# SHS offline, cant find homey **URL:** \ **Category:** Homey Self-Hosted Server\ **Created:** [May 12, 2026, 7:53pm UTC](https://community.homey.app/t/shs-offline-cant-find-homey/154808 "2026-05-12T19:53:25Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Robin\_De\_Lange](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robin_de_lange/32/25173_2.png) [@Robin\_De\_Lange](https://community.homey.app/u/Robin_De_Lange)\ **Post date:** [May 12, 2026, 7:53pm UTC](https://community.homey.app/t/shs-offline-cant-find-homey/154808/1 "2026-05-12T19:53:25Z")
Maybe someone here has the solution. My SHS subscription just expired, and I couldn’t access Homey anymore, either through the app or the web app. However, even after paying for the subscription, it still isn’t working. My router has also restarted in the meantime, and I suspect that my IP address isn’t the same as the one I entered in SHS. However, I can’t find the IP address I entered back then. Does anyone have any ideas? I’ve already restarted the RPI 5 several times, restarted the router, and tried accessing it locally, but none of that worked. The internet connection is fine, because my 2019 Pro is still working. ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [May 12, 2026, 8:27pm UTC](https://community.homey.app/t/shs-offline-cant-find-homey/154808/2 "2026-05-12T20:27:42Z")
The IP address shouldn’t matter, the web app discovers the SHS automatically via the server. Have you already tried restarting SHS? ---
**Author:** ![Robin\_De\_Lange](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robin_de_lange/32/25173_2.png) [@Robin\_De\_Lange](https://community.homey.app/u/Robin_De_Lange)\ **Post date:** [May 12, 2026, 8:50pm UTC](https://community.homey.app/t/shs-offline-cant-find-homey/154808/3 "2026-05-12T20:50:07Z")
Yeah, i restarted the RPI 5 multiple times, this restarts the SHS to right? ---
**Author:** ![EdP](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/edp/32/42069_2.png) [@EdP](https://community.homey.app/u/EdP)\ **Post date:** [May 12, 2026, 9:07pm UTC](https://community.homey.app/t/shs-offline-cant-find-homey/154808/4 "2026-05-12T21:07:18Z")
Try to run this command in the RPI terminal: docker logs homey-shs That way you can read or post the logs. ---
**Author:** ![Robin\_De\_Lange](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robin_de_lange/32/25173_2.png) [@Robin\_De\_Lange](https://community.homey.app/u/Robin_De_Lange)\ **Post date:** [May 12, 2026, 9:32pm UTC](https://community.homey.app/t/shs-offline-cant-find-homey/154808/5 "2026-05-12T21:32:00Z")
Euu yeah i can try that. Dont know how but gone try that ---
**Author:** ![s73nm](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/s73nm/32/110438_2.png) [@s73nm](https://community.homey.app/u/s73nm)\ **Post date:** [May 13, 2026, 4:45am UTC](https://community.homey.app/t/shs-offline-cant-find-homey/154808/6 "2026-05-13T04:45:45Z")
> [@EdP](#): > > docker logs homey-shs Will this actually work on an RPI? Alternatively check the Troubleshooting with SSH section on the following page to check the logs. [https://support.homey.app/hc/en-us/articles/23975075444124-How-to-install-Homey-Self-Hosted-Server-on-Raspberry-Pi](https://support.homey.app/hc/en-us/articles/23975075444124-How-to-install-Homey-Self-Hosted-Server-on-Raspberry-Pi) Ultimately, I would suggest to open a support ticket. ---
**Author:** ![Robin\_De\_Lange](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robin_de_lange/32/25173_2.png) [@Robin\_De\_Lange](https://community.homey.app/u/Robin_De_Lange)\ **Post date:** [May 13, 2026, 7:06am UTC](https://community.homey.app/t/shs-offline-cant-find-homey/154808/7 "2026-05-13T07:06:41Z")
i also did read that, but where do you execute that, in RPI manager or do you need to put the micro sd from the RPI in the pc (macbook in my case) ---
**Author:** ![EdP](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/edp/32/42069_2.png) [@EdP](https://community.homey.app/u/EdP)\ **Post date:** [May 13, 2026, 7:44am UTC](https://community.homey.app/t/shs-offline-cant-find-homey/154808/8 "2026-05-13T07:44:55Z")
You’re right. I assumed that Homey on an RPI would also run in Docker, but that’s apparently not the case. ---
**Author:** ![EdP](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/edp/32/42069_2.png) [@EdP](https://community.homey.app/u/EdP)\ **Post date:** [May 13, 2026, 7:46am UTC](https://community.homey.app/t/shs-offline-cant-find-homey/154808/9 "2026-05-13T07:46:31Z")
You can run commands on the RPI by connecting it to a screen and a keyboard. You can also connect remotely: [https://www.raspberrypi.com/documentation/computers/remote-access.html](https://www.raspberrypi.com/documentation/computers/remote-access.html) ---
**Author:** ![Anoniemand](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/anoniemand/32/120697_2.png) [@Anoniemand](https://community.homey.app/u/Anoniemand)\ **Post date:** [May 13, 2026, 7:53am UTC](https://community.homey.app/t/shs-offline-cant-find-homey/154808/10 "2026-05-13T07:53:43Z")
You’ll either have to connect a screen (and mouse and keyboard) to the Raspberry PI or you’ll need to SSH from a remote machine (macbook, terminal) to the Raspberry PI. For the lather you must have the IP address and that might be an issue, after reading this: > [@Robin\_De\_Lange](#): > > I suspect that my IP address isn’t the same as the one I entered in SHS. However, I can’t find the IP address I entered back then Another way is to reinstall Homey on the Raspberry Pi, but you would have to start from scratch. Later, you might need the knowledge you are gaining now more, because by then you will have configured more in Homey. So: - Local: Connect screen, mouse and keyboard to Raspberry PI, follow troubleshooting steps in the link shared by @s73nm - Remote: - Find out the IP Address (use Youtube for example: `find raspberry pi ip address without monitor`) - Macbook, terminal: `ssh @` and next fill in the password to connect with the Rpi. Both username and password have been specified during installation (as can be read in the same instruction) - Follow the troubleshooting steps as mentioned in the article. ---
**Author:** ![Robin\_De\_Lange](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robin_de_lange/32/25173_2.png) [@Robin\_De\_Lange](https://community.homey.app/u/Robin_De_Lange)\ **Post date:** [May 13, 2026, 8:40am UTC](https://community.homey.app/t/shs-offline-cant-find-homey/154808/11 "2026-05-13T08:40:10Z")
Thanks everyone. Im going to try​💪🏻 i think i have a ip adres with i can see in my router.