# \[Solved\] \[red ring\] I got red ring after update homey today **URL:** \ **Category:** Questions & Help\ **Created:** [November 1, 2019, 11:23am UTC](https://community.homey.app/t/solved-red-ring-i-got-red-ring-after-update-homey-today/20058 "2019-11-01T11:23:18Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Khuong\_Tran](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/khuong_tran/32/17232_2.png) [@Khuong\_Tran](https://community.homey.app/u/Khuong_Tran)\ **Post date:** [November 1, 2019, 11:23am UTC](https://community.homey.app/t/solved-red-ring-i-got-red-ring-after-update-homey-today/20058/1 "2019-11-01T11:23:18Z")
Anyone can help to solve my homey, it was display red ring after update today. PTP had no affect. Power supply in good condition. Solution: Step1: Put the Homey on Factory Reset mode. Step2: Using a laptop, browser, type the path: “[setup.athom.com](http://setup.athom.com)”. Step3: According to the instructions, connect Homey to your WiFi network, which has an internet connection. Step4: When it trying to conect to your WiFi netnork, press ALT button on your keyboard, and hold until the screen appears button “OK” to download firmware update. Now you can release the alt button and follow the instructions. p/s: I emphasize that this is not a power problem, use the adapters and the cable that come with the device. ---
**Author:** ![Erik\_M\_Madsen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/erik_m_madsen/32/18191_2.png) [@Erik\_M\_Madsen](https://community.homey.app/u/Erik_M_Madsen)\ **Post date:** [November 1, 2019, 11:26am UTC](https://community.homey.app/t/solved-red-ring-i-got-red-ring-after-update-homey-today/20058/2 "2019-11-01T11:26:50Z")
Try PTP Guide to PTP: > [@\[HOW TO\] ptp](https://community.homey.app/t/ptp-howto/17304): > > PTP [image] A lot of questions are asked about PTP. In this post a short explanation about PTP. What does PTP mean? PTP means Pull The plug. Make sure the power is off so not connected anymore. Pull the plug out of her! Now don’t put it back in too soon. Some say a few seconds is enough but experiance is learning that we need to power her down for at least 10 minutes. On the forums and on Slack u can see a lot of “11.2 minutes” power down. This ofcourse is a joke. The minimum of 10 minutes… ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [November 1, 2019, 11:28am UTC](https://community.homey.app/t/solved-red-ring-i-got-red-ring-after-update-homey-today/20058/3 "2019-11-01T11:28:21Z")
> [@Khuong\_Tran](#): > > Power supply in good condition. Did u try another adapter with 2.1A minimal? ---
**Author:** ![Khuong\_Tran](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/khuong_tran/32/17232_2.png) [@Khuong\_Tran](https://community.homey.app/u/Khuong_Tran)\ **Post date:** [November 1, 2019, 11:35am UTC](https://community.homey.app/t/solved-red-ring-i-got-red-ring-after-update-homey-today/20058/6 "2019-11-01T11:35:54Z")
it is original Athom adaptor, 5V-2A. Is it ringt? ---
**Author:** ![Khuong\_Tran](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/khuong_tran/32/17232_2.png) [@Khuong\_Tran](https://community.homey.app/u/Khuong_Tran)\ **Post date:** [November 1, 2019, 11:38am UTC](https://community.homey.app/t/solved-red-ring-i-got-red-ring-after-update-homey-today/20058/7 "2019-11-01T11:38:25Z")
After PTP, i turn it into factory reset mode, then connected it to wifi network. It connected, downloaded voice package, and going to rebooting, and still display red ring at the end. ---
**Author:** ![Erik\_M\_Madsen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/erik_m_madsen/32/18191_2.png) [@Erik\_M\_Madsen](https://community.homey.app/u/Erik_M_Madsen)\ **Post date:** [November 1, 2019, 2:21pm UTC](https://community.homey.app/t/solved-red-ring-i-got-red-ring-after-update-homey-today/20058/8 "2019-11-01T14:21:30Z")
As @Rocodamelshekima suggest, try another adapter, which give as least 2.1A ---
**Author:** ![iZwag](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/izwag/32/5899_2.png) [@iZwag](https://community.homey.app/u/iZwag)\ **Post date:** [November 1, 2019, 5:32pm UTC](https://community.homey.app/t/solved-red-ring-i-got-red-ring-after-update-homey-today/20058/10 "2019-11-01T17:32:32Z")
My Homey also is stuck on red ring now. First I tried Recovery Mode and pairing it back with the WiFi. It connects to WiFi successfully, starts yellow ring and is processing. Then turns to solid red after 5 minutes. Have tried PTP with 15 min waiting. It has working yellow ring for about 5-7 minutes, then lands back to solid red. Tried with different cable and adapter. It’s an original Homey (1) from late-mid 2018. I am trying anything to stay away from factory reset as it is connected to about 40 devices, and it has probably 100 flows. ---
**Author:** ![anon8748058](https://avatars.discourse-cdn.com/v4/letter/a/ebca7d/32.png) [@anon8748058](https://community.homey.app/u/anon8748058)\ **Post date:** [November 1, 2019, 5:54pm UTC](https://community.homey.app/t/solved-red-ring-i-got-red-ring-after-update-homey-today/20058/11 "2019-11-01T17:54:49Z")
Just throwing in my two cents. Are you also using the original power cord? (USB cable) some low end USB cables also cause issues with the power supply. (speaking with experience when I tried attaching the Homey sphere to a longer cable) ---
