# \[SOLVED\] Servers / service / connection down? March 11 @ 04:11AM CET **URL:** \ **Category:** Questions & Help\ **Created:** [March 11, 2024, 4:08am UTC](https://community.homey.app/t/solved-servers-service-connection-down-march-11-04-11am-cet/105983 "2024-03-11T04:08:02Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [March 11, 2024, 4:08am UTC](https://community.homey.app/t/solved-servers-service-connection-down-march-11-04-11am-cet/105983/1 "2024-03-11T04:08:02Z")
### Edit: seems to be solved @ 9AM this morning A word on this issue from creative director Emile [@ Slack Homey channel](https://athomcommunity.slack.com/archives/C04E9KJAD/p1710146889777239) ![Screenshot_20240311-115750_Slack](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/1/11bdf93c69efa9094537f41a8a2eb58d845b9c7d.jpeg) * * * Original post: Not good… Suddenly I had to login to mobile app, which resulted in a ‘frozen’ login screen, and 2 unmanageable Homeys. So far for “you can use the Pro 2019 up until 2 weeks without internet” (told to me by support)? When I checked [https://status.athom.com](https://status.athom.com), it showed this long list: > ![Screenshot_20240311-045816_Firefox](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/9/c900f362656ce472e3c21af090f32c296c0077b9.jpeg) ---
**Author:** ![Jo\_De\_Vulder](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jo_de_vulder/32/79290_2.png) [@Jo\_De\_Vulder](https://community.homey.app/u/Jo_De_Vulder)\ **Post date:** [March 11, 2024, 5:14am UTC](https://community.homey.app/t/solved-servers-service-connection-down-march-11-04-11am-cet/105983/2 "2024-03-11T05:14:49Z")
I’ve got the same but when I click my devices I can still control them. The homey pro is also still doing what it needs to do. I guess support wil soon fix the server issue. Thanks Jo ---
**Author:** ![Jens\_Edberg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jens_edberg/32/80450_2.png) [@Jens\_Edberg](https://community.homey.app/u/Jens_Edberg)\ **Post date:** [March 11, 2024, 5:21am UTC](https://community.homey.app/t/solved-servers-service-connection-down-march-11-04-11am-cet/105983/3 "2024-03-11T05:21:25Z")
Completely dead here, can’t access from app or web. ---
**Author:** ![edumos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/edumos/32/37775_2.png) [@edumos](https://community.homey.app/u/edumos)\ **Post date:** [March 11, 2024, 5:27am UTC](https://community.homey.app/t/solved-servers-service-connection-down-march-11-04-11am-cet/105983/4 "2024-03-11T05:27:28Z")
I can connect from the iPhone but not from the iPad. Same app version 8.0.1 same WIFI network. That is odd. ---
**Author:** ![CyberSponk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cybersponk/32/8334_2.png) [@CyberSponk](https://community.homey.app/u/CyberSponk)\ **Post date:** [March 11, 2024, 5:36am UTC](https://community.homey.app/t/solved-servers-service-connection-down-march-11-04-11am-cet/105983/5 "2024-03-11T05:36:38Z")
Take a look here: [Homey not working at all, servers offline - Questions & Help - Homey Community Forum](https://community.homey.app/t/homey-not-working-at-all-servers-offline/105982) ---
**Author:** ![R0B](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/r0b/32/70346_2.png) [@R0B](https://community.homey.app/u/R0B)\ **Post date:** [March 11, 2024, 5:40am UTC](https://community.homey.app/t/solved-servers-service-connection-down-march-11-04-11am-cet/105983/6 "2024-03-11T05:40:33Z")
Same here. Can’t connect via web or mobile. Second time in a fairly short period of time unfortunately. ---
**Author:** ![Rudi\_Hendrix](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rudi_hendrix/32/31931_2.png) [@Rudi\_Hendrix](https://community.homey.app/u/Rudi_Hendrix)\ **Post date:** [March 11, 2024, 5:58am UTC](https://community.homey.app/t/solved-servers-service-connection-down-march-11-04-11am-cet/105983/8 "2024-03-11T05:58:43Z")
Same here. Some stuff does seem to be working. For example, my automated lights will switch on. That is through a Z-Wave sensor it detects movement and switches on a Zigbee light. Not too happy with this! ---
**Author:** ![Dawid](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dawid/32/80637_2.png) [@Dawid](https://community.homey.app/u/Dawid)\ **Post date:** [March 11, 2024, 3:48am UTC](https://community.homey.app/t/solved-servers-service-connection-down-march-11-04-11am-cet/105983/9 "2024-03-11T03:48:49Z")
Tonight, my lights had problems to turn off. I started to investigate what’s going on. It came out finally that the issue is with Homey servers. It’s weird because I always thought that my system is working offline, without need of any external cloud service. I was wrong. Today homey.app website returns 502 Bad Gateway error: ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/f/1fda9ceaf6fcc7a215e5bea194cc1a9d1115111a.png) I also couldn’t login through app. Splash screen was displayed about 10 seconds, then loading screen appeared, but nothing happened: ![Screenshot_20240311-041034](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/2/820619c48d221f6b9b2480d0f35253237b2c5d2a.png) ![Screenshot_20240311-041043](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/7/27c79dfc097670529e4fc4893a51e518e6f4e146.png) Developer tools are also not working: ![Screenshot_20240311-041213](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/7/6794610e8d3cf01d38874da2d6d386824ee6dd5b.png) ![Screenshot_20240311-041220](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/0/f0662a0599cbf949cfe2f4382ade7d7085cd8720.png) Homey status page also confirms the issue: ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/b/9bbb797792faf2bb482e23a118b9262ad744492c.png) How does this relate to the slogan on the Homey home page? ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/e/deb4552764bf60da8f757499096411e7e8883067.png) Is there a way to be completely independent from Homey’s external servers? ---
