# Sonos - not running

**URL:** <https://community.homey.app/t/sonos-not-running/14989>\
**Category:** Questions & Help\
**Created:** [June 30, 2019, 4:15pm UTC](https://community.homey.app/t/sonos-not-running/14989 "2019-06-30T16:15:15Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![toch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/toch/32/10995_2.png) [@toch](https://community.homey.app/u/toch)\
**Post date:** [June 30, 2019, 4:15pm UTC](https://community.homey.app/t/sonos-not-running/14989/1 "2019-06-30T16:15:15Z")

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![sonos-app](https://us1.discourse-cdn.com/flex025/uploads/athom/original/2X/5/56d646b2b41c3c38dcef48402eaba1a875c6dfcf.png)

Can someone help me with tis error ?  
My connection is 2.4 - and i have tried to reinstall it many times

Tor

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [June 30, 2019, 5:00pm UTC](https://community.homey.app/t/sonos-not-running/14989/2 "2019-06-30T17:00:06Z")

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At the risk of asking an obvious question: is there content in the playback queue?

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**Author:** ![toch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/toch/32/10995_2.png) [@toch](https://community.homey.app/u/toch)\
**Post date:** [July 7, 2019, 3:35pm UTC](https://community.homey.app/t/sonos-not-running/14989/3 "2019-07-07T15:35:54Z")

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what is playback queue ( where to find )

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [July 7, 2019, 4:27pm UTC](https://community.homey.app/t/sonos-not-running/14989/4 "2019-07-07T16:27:22Z")

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In the Sonos mobile app (the one from Sonos, not the Homey app with that name), it looks like this:

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/2X/6/6151286179ca8174265ca342199be354a7cc162a.png)

(accessible through `Rooms > <Room>` and then the menu on the top right)

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**Author:** ![toch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/toch/32/10995_2.png) [@toch](https://community.homey.app/u/toch)\
**Post date:** [July 7, 2019, 5:21pm UTC](https://community.homey.app/t/sonos-not-running/14989/5 "2019-07-07T17:21:18Z")

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> [@robertklep](#):
>
> ible through `Rooms > <Room>` and then the menu on the top right)

You are right my queue is not in use ( dont need it )- but still my sonos is not working in homey - when i try to open  
one of my room ( family room ) to control my volume i got the error below.

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [July 7, 2019, 5:23pm UTC](https://community.homey.app/t/sonos-not-running/14989/6 "2019-07-07T17:23:38Z")

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I guess you’re using the Sonos to play back audio from an external device like a TV? In that case, it might be a bug in the app because controlling the volume should be separate from having content in the queue.

You can send a bug report to Athom here: [https://support.athom.com/hc/en-us/requests/new](https://support.athom.com/hc/en-us/requests/new)

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**Author:** ![toch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/toch/32/10995_2.png) [@toch](https://community.homey.app/u/toch)\
**Post date:** [July 8, 2019, 7:17am UTC](https://community.homey.app/t/sonos-not-running/14989/7 "2019-07-08T07:17:26Z")

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thanks for the feedback