# Somfy RTS error flag **URL:** \ **Category:** Questions & Help\ **Created:** [July 26, 2024, 10:12am UTC](https://community.homey.app/t/somfy-rts-error-flag/113449 "2024-07-26T10:12:16Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Julian\_Driver](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/julian_driver/32/12699_2.png) [@Julian\_Driver](https://community.homey.app/u/Julian_Driver)\ **Post date:** [July 26, 2024, 10:12am UTC](https://community.homey.app/t/somfy-rts-error-flag/113449/1 "2024-07-26T10:12:16Z")
I have a number of somfy venetian blinds which work from Homey quite well, except when I use the ‘Tilt down’ card. I am able to write the card but when it runs it flags up the warning: ![Screenshot 2024-07-26 104958](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/2/d29b49b37ac5ca0e2ae22818f9d24d49a1675736.jpeg) It seems strange that a legal command should cause this error message. The whole option of inverting the tilt on the blinds seems to be fraught with difficulty. Has anybody managed to get the blinds to consistently slope in a required direction as the card implies they should? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [July 26, 2024, 10:18am UTC](https://community.homey.app/t/somfy-rts-error-flag/113449/2 "2024-07-26T10:18:50Z")
This is a bug, contact the developer. ---
**Author:** ![Julian\_Driver](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/julian_driver/32/12699_2.png) [@Julian\_Driver](https://community.homey.app/u/Julian_Driver)\ **Post date:** [July 26, 2024, 11:32am UTC](https://community.homey.app/t/somfy-rts-error-flag/113449/3 "2024-07-26T11:32:06Z")
Error code: 4bfef7f3-c90e-4359-9a26-ec85d45c8b68 ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [July 26, 2024, 1:13pm UTC](https://community.homey.app/t/somfy-rts-error-flag/113449/4 "2024-07-26T13:13:19Z")
Which app are you using? ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [July 26, 2024, 1:43pm UTC](https://community.homey.app/t/somfy-rts-error-flag/113449/5 "2024-07-26T13:43:10Z")
> [@Julian\_Driver](#): > > Error code: 4bfef7f3-c90e-4359-9a26-ec85d45c8b68 Please inform yourself in the [Welcome to the forum!](https://community.homey.app/t/welcome-to-the-forum/31) topic on how to contact a developer. If you use an app from Athom → § 10 If you use an app from another developer → § 14 ---
**Author:** ![Julian\_Driver](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/julian_driver/32/12699_2.png) [@Julian\_Driver](https://community.homey.app/u/Julian_Driver)\ **Post date:** [July 26, 2024, 2:25pm UTC](https://community.homey.app/t/somfy-rts-error-flag/113449/6 "2024-07-26T14:25:02Z")
Somfy RTS, latest version. ---
**Author:** ![Julian\_Driver](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/julian_driver/32/12699_2.png) [@Julian\_Driver](https://community.homey.app/u/Julian_Driver)\ **Post date:** [July 26, 2024, 2:28pm UTC](https://community.homey.app/t/somfy-rts-error-flag/113449/7 "2024-07-26T14:28:59Z")
I went there but it said ‘my Homey isn’t listed’, and that graphic is greyed out. I have an early 2023 pro, so no reason for this AFAICT ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [July 26, 2024, 2:35pm UTC](https://community.homey.app/t/somfy-rts-error-flag/113449/8 "2024-07-26T14:35:33Z")
You mean the [Support | Homey](https://homey.app/support/) site? Are you logged in? For info: This is mainly a users forum. Athom employees only read a few selected posts, if at all, and support requests are generally not answered here. So you have to contact Athom. ---
**Author:** ![Julian\_Driver](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/julian_driver/32/12699_2.png) [@Julian\_Driver](https://community.homey.app/u/Julian_Driver)\ **Post date:** [July 26, 2024, 3:05pm UTC](https://community.homey.app/t/somfy-rts-error-flag/113449/9 "2024-07-26T15:05:53Z")
Yes, fully logged in and functional. My understanding is that this App is supported by Homey directly. This is the screen which stops me in my tracks: ![Screenshot 2024-07-26 160226](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/3/a387f297622fd6f0228500461c6930d92266c03f.jpeg) ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [July 26, 2024, 3:16pm UTC](https://community.homey.app/t/somfy-rts-error-flag/113449/10 "2024-07-26T15:16:20Z")
> [@Julian\_Driver](#): > > Yes, fully logged in and functional. My understanding is that this App is supported by Homey directly. This is the screen which stops me in my tracks Probably the account is not the Homey Owner? ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [July 26, 2024, 4:21pm UTC](https://community.homey.app/t/somfy-rts-error-flag/113449/11 "2024-07-26T16:21:00Z")
Yes, that’s Athom’s app so you will need to contact them. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [July 27, 2024, 12:17am UTC](https://community.homey.app/t/somfy-rts-error-flag/113449/12 "2024-07-27T00:17:41Z")
> [@Julian\_Driver](#): > > homey isn’t listed Just scroll down? My browser even auto-scrolled down when hitting “my Homey isn’t listed”, to _ **contact support** _ 🤷‍♂️ ![Screenshot from 2024-07-27 02-12-14](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/a/caa274e559e4d216c166871c3e5119fa17ffbd56.png) ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [July 27, 2024, 2:10am UTC](https://community.homey.app/t/somfy-rts-error-flag/113449/13 "2024-07-27T02:10:15Z")
> [@Dijker](#): > > Probably the account is not the Homey Owner? Hi Geurt, That seems to be unnecessary as it seems: I have an on-invite _guest_ account on someone’s Pro 23 I’m monitoring, and it shows in the “My Homey’s” section. ![image90](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/2/12cb5503941ea75e5bb5ae48f50d7655eb308b30.jpeg) . My guess is @Julian_Driver logged in to the support site with a non-Homey-related email address?