# Solution to Homey intermittently going offline

**URL:** <https://community.homey.app/t/solution-to-homey-intermittently-going-offline/135718>\
**Category:** Questions & Help\
**Created:** [April 30, 2025, 3:33pm UTC](https://community.homey.app/t/solution-to-homey-intermittently-going-offline/135718 "2025-04-30T15:33:18Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Craig\_Engel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/craig_engel/32/83355_2.png) [@Craig\_Engel](https://community.homey.app/u/Craig_Engel)\
**Post date:** [April 30, 2025, 3:33pm UTC](https://community.homey.app/t/solution-to-homey-intermittently-going-offline/135718/1 "2025-04-30T15:33:18Z")

</div>

I have been struggling with my Homey going offline. I determined it happened after an update or a power outage. I have found that the Eero 6 router connects the device to the 5 GHz band. The device appears to be connected to the router, but it does not function or connect to the app. I found a 5 GHz disable on the router. When disabled, Homey remained connected and continued to work as usual. It has taken a remarkable amount of time to find this solution, and I would like to notify all Homey users of this situation. This is a common problem, and support should be made aware. I have purchased a Wi-Fi extender that allows a 2.4 GHz SSID naming to solve the problem, as the eero 6 router does not allow separate SSID naming.