# \[SOLVED\] Official IKEA Trådfri App crashes? **URL:** \ **Category:** Apps\ **Tags:** ikea, tradfri, homey-pro\ **Created:** [October 31, 2023, 11:30am UTC](https://community.homey.app/t/solved-official-ikea-tradfri-app-crashes/93307 "2023-10-31T11:30:48Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Joost\_P](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/joost_p/32/78986_2.png) [@Joost\_P](https://community.homey.app/u/Joost_P)\ **Post date:** [October 31, 2023, 11:30am UTC](https://community.homey.app/t/solved-official-ikea-tradfri-app-crashes/93307/1 "2023-10-31T11:30:48Z")
Since some weeks I have an issue with (probably) the Official IKEA Trådfri App (from Homey). I have two VINDSTYRKA air quality sensors connected directly to Homey Pro (early 2019), so without IKEA gateway. This works, but after some time, randomly between 1-3 hours, the readouts of these devices are now shown any more. Instead the red exclamation mark is shown for these two VINDSTYRKA devices. What helps, temporarily, is to restart the Official IKEA Trådfri App. I tried to reinstall the app and also removed and re-added the both sensors. ---
**Author:** ![Diego](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/diego/32/79344_2.png) [@Diego](https://community.homey.app/u/Diego)\ **Post date:** [October 31, 2023, 6:59pm UTC](https://community.homey.app/t/solved-official-ikea-tradfri-app-crashes/93307/2 "2023-10-31T18:59:33Z")
I’m facing the same issue but restarting isn’t working, the app simple crashes. This is the diagnostic code bb7279f3-63b5-42aa-9650-e7f9a797ff91 just in case Homey devs want to check. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [November 1, 2023, 2:06am UTC](https://community.homey.app/t/solved-official-ikea-tradfri-app-crashes/93307/3 "2023-11-01T02:06:29Z")
> [@Diego](#): > > just in case Homey devs want to check. @Joost_P @Diego If it is an Athom (the Homey company) app, you should write to homey.app/support if you’d like someone to take a look. This is just a user forum… The support links are present at the bottom of the app store app page! ---
**Author:** ![Diego](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/diego/32/79344_2.png) [@Diego](https://community.homey.app/u/Diego)\ **Post date:** [November 1, 2023, 4:37am UTC](https://community.homey.app/t/solved-official-ikea-tradfri-app-crashes/93307/4 "2023-11-01T04:37:01Z")
Thx @Joost_P Indeed it’s the official one but I managed to solve by going through each blind advanced \> maintenance \> repair. I’ll monitor and Report to dev if it issue pops again. ---
**Author:** ![Joost\_P](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/joost_p/32/78986_2.png) [@Joost\_P](https://community.homey.app/u/Joost_P)\ **Post date:** [November 3, 2023, 9:19am UTC](https://community.homey.app/t/solved-official-ikea-tradfri-app-crashes/93307/5 "2023-11-03T09:19:33Z")
Thanks Peter, I’ll put the question there! By the way I raised a ticket already on October 8, but no response at all so far from Homey support… this takes too long. ---
**Author:** ![Joost\_P](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/joost_p/32/78986_2.png) [@Joost\_P](https://community.homey.app/u/Joost_P)\ **Post date:** [November 3, 2023, 9:20am UTC](https://community.homey.app/t/solved-official-ikea-tradfri-app-crashes/93307/6 "2023-11-03T09:20:54Z")
Good to hear Diego, Here not the option for “Repair” in advanced device options. Not sure if it’s the devices, rather it seems to be the IKEA app that’s acting up. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [November 3, 2023, 12:15pm UTC](https://community.homey.app/t/solved-official-ikea-tradfri-app-crashes/93307/7 "2023-11-03T12:15:36Z")
> [@Joost\_P](#): > > Here not the option for “Repair” in advanced device options Which Homey model do you own? Pro23 has the ‘repair’ option, Pro19 and earlier doesn’t. Pro23 how-to: > [@Manual Repair Zigbee - Migrating from Homey Pro (2016-2019) to Homey Pro (Early 2023)](https://community.homey.app/t/manual-repair-zigbee-migrating-from-homey-pro-2016-2019-to-homey-pro-early-2023/86744/2): > > you can go to the device settings on the Homey Mobile App and click “Try to repair” under Maintenance. In the [Homey Web App](https://my.homey.app/) you can right-click the device tile and click repair. ---