**Author:** ![Undertaker](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/undertaker/32/53278_2.png) [@Undertaker](https://community.homey.app/u/Undertaker)\ **Post date:** [March 11, 2024, 3:55am UTC](https://community.homey.app/t/solved-servers-service-connection-down-march-11-04-11am-cet/105983/10 "2024-03-11T03:55:13Z")
The same in Germany ---
**Author:** ![Djordie\_Hendriks](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/djordie_hendriks/32/83625_2.png) [@Djordie\_Hendriks](https://community.homey.app/u/Djordie_Hendriks)\ **Post date:** [March 11, 2024, 4:10am UTC](https://community.homey.app/t/solved-servers-service-connection-down-march-11-04-11am-cet/105983/11 "2024-03-11T04:10:52Z")
Same problem over here ---
**Author:** ![Marek\_Elias](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marek_elias/32/49062_2.png) [@Marek\_Elias](https://community.homey.app/u/Marek_Elias)\ **Post date:** [March 11, 2024, 4:36am UTC](https://community.homey.app/t/solved-servers-service-connection-down-march-11-04-11am-cet/105983/12 "2024-03-11T04:36:47Z")
Same here. App on the phone and local website just load indefinitely. During one attempt in the app I got a 502 error but nothing since. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [March 11, 2024, 4:52am UTC](https://community.homey.app/t/solved-servers-service-connection-down-march-11-04-11am-cet/105983/13 "2024-03-11T04:52:44Z")
> [@Dawid](#): > > Is there a way to be completely independent from Homey’s external servers? None, as this test apparently proves. My Pro 2019 should be manageable up to 2 weeks without internet, according to Support, but now I can’t even login. ---
**Author:** ![Arnt\_Soloy](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arnt_soloy/32/58318_2.png) [@Arnt\_Soloy](https://community.homey.app/u/Arnt_Soloy)\ **Post date:** [March 11, 2024, 5:33am UTC](https://community.homey.app/t/solved-servers-service-connection-down-march-11-04-11am-cet/105983/14 "2024-03-11T05:33:58Z")
2019 Pro here, everything down except for my Aqara motion sensor and a Shelly plug in my bathroom that turns on my light… And my cat just trew up on my carpet, nothing to do with Homey as far as i know… ---
**Author:** ![Rudi\_Hendrix](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rudi_hendrix/32/31931_2.png) [@Rudi\_Hendrix](https://community.homey.app/u/Rudi_Hendrix)\ **Post date:** [March 11, 2024, 5:48am UTC](https://community.homey.app/t/solved-servers-service-connection-down-march-11-04-11am-cet/105983/15 "2024-03-11T05:48:52Z")
No mention of servers being offline, but cannot login to my Homey. Had this issue yesterday as well. Restarted my Homey 3 times this morning. Restarted my home network. But it turns out to be a global problem. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [March 11, 2024, 6:00am UTC](https://community.homey.app/t/solved-servers-service-connection-down-march-11-04-11am-cet/105983/16 "2024-03-11T06:00:34Z")
> [@Dawid](#): > > Is there a way to be completely independent from Homey’s external servers? No. “Everything local” is a lie. ---
**Author:** ![Alex069](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alex069/32/79555_2.png) [@Alex069](https://community.homey.app/u/Alex069)\ **Post date:** [March 11, 2024, 6:08am UTC](https://community.homey.app/t/solved-servers-service-connection-down-march-11-04-11am-cet/105983/17 "2024-03-11T06:08:29Z")
Yeah, marketing has won, once again, the LOCAL thing is a bulls…t ---
**Author:** ![Michel\_Bos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michel_bos/32/5481_2.png) [@Michel\_Bos](https://community.homey.app/u/Michel_Bos)\ **Post date:** [March 11, 2024, 6:04am UTC](https://community.homey.app/t/solved-servers-service-connection-down-march-11-04-11am-cet/105983/18 "2024-03-11T06:04:24Z")
Hi there, Since last night (at least) I cannot log in into Homey! Not on de web version nor on the mobile app version. Not via iPhone, Android, Chrome, safari… Not in Pro 23, not in Homey 16-19… Not in Pro early 19… What is happening? Anyone? Is my account hacked or something, or is something wrong @Athom… Please share if you experience the same. Thx, Michel ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [March 11, 2024, 6:04am UTC](https://community.homey.app/t/solved-servers-service-connection-down-march-11-04-11am-cet/105983/19 "2024-03-11T06:04:41Z")
> [@Michel\_Bos](#): > > Please share if you experience the same. Please search the forum first. ---
**Author:** ![Michel\_Bos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michel_bos/32/5481_2.png) [@Michel\_Bos](https://community.homey.app/u/Michel_Bos)\ **Post date:** [March 11, 2024, 6:06am UTC](https://community.homey.app/t/solved-servers-service-connection-down-march-11-04-11am-cet/105983/20 "2024-03-11T06:06:55Z")
@robertklep Didn’t had a hit when I searched. Will search again…with different search items 🙂 ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [March 11, 2024, 6:07am UTC](https://community.homey.app/t/solved-servers-service-connection-down-march-11-04-11am-cet/105983/21 "2024-03-11T06:07:53Z")
Just look at the latest posts and you’ll [find this one](https://community.homey.app/t/servers-service-connection-down-march-11-04-11am-cet/105983). [Next page](https://community.homey.app/t/solved-servers-service-connection-down-march-11-04-11am-cet/105983.md?page=2)