")
That doesn’t look good. Will it enter recovery at a rollover? Else contact support. ---
**Author:** ![Skjellaug](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/skjellaug/32/33968_2.png) [@Skjellaug](https://community.homey.app/u/Skjellaug)\ **Post date:** [June 11, 2022, 7:42am UTC](https://community.homey.app/t/steady-green-light-homey-pro-dead/64580/5 "2022-06-11T07:42:55Z")
> [@Dijker](#): > > Will it enter recovery No, nothing happens when turning it upside down.. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [June 11, 2022, 8:29am UTC](https://community.homey.app/t/steady-green-light-homey-pro-dead/64580/6 "2022-06-11T08:29:19Z")
When upsidedown for a minute, doesn’t it respond when you open the app and add a new Homey? …More \> select your Homey name at the top \> Add Homey ---
**Author:** ![Skjellaug](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/skjellaug/32/33968_2.png) [@Skjellaug](https://community.homey.app/u/Skjellaug)\ **Post date:** [June 11, 2022, 7:28pm UTC](https://community.homey.app/t/steady-green-light-homey-pro-dead/64580/7 "2022-06-11T19:28:54Z")
No, HP is not responding when upsidedown. No contact with HP from the app either… ---
**Author:** ![JeeHaa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeehaa/32/29849_2.png) [@JeeHaa](https://community.homey.app/u/JeeHaa)\ **Post date:** [March 16, 2023, 10:00am UTC](https://community.homey.app/t/steady-green-light-homey-pro-dead/64580/8 "2023-03-16T10:00:16Z")
I am facing the same issue! I just wanted to factory reset my Homey 2019 for resale after I setup my new HP23 and it died on me! ☹ Support case created, but Homey is 3y old now so not sure what to expect… ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [March 16, 2023, 10:43am UTC](https://community.homey.app/t/steady-green-light-homey-pro-dead/64580/9 "2023-03-16T10:43:38Z")
> [@JeeHaa](#): > > it died on me Tried this? > [@Homey rainbow](https://community.homey.app/t/homey-rainbow/77741/3): > > In the meantime, did you replace the power supply (with a 5V/2A+ Samsung or Apple f.i.) and usb cable already? > The original supply is known for possible degrading in performance over time. OR leave it unpowered for, say, 15 minutes and try again > [@\[HowTo\]\[Pro\] Restarting Homey Pro to Recovery Mode - Adv. Options From Mobile](https://community.homey.app/t/howto-pro-restarting-homey-pro-to-recovery-mode-adv-options-from-mobile/61222): > > This option is only for Homey (Pro) models “Early 2016”, “Early 2018” and “Early 2019” so Only the White Ball’s Sometimes you need the extra options, things hidden for normal use, for example: Full Firmware download Complete Reset to sell your old Homey Or maybe you just want to change Homey’s WiFi. There are now a couple of extra options in the mobile Apps, so no need to use an FireFox or Chome Browser with flags enabled to press the Alt- key on your keyboard. Just use your App from no… ---
**Author:** ![JeeHaa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeehaa/32/29849_2.png) [@JeeHaa](https://community.homey.app/u/JeeHaa)\ **Post date:** [March 16, 2023, 12:42pm UTC](https://community.homey.app/t/steady-green-light-homey-pro-dead/64580/10 "2023-03-16T12:42:18Z")
Yes, tried it all. It was working fine minutes before I tried to factory reset it! Not sure if a repair is still covered, but I would expect a device like Homey to have \>2y warranty… O well, at least HP23 is running fine so far! 🙂 ---
**Author:** ![woto](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/woto/32/33967_2.png) [@woto](https://community.homey.app/u/woto)\ **Post date:** [June 12, 2023, 8:10pm UTC](https://community.homey.app/t/steady-green-light-homey-pro-dead/64580/11 "2023-06-12T20:10:59Z")
This is just happened to me - I unplugged it to take into the kitchen to take some photos ready for selling - then plugged it back in for photos when it’s booting up - plugged it in then all I got was a green light on the ring - only had it 17 months - I’ve connected support see what they say ![IMG_3579](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/f/5fb4d38df12932ca11471d359bfa3f524acfaf16.jpeg) ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [June 12, 2023, 8:17pm UTC](https://community.homey.app/t/steady-green-light-homey-pro-dead/64580/12 "2023-06-12T20:17:28Z")
Did you swap the power supply for a 5V/2.1A (or higher A) one, preferrably by a wellknown brand. Replace the cable as well. When this solved it, you can request a new PSU at Athom. (It is a known issue some of the original PSU, the output voltage gets lower over time). ---
**Author:** ![woto](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/woto/32/33967_2.png) [@woto](https://community.homey.app/u/woto)\ **Post date:** [June 12, 2023, 8:54pm UTC](https://community.homey.app/t/steady-green-light-homey-pro-dead/64580/13 "2023-06-12T20:54:29Z")
I used the PSU that I’ve used for months which is an apple ipad charger - will give it a go and try a different psu and cable ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [June 12, 2023, 9:31pm UTC](https://community.homey.app/t/steady-green-light-homey-pro-dead/64580/14 "2023-06-12T21:31:02Z")
> [@woto](#): > > apple ipad charger These never fail… 😉 ---
**Author:** ![JeeHaa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeehaa/32/29849_2.png) [@JeeHaa](https://community.homey.app/u/JeeHaa)\ **Post date:** [June 13, 2023, 6:05am UTC](https://community.homey.app/t/steady-green-light-homey-pro-dead/64580/15 "2023-06-13T06:05:20Z")
I actually had a similar experience a few months back. After receiving the HP23 I wanted to reset my HP19 for resale when it suddenly died on me! I could only see a faint green glow (not the led ring itself, but the small led on the main board). Tried every trick, but it just never turned on again. Contacted support, and they indicated that it was no longer under warranty, and probably not worth a repair. So it went into the garbage… ☹