**Author:** ![Joost\_P](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/joost_p/32/78986_2.png) [@Joost\_P](https://community.homey.app/u/Joost_P)\ **Post date:** [November 3, 2023, 12:57pm UTC](https://community.homey.app/t/solved-official-ikea-tradfri-app-crashes/93307/8 "2023-11-03T12:57:23Z")
I own the Pro early 2019, awkward the option is not there. If I remember well it was there before for Zigbee in general. Perhaps not in the IKEA app. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [November 3, 2023, 4:54pm UTC](https://community.homey.app/t/solved-official-ikea-tradfri-app-crashes/93307/9 "2023-11-03T16:54:41Z")
Afaik there never was a software zigbee device repair option @ Homey 2019. So you’ll have to pair the devices again, do not remove them prior to that. After an app restart they should be online again. ---
**Author:** ![Joost\_P](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/joost_p/32/78986_2.png) [@Joost\_P](https://community.homey.app/u/Joost_P)\ **Post date:** [November 7, 2023, 9:20am UTC](https://community.homey.app/t/solved-official-ikea-tradfri-app-crashes/93307/10 "2023-11-07T09:20:00Z")
Hi Peter, I can bring them back online (or perhaps better said “available”) after I restart the IKEA app. Then it takes between 30 and 180 minutes mostly before the issues start again. In the meantime I’m in contact with Homey support. They’re looking into the issue. Will share back here any outcome. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [November 7, 2023, 2:52pm UTC](https://community.homey.app/t/solved-official-ikea-tradfri-app-crashes/93307/11 "2023-11-07T14:52:34Z")
Hi Joost, An other possible cause, maybe there’s wifi signal(s) interfering? Did you check the wifi 2.4GHz and zigbee channel setting? > [@IKEA Tradfri motion sensors stops responding, only motion detected](https://community.homey.app/t/ikea-tradfri-motion-sensors-stops-responding-only-motion-detected/47876/5): > > Indeed, the Homey device battery status is more gadget than real. So measure your battery with a multimeter tool, or just put in a brand new one to see if issues disappear. Wifi vs. Zigbee Lost connection: [Fixing disconnected Zigbee devices (without having to modify all flows)](https://community.homey.app/t/fixing-disconnected-zigbee-devices-without-having-to-modify-all-flows/37896) Interference check: [WiFi ZigBee Interference Checker](http://ostgardh.se/wifi_zigbee/index.html) Background: [https://support.metageek.com/hc/en-us/articles/203845040-ZigBee-and-WiFi-Coexistence](https://support.metageek.com/hc/en-us/articles/203845040-ZigBee-and-WiFi-Coexistence) Wifi guideline [http://wifimetrix.com/channels-1-6-11-on…](http://wifimetrix.com/channels-1-6-11-only) ---
**Author:** ![Joost\_P](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/joost_p/32/78986_2.png) [@Joost\_P](https://community.homey.app/u/Joost_P)\ **Post date:** [November 8, 2023, 11:25am UTC](https://community.homey.app/t/solved-official-ikea-tradfri-app-crashes/93307/12 "2023-11-08T11:25:57Z")
Hi Peter, I have good news to share! It seems the issue is resolved. I changed the Zigbee channel through the developer interface ([Homey Developer Tools](https://tools.developer.homey.app/tools/zigbee)) last evening and so far all seems stable! I looked earlier into overlapping frequencies (at least at the channels), but back then should not have been overlap. I did not check for interference from other APs, eg. from neighbours. Thanks for raising the possibility for interference, so I looked into it again. 🙂 I’ll mark this as resolved, hopefully other people can benefit from the thread in case they face similar issues. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [November 8, 2023, 2:40pm UTC](https://community.homey.app/t/solved-official-ikea-tradfri-app-crashes/93307/13 "2023-11-08T14:40:34Z")
Nice to hear! Don’t know why I didn’t think of it earlier, while I hint about the interference every now and then 😆. ---
**Author:** ![Teemu\_Vi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/teemu_vi/32/79069_2.png) [@Teemu\_Vi](https://community.homey.app/u/Teemu_Vi)\ **Post date:** [October 3, 2024, 6:54pm UTC](https://community.homey.app/t/solved-official-ikea-tradfri-app-crashes/93307/14 "2024-10-03T18:54:38Z")
Having the same crashing behavior with VINDSTYRKA on Homey 2019. Changing the zigbee channel didn’t help 😢. Had to disconnect the whole sensor as I got multiple crashes per day. Making all my ikea devices useless.