# Startup loop homey pro 2019 **URL:** \ **Category:** Devices\ **Tags:** homey-pro\ **Created:** [November 6, 2023, 11:09am UTC](https://community.homey.app/t/startup-loop-homey-pro-2019/93854 "2023-11-06T11:09:39Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Otto\_Ejebrant](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/otto_ejebrant/32/90985_2.png) [@Otto\_Ejebrant](https://community.homey.app/u/Otto_Ejebrant)\ **Post date:** [November 6, 2023, 11:09am UTC](https://community.homey.app/t/startup-loop-homey-pro-2019/93854/1 "2023-11-06T11:09:39Z")
Hi This happens. 1 power on, orange led, after 30 sek, led off. App says homey offline. 2 turn homey upside down, after 20 sek Led orange, then yellow. voice says “hi I am homey open app to get started” 1. I open app, choose “configure homey” 4 app ask me to go to homey own wifi, I connect to that, return to homey app. 5 app says go to [https://setup.athom.com](https://setup.athom.com) 1. I press start. 7 app ask me to select language 1. app ask me to get the app ?!!?! 9 I open the app and app sends me to step 3. I can’t get out of this loop? ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [November 6, 2023, 9:08pm UTC](https://community.homey.app/t/startup-loop-homey-pro-2019/93854/2 "2023-11-06T21:08:11Z")
> [@Otto\_Ejebrant](#): > > I open app, choose “configure homey” Have you followed exactly the steps ? [https://support.homey.app/hc/en-us/articles/360009667354-Setting-up-Homey-Pro-2016-2019-](https://support.homey.app/hc/en-us/articles/360009667354-Setting-up-Homey-Pro-2016-2019-) ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [November 7, 2023, 1:54am UTC](https://community.homey.app/t/startup-loop-homey-pro-2019/93854/3 "2023-11-07T01:54:21Z")
Like Sharkys pointed out alr. Additional I wanted to comment on this: > [@Otto\_Ejebrant](#): > > 1. I open app, choose “configure homey” No, you should choose ‘add new Homey’ (yes that’s a bit odd, but the way to go) > [@Otto\_Ejebrant](#): > > 1. app says go to [https://setup.athom.com](https://setup.athom.com) That is from ages ago, all can be done using the app, and that question isn’t asked any longer… what app version do you use? Did you ever update it? The v6.x app isn’t available in the official app stores anymore, but for Android it still can be downloaded from [apkpure.com](https://apkpure.com/homey-%E2%80%94-a-better-smart-home/app.homey/versions) or [apkmirror.com](https://www.apkmirror.com/?post_type=app_release&searchtype=apk&s=homey) and the likes. Or consider installing the new v7.x app, but it has some serious speed issues especially with the flow editor, favorite devices editing and the devices tab when you use ‘expanded’ instead of ‘collapsed’ view. ---
**Author:** ![Refuge\_En\_Verre](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/refuge_en_verre/32/121606_2.png) [@Refuge\_En\_Verre](https://community.homey.app/u/Refuge_En_Verre)\ **Post date:** [December 12, 2024, 4:12pm UTC](https://community.homey.app/t/startup-loop-homey-pro-2019/93854/4 "2024-12-12T16:12:04Z")
Hi All, I know this is a very old thread, but I was wondering what the final solution was. My Homey Pro 2016 is also stuck in the same loop. I’ve now tried to v6.11.14 and v6.11.9 both won’t connect “Could not connect to Homey. Please try again” When my Homey was still connected it was showing v0.0.0 Please advise. Is there a way to push the firmware thru USB? Thanx in advance, Dennis ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 12, 2024, 5:33pm UTC](https://community.homey.app/t/startup-loop-homey-pro-2019/93854/5 "2024-12-12T17:33:00Z")
> [@Refuge\_En\_Verre](#): > > Is there a way to push the firmware thru USB? For Pro 201x: not as a user. Please contact Athom support [Support | Homey](https://homey.app/support), they can tell you if your Homey is repairable or not. ---
**Author:** ![Refuge\_En\_Verre](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/refuge_en_verre/32/121606_2.png) [@Refuge\_En\_Verre](https://community.homey.app/u/Refuge_En_Verre)\ **Post date:** [December 13, 2024, 7:00am UTC](https://community.homey.app/t/startup-loop-homey-pro-2019/93854/6 "2024-12-13T07:00:36Z")
Thanx for your reply. I’ve contacted Athom Support and their response time is about 3 weeks. Unfortunately I have only this weekend to setup this system. I’ve ordered a homey bridge for this project. Let’s hope they come with a solution. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 13, 2024, 1:56pm UTC](https://community.homey.app/t/startup-loop-homey-pro-2019/93854/7 "2024-12-13T13:56:21Z")
YW. They do have a priority system, maybe they respond sooner than 3 weeks.