# Smartwares SH5-RBD-XXX not listed **URL:** \ **Category:** Questions & Help\ **Created:** [May 29, 2019, 7:01pm UTC](https://community.homey.app/t/smartwares-sh5-rbd-xxx-not-listed/13774 "2019-05-29T19:01:46Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Hermann\_Stengel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hermann_stengel/32/12501_2.png) [@Hermann\_Stengel](https://community.homey.app/u/Hermann_Stengel)\ **Post date:** [May 29, 2019, 7:01pm UTC](https://community.homey.app/t/smartwares-sh5-rbd-xxx-not-listed/13774/1 "2019-05-29T19:01:46Z")
Hi, I found a thread where was announced that the sh5-rbd-xxx was added to the list of supported devices, but I can’t find it in the supported apps. Am I missing something? I hope you can help. ![Screenshot_20190529-205554](https://us1.discourse-cdn.com/flex025/uploads/athom/original/2X/5/57f0c63d890dd4c61e09330057b4ee9fa8d23ec7.jpeg) ---
**Author:** ![Hermann\_Stengel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hermann_stengel/32/12501_2.png) [@Hermann\_Stengel](https://community.homey.app/u/Hermann_Stengel)\ **Post date:** [May 29, 2019, 7:20pm UTC](https://community.homey.app/t/smartwares-sh5-rbd-xxx-not-listed/13774/3 "2019-05-29T19:20:03Z")
Hi, thanks for your reply, the thread I mean can be found here: [https://apps.athom.com/app/nl.smartwares](https://apps.athom.com/app/nl.smartwares) ![Screenshot_20190529-211805](https://us1.discourse-cdn.com/flex025/uploads/athom/original/2X/e/eb9b7bdf69cf12ee1227e97bc4174d7b8895528e.jpeg) ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [May 29, 2019, 7:31pm UTC](https://community.homey.app/t/smartwares-sh5-rbd-xxx-not-listed/13774/5 "2019-05-29T19:31:09Z")
Roy! ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [May 29, 2019, 7:32pm UTC](https://community.homey.app/t/smartwares-sh5-rbd-xxx-not-listed/13774/7 "2019-05-29T19:32:39Z")
English it is. Posts in Dutch has to get translated or will be deleted soon. ---
**Author:** ![Hermann\_Stengel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hermann_stengel/32/12501_2.png) [@Hermann\_Stengel](https://community.homey.app/u/Hermann_Stengel)\ **Post date:** [May 29, 2019, 8:02pm UTC](https://community.homey.app/t/smartwares-sh5-rbd-xxx-not-listed/13774/9 "2019-05-29T20:02:56Z")
I’m glad nobody is angry with me 🙂 Where can I find the Smartwares app version and how to remove it? ---
**Author:** ![Hermann\_Stengel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hermann_stengel/32/12501_2.png) [@Hermann\_Stengel](https://community.homey.app/u/Hermann_Stengel)\ **Post date:** [May 29, 2019, 8:08pm UTC](https://community.homey.app/t/smartwares-sh5-rbd-xxx-not-listed/13774/11 "2019-05-29T20:08:37Z")
When I klick your link, it says ‘Installed’ ![Screenshot_20190529-220712](https://us1.discourse-cdn.com/flex025/uploads/athom/original/2X/0/058a1dd068a29b38e71feaed469de57ea41c44cf.jpeg) ---
**Author:** ![Hermann\_Stengel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hermann_stengel/32/12501_2.png) [@Hermann\_Stengel](https://community.homey.app/u/Hermann_Stengel)\ **Post date:** [May 29, 2019, 8:14pm UTC](https://community.homey.app/t/smartwares-sh5-rbd-xxx-not-listed/13774/13 "2019-05-29T20:14:24Z")
OK, no problem. I contact them! Thanks for your advice and remember: Next time ENGLISH! 😂 ---
**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\ **Post date:** [May 30, 2019, 11:49am UTC](https://community.homey.app/t/smartwares-sh5-rbd-xxx-not-listed/13774/15 "2019-05-30T11:49:21Z")
If you look at the apps page of Athom, you will always see the current (latest) version of that app. That does not necessarily mean you have that one installed. If you have disabled auto-update you could have a former version installed. To be sure which version you have installed: In the Homey app on your mobile go to ‘settings/apps’. All your installed apps and their currently installed versions are there. Thus, please mind: If you have switched off auto-update it is possible the you don’t have the latest version installed. If you click on an app and then on the settings wheel in the right upper corner you can see if there is an update available for that app. ---
**Author:** ![Hermann\_Stengel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hermann_stengel/32/12501_2.png) [@Hermann\_Stengel](https://community.homey.app/u/Hermann_Stengel)\ **Post date:** [May 30, 2019, 1:19pm UTC](https://community.homey.app/t/smartwares-sh5-rbd-xxx-not-listed/13774/16 "2019-05-30T13:19:06Z")
Hi PetervdK, thanks for your reply. I checked in settings/apps it says I have the latest version of Smartwares v3.0.5. To be sure I deleted the brand and installed it again. After that I got the same version and still no SH5-RBD-XXX support. ![Screenshot_20190530-151345](https://us1.discourse-cdn.com/flex025/uploads/athom/original/2X/6/6bb33f0052d402866e975e924a6d86dc680f69d3.jpeg) ![Screenshot_20190530-151404](https://us1.discourse-cdn.com/flex025/uploads/athom/original/2X/f/f76face2a058ad191364f13d8bea34220a86be9e.jpeg) ---
**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\ **Post date:** [May 30, 2019, 4:46pm UTC](https://community.homey.app/t/smartwares-sh5-rbd-xxx-not-listed/13774/17 "2019-05-30T16:46:45Z")
Then I think you have to contact the app developer, nothing i can do to help anymore.