**Author:** ![iZwag](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/izwag/32/5899_2.png) [@iZwag](https://community.homey.app/u/iZwag)\ **Post date:** [November 1, 2019, 6:19pm UTC](https://community.homey.app/t/solved-red-ring-i-got-red-ring-after-update-homey-today/20058/12 "2019-11-01T18:19:17Z")
I see you have tried to withdraw your post, did you solve your problem? Could you share your total experience? Mine is still not working. ☹ I cant turn my floor heating off either. ---
**Author:** ![Khuong\_Tran](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/khuong_tran/32/17232_2.png) [@Khuong\_Tran](https://community.homey.app/u/Khuong_Tran)\ **Post date:** [November 2, 2019, 2:48am UTC](https://community.homey.app/t/solved-red-ring-i-got-red-ring-after-update-homey-today/20058/13 "2019-11-02T02:48:36Z")
i have a multi functions meter, so i can confirm that, the power supply is in good condition. ---
**Author:** ![Khuong\_Tran](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/khuong_tran/32/17232_2.png) [@Khuong\_Tran](https://community.homey.app/u/Khuong_Tran)\ **Post date:** [November 2, 2019, 2:49am UTC](https://community.homey.app/t/solved-red-ring-i-got-red-ring-after-update-homey-today/20058/14 "2019-11-02T02:49:44Z")
yes bro, i still use the origial cable. ---
**Author:** ![Khuong\_Tran](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/khuong_tran/32/17232_2.png) [@Khuong\_Tran](https://community.homey.app/u/Khuong_Tran)\ **Post date:** [November 2, 2019, 2:51am UTC](https://community.homey.app/t/solved-red-ring-i-got-red-ring-after-update-homey-today/20058/15 "2019-11-02T02:51:45Z")
my case still has not been solved yet. i will try with a power supply that has 3A. But i do not hope it will solves my problem. ---
**Author:** ![Khuong\_Tran](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/khuong_tran/32/17232_2.png) [@Khuong\_Tran](https://community.homey.app/u/Khuong_Tran)\ **Post date:** [November 2, 2019, 2:58am UTC](https://community.homey.app/t/solved-red-ring-i-got-red-ring-after-update-homey-today/20058/16 "2019-11-02T02:58:08Z")
i will try with a 5V-3A adapter and feedback the result later. Thanks you! ---
**Author:** ![Khuong\_Tran](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/khuong_tran/32/17232_2.png) [@Khuong\_Tran](https://community.homey.app/u/Khuong_Tran)\ **Post date:** [November 2, 2019, 3:22am UTC](https://community.homey.app/t/solved-red-ring-i-got-red-ring-after-update-homey-today/20058/17 "2019-11-02T03:22:42Z")
i will try with a 3A adapter! ---
**Author:** ![Els\_Kloetinge](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/els_kloetinge/32/17324_2.png) [@Els\_Kloetinge](https://community.homey.app/u/Els_Kloetinge)\ **Post date:** [November 3, 2019, 1:27pm UTC](https://community.homey.app/t/solved-red-ring-i-got-red-ring-after-update-homey-today/20058/18 "2019-11-03T13:27:40Z")
Same problem here. Did the same, nothing helps. I use the original adapter. No idea what to do next. ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [November 3, 2019, 3:12pm UTC](https://community.homey.app/t/solved-red-ring-i-got-red-ring-after-update-homey-today/20058/19 "2019-11-03T15:12:25Z")
And u also tried [this](https://community.homey.app/t/homey-went-offline-crash/19336/51)? ---
**Author:** ![Martijn\_L](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijn_l/32/17331_2.png) [@Martijn\_L](https://community.homey.app/u/Martijn_L)\ **Post date:** [November 3, 2019, 7:43pm UTC](https://community.homey.app/t/solved-red-ring-i-got-red-ring-after-update-homey-today/20058/20 "2019-11-03T19:43:12Z")
Same problem here. Tried all solutions mentioned and more, have been working on it for hours and hours. Since so many people are experiencing the same problem at the same time, it looks like things were changed at Athom? Can anyone from Athom respond, what is causing this problem and how can you solve it? ---
**Author:** ![Jeff\_Teay](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeff_teay/32/16505_2.png) [@Jeff\_Teay](https://community.homey.app/u/Jeff_Teay)\ **Post date:** [November 5, 2019, 1:58am UTC](https://community.homey.app/t/solved-red-ring-i-got-red-ring-after-update-homey-today/20058/21 "2019-11-05T01:58:17Z")
Hi, I am also having a same problem. Red ring and even after factory reset, it will get stuck during boot up and eventually show a constant red ring. Can anyone from Athom respond please? ---
**Author:** ![Jo\_San](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jo_san/32/3732_2.png) [@Jo\_San](https://community.homey.app/u/Jo_San)\ **Post date:** [November 5, 2019, 5:49am UTC](https://community.homey.app/t/solved-red-ring-i-got-red-ring-after-update-homey-today/20058/22 "2019-11-05T05:49:29Z")
Athom generally does not read or respond to these topics so better file a support request. ---
**Author:** ![Jeff\_Teay](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jeff_teay/32/16505_2.png) [@Jeff\_Teay](https://community.homey.app/u/Jeff_Teay)\ **Post date:** [November 6, 2019, 1:32am UTC](https://community.homey.app/t/solved-red-ring-i-got-red-ring-after-update-homey-today/20058/24 "2019-11-06T01:32:12Z")
Thanks a lot for informing! [Next page](https://community.homey.app/t/solved-red-ring-i-got-red-ring-after-update-homey-today/20058.md?page=2)