# Shipping Status **URL:** \ **Category:** Questions & Help\ **Tags:** homey-energy-dongle\ **Created:** [April 28, 2025, 1:55am UTC](https://community.homey.app/t/shipping-status/135567 "2025-04-28T01:55:26Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![cxmde001](https://avatars.discourse-cdn.com/v4/letter/c/848f3c/32.png) [@cxmde001](https://community.homey.app/u/cxmde001)\ **Post date:** [April 28, 2025, 1:55am UTC](https://community.homey.app/t/shipping-status/135567/1 "2025-04-28T01:55:26Z")
I have ordered this product few weeks ago, but I haven’t received any info about the shipping status. Where and how would I know it? Please help me!!! ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [April 28, 2025, 5:33am UTC](https://community.homey.app/t/shipping-status/135567/2 "2025-04-28T05:33:46Z")
This is a community forum and your posts, questions and suggestions will not be read by Athom. You can read more about this here [Welcome to the forum.](https://community.homey.app/t/welcome-to-the-forum/31). Thank you for your post to the Homey Community, but it seems that you may need to report this issue to Athom support. > Please, first have a look at [[Tip] Problems with Homey?](https://community.homey.app/t/35744) > When you need direct support from Athom please visit [Homey Support](https://support.homey.app) for our new help center. > > - It is very important to report all issues you find: [Submit a support request](https://homey.app/support/). If you need help you can read more about [how to submit a support request](https://support.athom.com/hc/en-us/articles/360015784034-Submit-a-support-request). ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [April 28, 2025, 6:04am UTC](https://community.homey.app/t/shipping-status/135567/3 "2025-04-28T06:04:06Z")
> [@cxmde001](#): > > I have ordered this product What product? Athom has multiple products, the release of the mini is probably next month. It is a Pre-order. But pls contact support. They can check. Edit: I see now your Tag. If it is The Homey Energy Dongle you pre-ordered ![Screenshot_20250428_081102_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/8/58824a57d85e983127a04182e000fa5e3e695667.jpeg) ---
**Author:** ![cxmde001](https://avatars.discourse-cdn.com/v4/letter/c/848f3c/32.png) [@cxmde001](https://community.homey.app/u/cxmde001)\ **Post date:** [April 28, 2025, 8:10am UTC](https://community.homey.app/t/shipping-status/135567/4 "2025-04-28T08:10:45Z")
I’ve ordered two Homey Dongles. As far as I know it’s already released! I asked the customer support but haven’t got any messages yet. ☹ ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [April 28, 2025, 12:52pm UTC](https://community.homey.app/t/shipping-status/135567/5 "2025-04-28T12:52:08Z")
@ChefsSlaad Marc, Support would and should prioritise Energy dongle shipping questions / issues you once [wrote](https://community.homey.app/t/homey-energy-dongle-shipment-april-2025/134858/79). Can you check on this one? Of course TS _cxmde_ should DM his/her/their identity… ---
**Author:** ![ChefsSlaad](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chefsslaad/32/146960_2.png) [@ChefsSlaad](https://community.homey.app/u/ChefsSlaad)\ **Post date:** [April 28, 2025, 2:12pm UTC](https://community.homey.app/t/shipping-status/135567/6 "2025-04-28T14:12:12Z")
Thanks for bringing this to my attention. I requested the order details from @cxmde001 in a DM.