# Specific ZigBee devices don't work after a power loss, now what?

**URL:** <https://community.homey.app/t/specific-zigbee-devices-dont-work-after-a-power-loss-now-what/75324>\
**Category:** Questions & Help\
**Created:** [January 19, 2023, 5:22pm UTC](https://community.homey.app/t/specific-zigbee-devices-dont-work-after-a-power-loss-now-what/75324 "2023-01-19T17:22:38Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![anon61197305](https://avatars.discourse-cdn.com/v4/letter/a/8baadc/32.png) [@anon61197305](https://community.homey.app/u/anon61197305)\
**Post date:** [January 19, 2023, 5:22pm UTC](https://community.homey.app/t/specific-zigbee-devices-dont-work-after-a-power-loss-now-what/75324/1 "2023-01-19T17:22:38Z")

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So I needed to power of a group. I moved also Homey a few meters from its original location. Then I reconnected again. Homey is up. Everything works, except for Zigbee. Hue without the bridge, Lidl (Silvercrest Motion and Plugs) are not working. Strongly enough two of the 3 Hue plugs were on (!).

I restarted the apps related to those items. I tried to re-add them: error ‘device isn’t reacting’ (or something). Other sensor do have a report time within minutes through Zigbee.

I get a lot of:  
Network request failed  
Time out 30000  
Timeout 60000 (Interviewing a Zigbee device)

What is going on? It’s been 2-3 hours after the reboot. Everything should work again, right?

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [January 19, 2023, 5:37pm UTC](https://community.homey.app/t/specific-zigbee-devices-dont-work-after-a-power-loss-now-what/75324/2 "2023-01-19T17:37:52Z")

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Start Homey in recovery.  
Choose “full software download” (nothing gets deleted, but have a backup available)  
This fixed these kind of issues you describe for several users.

- All can be done with the mobile app  
[[HowTo][Pro] Restarting Homey Pro to Recovery Mode - Adv. Options From Mobile](https://community.homey.app/t/howto-pro-restarting-homey-pro-to-recovery-mode-adv-options-from-mobile/61222)

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**Author:** ![anon61197305](https://avatars.discourse-cdn.com/v4/letter/a/8baadc/32.png) [@anon61197305](https://community.homey.app/u/anon61197305)\
**Post date:** [January 19, 2023, 7:37pm UTC](https://community.homey.app/t/specific-zigbee-devices-dont-work-after-a-power-loss-now-what/75324/3 "2023-01-19T19:37:58Z")

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Does that also work when I make a back-up right now? I forgot to renew my subscription. I did just now, but older backups are gone. So I can only back-up these faulty situation…

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [January 19, 2023, 11:07pm UTC](https://community.homey.app/t/specific-zigbee-devices-dont-work-after-a-power-loss-now-what/75324/4 "2023-01-19T23:07:44Z")

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No, I don’t think a backup saves a faulty zigbee state as far as I know. But, it does save all your data you’ve entered, so I recommend making a backup anyways.  
I did not yet read responses of ‘full software download’ procedure messed up things.

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [February 5, 2025, 1:24am UTC](https://community.homey.app/t/specific-zigbee-devices-dont-work-after-a-power-loss-now-what/75324/5 "2025-02-05T01:24:20Z")

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Archived on February 5, 2025, 1:24am UTC